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PDS Health

Integrated healthcare support company

Healthcare Coordinator

Full-TimeDeadline 9/3/27
$22.50 - $31.50/hr
Entry
Santa Clara, CA, USA
In PersonTravel might be required between offices.
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • A high school diploma or general education degree (GED) is required.
  • Travel might be required between offices.
  • Knowledge of office practices, technology applications, and patient insurance is required.
  • The candidate must be self-motivated, reliable, and able to work independently and as part of a team.
  • The candidate must be able to multitask without compromising work quality.
  • The candidate must be able to handle and maintain the confidentiality of patient records.
  • The candidate must be organized and detail-oriented and able to work in a fast-paced environment.
  • The candidate must comply with company policies and state, federal, and other regulatory requirements.
  • The candidate must maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
Responsibilities
  • Partner with supported dentists to gain patients' financial commitment to begin the diagnosed course of dentistry.
  • Use the PDS system and tools proficiently to help patients make decisions suited to their wants and needs.
  • Complete the Healthcare Coordinator handoff in partnership with each clinician for every exam patient.
  • Understand available financial options and present patients with choices that fit their budgets.
  • Professionally address common patient objections to starting treatment.
  • Obtain necessary insurance pre-authorizations before treatment when required.
  • Support the Comprehensive Care Model in the offices and through external referrals.
  • Participate in daily morning huddles, monthly team meetings, and other required meetings.
  • Understand business imperatives and how the role affects metrics and results.
  • Make decisions consistent with the PDS Brand framework.
  • Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
  • Perform other duties and responsibilities as assigned.
Desired Qualifications
  • Prior coursework or on-the-job training in dentistry, insurance, or business is preferred.
  • Demonstrate results orientation, including setting realistic goals, meeting commitments, persistence, and prioritizing daily work.
  • Demonstrate patient advocacy through flexibility, adaptability, empathy, and ethical conduct.
  • Apply data-driven decision-making and maintain detailed, organized, structured knowledge of operational processes; be computer proficient.
  • Demonstrate financial acumen, including understanding profit drivers, using metrics, building financial understanding among team members and clinicians, and understanding local market drivers and competition.
  • Listen actively and observe behavior to create a mutually beneficial need for change.
  • Demonstrate excellent interpersonal, oral, and written communication skills.

About the company

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PDS Health

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PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.

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