Senior Site Specialist

Senior Site Specialist (SSUA)- Taiwan- ICON Taipei office hybrid

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As a Senior Site Specialist at ICON, you will serve as a key operational point of contact for investigator sites, supporting site start-up, maintenance, and close-out activities. You will take ownership of complex site tasks and help drive a positive, efficient site experience.

What You Will Do:

Your experience in site management and operations will be key in delivering high-quality outcomes and mentoring colleagues.

Key responsibilities include:

• Managing advanced site-level activities, including essential document collection, review, and maintenance for assigned sites or studies.
• Acting as a primary liaison for site staff on operational questions, documentation requirements, and study processes.
• Ensuring accurate and timely updates of site status and information in clinical trial management systems and trackers.
• Supporting coordination of site visits, meetings, and communications in collaboration with CRAs and project teams.
• Identifying opportunities to streamline site workflows and contributing to process improvement initiatives.
• Providing guidance and mentorship to junior site support team members on best practices and procedures.

Your Profile:

You will have a strong foundation in site management and operations, with the experience to work independently and guide others.

Required qualifications and experience:

• Bachelor's degree in life sciences, healthcare, business, or a related field, or equivalent experience in clinical research.
• Strong experience in site support, clinical administration, or similar roles within CRO, pharma, or healthcare.
• Good understanding of clinical trial processes, GCP, and site documentation requirements.
• Excellent organisational skills and attention to detail, with the ability to manage multiple sites and competing priorities.
• Strong communication and interpersonal skills, with a customer-focused approach to site support.
• Ability to work independently and collaboratively, with experience supporting or mentoring junior colleagues.

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply