Bank & Customer Success Director

What We’re Looking For

As the Bank & Customer Success Director, you will play a critical role in overseeing some of our most impactful strategic relationships, including bank and client relationships, fostering long-term partnerships that drive revenue growth and market expansion. 

Your mission is to execute our partnerships strategy, originate new relationships where appropriate, and nurture relationships to help our partners derive the maximum value from Synctera’s products and services.  

What excites you every day is knowing you will be leading the charge to drive your partners’ adoption of the platform and influence their engagement in our FinTech marketplace ecosystem. You’ll do this by developing strategic goals and objectives, sharing best practices, and identifying new opportunities. We are looking for someone who is willing to go ‘the extra mile’ for each partner and who will have a meaningful impact on the way we do business.

What You’ll Do

• Develop and execute the business development strategy for banks on our BaaS platform, aligning with the company’s growth objectives
• Create and execute on account plans for strategic FinTech partners 
• Create strong partnerships with our bank partners by understanding their goals, serving as their advocate, and guiding them on their customer journey
• Collaborate closely with cross-functional teams, including sales, product management, marketing, and legal, to ensure seamless execution of strategic initiatives and successful implementation of solutions
• Stay updated on industry trends, and regulatory changes within the banking and FinTech sectors, providing market insights and guidance to internal stakeholders
• Serve as the bank’s primary guide during the process of being matched with FinTech programs, presenting the opportunity, answering inquiries, and coordinating the end-to-end process
• Conduct demos, workshops, and training with our bank partners to drive optimum adoption and engagement
• Drive revenue retention and referenceability with your partnerships

What You’ll Bring

• Proven track record of at least 4 to 7 years in partner management, with a focus on overseeing strategic accounts, and including experience working with banks or similar financial institutions
• Knowledge of regulatory frameworks and compliance requirements related to banks and FinTechs
• Strong interpersonal and communication skills, with the ability to build and maintain relationships, while also having the EQ and agility to understand the requirements of FinTech customers and Synctera
• Ability to build, maintain, and influence relationships with key decision-makers
• Strong work ethic and commitment to excellence with the ability to manage multiple projects simultaneously
• Demonstrated ability to work independently and as part of a team in a fast-paced environment
• A team player who brings a problem-solving mindset, who can identify areas for improvement, and who takes proactive steps to seek solutions
• Experience using CRM tools
• Ability to travel
• MBA a plus

Diversity & Inclusion

Synctera is committed to having a workforce that is reflective of the diversity within the United States and Canada. As an equal opportunity employer, we encourage applications from candidates from underrepresented communities, Indigenous persons, persons with disabilities, persons of diverse sexual orientation and gender identity, and all those who can provide different perspectives and contribute to the diversification of Synctera.

Benefits

• 100% employer paid medical, dental, and vision benefits for US and Canadian employees and dependents 
• Employer contribution to HSA for US employees 
• Annual HCSA and generous extended health care coverage for Canadian employees and dependents 
• 401(k) for US employees and RRSP for Canadian employees
• Mental health resources available for all employees 
• Unlimited paid time off 
• Generous paid new parent leave program 
• Home office setup stipend 
• Stock options program for all employees 
• Growth potential and opportunity to have a significant impact at an early stage of our company’s journey
• Working with a team of rockstars 

The salary for this full-time position (USD: $150,000-$190,000, CAD: $140,000-$180,000) is determined by role, level, and location. The range informed in this job posting reflects the minimum and maximum target for new hire salaries across all US and Canadian locations. Within the range, individual pay will be determined by work location, job-related skills, experience, relevant training, and other factors.

To all recruiters and recruitment agencies: Synctera does not accept unsolicited resumes. Please do not forward resumes to our jobs alias or to Synctera employees without an active vendor agreement in place. Synctera is not responsible for any fees related to unsolicited resumes.