Walgreens

Retail pharmacy chain with health services

Pharmacy Customer Service Associate

Checkout & Customer ServiceConfirmed live in the last 24 hours

Part-timeMarlborough, MA, USA$17.50 - $21.50 /hrIn-person

About the Job

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekend hours.
Must earn and maintain Pharmacy Technician Certification Board certification through the designated training program and/or state-required certification or registration.

Responsibilities

Model and deliver a distinctive customer experience.
Register sales on the assigned cash register and provide courteous, fair, friendly, and efficient checkout service.
Assist the pharmacist, under direct supervision and in accordance with state and federal regulations, in the practice of pharmacy.
Use pharmacy systems to obtain patient and drug information and process prescriptions.
Engage customers and patients by greeting them, offering assistance with products and services, resolving customer issues, and answering questions.
Model and share customer-service best practices with team members, including greeting, eye contact, courtesy, proactively offering help, identifying needs, and servicing customers until satisfied.
Provide courteous, friendly, fast, and efficient service.
Recommend items for sale, trade-up items, and companion items to customers.
Register purchases on the assigned cash register; collect cash and distribute change; process voids, returns, rain checks, refunds, and exchanges; and assist customers in locating products in the over-the-counter aisle when possible.
Keep counters and shelves clean and well merchandised; take inventory and maintain records; and check in and price merchandise as required or directed.
Perform duties assigned by the Pharmacy Manager, Staff Pharmacist, or Store Manager, including entering patient and drug information in pharmacy systems, ensuring accuracy, filling prescriptions by retrieving, counting, and pouring drugs, verifying medicines, checking for possible interactions, and assisting pharmacists with scheduling and workflow.
Immediately report prescription errors to the pharmacist on duty; follow company policies and procedures concerning pharmacy errors and the Quality Improvement Program; and comply with the Walgreens Pharmacy Code of Conduct.
Follow the Walgreens Good Faith Dispensing policy during applicable prescription-dispensing activities.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual claims for third-party prescription-service programs promptly and efficiently, and perform other clerical duties assigned by the Pharmacy Manager.
Assist the Pharmacy Department with inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; use asset-protection techniques; and file claims for warehouse overages, shortages, order errors, or damaged prescription drugs.
Ensure compliance with state and local laws concerning regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policies and procedures; rotate consumable stock using the first-in, first-out method and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Assume web pickup responsibilities by monitoring Picture Care Plus orders, picking items, and delivering orders to customers when they arrive at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend requested training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy, including current news and developments.

Desired Qualifications

Six months of retail experience is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
Pharmacy Technician Certification Board certification is preferred.

Models and delivers a distinctive and delightful customer experience.
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.
Recommends items for sale to customer and recommends trade-up and/or companion items.
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
Has working knowledge of store systems and store equipment.
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.

Training & Personal Development

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

External Basic Qualifications

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

Prefer six months of experience in a retail environment.
Prefer to have prior work experience with Walgreens.
Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
Prefer good computer skills.
Prefer the knowledge of store inventory control.
Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Employment Type

Part-time

Job Function

Retail

Store

02889-MARLBOROUGH MA

Common Location

99 GRANGER BLVD,MARLBOROUGH,MA,01752-02855-02889-S

Pay Type

Hourly

Start Rate

17.5

Max Rate

21.5

About the Company

Walgreens

Retail pharmacy chain with health services

Walgreens is a retail pharmacy network in the United States that sells prescription medications, over-the-counter drugs, health and wellness products, and offers photo services. It operates through a large network of stores and an online platform, enabling customers to order prescriptions or products online and pick them up the same day. Walgreens’ photo service lets customers print photos and create personalized gifts such as photo books, cards, invitations, and other custom items via in-store kiosks or online. The company differentiates itself with a nationwide store footprint, integrated pharmacy and health services, and the ability to deliver convenience through online ordering and same-day pickup. Its goal is to provide convenient access to medications and health-related products while expanding personalized consumer services to improve everyday wellness.

Company size: 10,001+
Company stage: Grant
Total funding: $25M
Headquarters: Deerfield, IL
Founded: 1901

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