Caesars Entertainment

Operates casinos, resorts, and entertainment venues

Casino Service Representative

Checkout & Customer ServiceConfirmed live in the last 24 hours

Full-timeTunica Resorts, MS, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or General Education Degree (GED) is required.
At least one year of experience as a cashier or teller handling large sums of money and transactions is required.
Must be at least 21 years of age and able to obtain a Mississippi gaming permit.
Must be able to perform simple math and type at least 20 words per minute.
Must be able to read, write, speak, and understand English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Must be able to present information effectively in one-on-one and small-group situations to customers, clients, and other employees.
Must be able to respond to visual and aural cues and apply common-sense understanding to detailed but straightforward written or oral instructions and problems involving a few concrete variables in standardized situations.
Must be able to stoop and bend, maneuver throughout all department areas, and stand for long periods, often in one location.
Must be able to work under pressure while handling long guest lines, customer demands, and complaints, and tolerate a smoking environment with loud noises.
Must have the manual dexterity and coordination to operate office equipment, including a 10-key adding machine and PC computers.
Must have excellent verbal and written communication skills, excellent computer skills, and proficiency using CMS and WINet.
Must apply problem-solving, critical-thinking, and decision-making abilities in a fast-paced environment.
Must know and understand Title 31 and cross-train in all areas.

Responsibilities

Provide guest service and players club functions for Total Rewards card members and perform monetary transactions for casino customers.
Cash checks, chips, coins, and coupons; issue jackpots to the slot department; and issue table fills and receive credits for table games.
Load or replenish NRT machines as needed.
Maintain accurate records of transactions in accordance with gaming regulations, company and department policies, and internal controls.
Work as a general cashier or specialty banker (main, check, or chip bank) according to business demands, ability, and experience, while handling Total Rewards functions.
Maintain accountability of the cashiers' cage in accordance with Horseshoe's internal controls, State Gaming Commission requirements, and internal policies and procedures.
Enter data into CMS and ensure account accuracy; assist in preparing reports as requested.
Work at the counter to assist guests with information and promote Total Rewards programs and card membership.
Assist with bus operations by preparing documentation and greeting arriving buses.
Maintain confidentiality regarding guests, team members, and business operations.
Create an engaging guest atmosphere and consistently demonstrate Spotlight on Success behaviors.
Maintain a positive, energetic, and enthusiastic demeanor; stay informed of daily information; build relationships by greeting guests warmly; anticipate needs and provide prompt, accurate service; check guest satisfaction and use the Service Recovery process to resolve problems; create an atmosphere of luck and celebrate customer wins; and warmly thank guests for visiting.
Make suggestions to improve customer service within the department.
Respond professionally and calmly in all situations.

Casino Services Representative provides excellent guest service and players club related functions for all Total Reward card members.

Performs monetary transactions for all casino customers.

High school diploma or General Education Degree (GED)
Minimum one year experience as a Cashier or Teller, handling large sums of money and transactions
Must be at least 21 years of age and able to obtain a MS gaming permit.
Must be able to do simple math.
Can type at least 20 wpm
Ability to read and comprehend simple instructions, short correspondence, and memos.
Must be able to read, write, speak and understand English.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Must be able to respond to visual and aural cues.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Must be able to stoop, bend, as well as maneuver through all areas of the department.
Must be able to work standing for long periods of time with frequent standing in one location.
Must be able to work under pressure to handle long guest lines, customer demands and complaints.
Must be able to tolerate a smoking environment with loud noises
Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers

Casino Services Representative provides excellent guest service and players club related functions for all Total Reward card members.
Performs monetary transactions for all casino customers.
Cashes checks, chips, coins, and coupons. Issues Jackpots to the slot department. Issues table fills and receives credits to table games.
Loads or replenishes NRT machines as needed.
Maintains accurate records of all transactions per gaming regulations, company/department policy, and internal controls.
Function as a general cashier or specialty banker (main, check, or chip bank) based upon business demands, ability, and experience while taking care of all Total Rewards related functions.
Possess excellent verbal and written communication skills, excellent computer skills and be proficient with the use of CMS and WINet.
Excellence in applying problem-solving, critical thinking and decision-making abilities in a fast paced environment is required.
Maintain the accountability of the cashiers' cage in accordance with Horseshoe's internal controls, requirements of the State Gaming Commission, and internal policies and procedures.
Create exciting atmosphere for guests, following all Spotlight behaviors.
Make suggestions to improve Customer Service within the department.
Data entry into CMS ensuring accuracy on all accounts.
Assist in preparation of reports as requested.
Responds professionally and calmly in all situations.
Works at the counter to assist guests with information and promote the benefits of the Total Rewards Program.
Maintain confidentiality of all matters regarding guests, team members, and the business operation.
Assist in support of bus operations; preparation of documentation and greeting arriving buses.
Must know and understand Title 31 and cross train in all areas.
Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors.
Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next.
Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
Anticipates needs and provides fast, flawless service.
Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
Promotes Total Rewards programs and card membership.
Provides a warm farewell and thanks guests for visiting.

About the Company

Caesars Entertainment

Operates casinos, resorts, and entertainment venues

Caesars Entertainment operates a global portfolio of casinos, hotels, and entertainment venues. Its core business is gaming and hospitality, with casinos offering table games and slot machines, plus lodging, dining, live shows, and conventions. The product is the overall gaming and resort experience: guests gamble, stay, eat, and enjoy entertainment across properties worldwide. Caesars Palace in Las Vegas and other destinations anchor the brand. The company grew through acquisitions (notably Harrah’s over Caesars, and later Eldorado Resorts) to become a leading gaming and hospitality group. Its business model combines casino gaming revenue with hotel stays, hospitality services, and event-driven entertainment, leveraging a recognizable brand and scale to attract high-traffic destinations. The goal is to provide a comprehensive leisure and entertainment experience while sustaining growth and resilience in a competitive gaming industry.

Company size: 10,001+
Company stage: IPO
Headquarters: Las Vegas, NV
Founded: 1973

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