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Black Box

End-to-end digital infrastructure and IT services

Business Analyst

Business AnalysisConfirmed live in the last 24 hours
Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

  • Business process analysis.
  • Data analytics and reporting.
  • Key performance indicator and performance management.
  • Stakeholder engagement.
  • Power BI, Tableau, or advanced analytics in Excel are preferred technical skills.
  • SQL or data query tools are preferred technical skills.
  • Knowledge of IT infrastructure and managed services is preferred.
  • Understanding of ITIL or Agile methodologies is preferred.
  • Strong analytical thinking.
  • Attention to detail.
  • Strong presentation and reporting skills.
  • Ability to translate data into business insights.

Responsibilities

  • Engage internal and external stakeholders to gather business and operational requirements.
  • Facilitate discovery workshops, stakeholder interviews, and solution discussions.
  • Translate business needs into functional and reporting requirements.
  • Act as a liaison between business teams, technical teams, and leadership.
  • Develop and maintain Business Requirement Documents and functional specifications.
  • Create process maps, workflow diagrams, and gap analysis reports.
  • Ensure requirement traceability across the project lifecycle.
  • Validate requirements with stakeholders before implementation.
  • Design, develop, and maintain operational and business performance reports.
  • Generate weekly operational performance reports, project progress reports, revenue and pipeline performance tracking, service delivery and service-level-agreement performance reports, and customer experience and service quality reports.
  • Automate report generation using reporting tools where possible.
  • Ensure data accuracy, consistency, and timely report delivery.
  • Develop and maintain executive and operational dashboards.
  • Consolidate data from multiple systems and stakeholders into centralized dashboards.
  • Track revenue and sales pipeline performance, project delivery milestones and risks, service performance and service-level-agreement compliance, customer satisfaction metrics, and resource utilization and operational efficiency.
  • Provide weekly dashboard updates to leadership and management teams.
  • Highlight performance trends, risks, and improvement opportunities.
  • Recommend corrective actions based on dashboard insights.
  • Perform data analysis to identify business trends and operational gaps.
  • Support forecasting and business planning through data modelling.
  • Provide decision support through analytics and insights.
  • Identify opportunities for process improvement and automation.
  • Support project planning, scope definition, and governance tracking.
  • Assist in business case preparation and cost-benefit analysis.
  • Facilitate user acceptance testing and validation processes.
  • Monitor project performance metrics and reporting.
  • Support requests for proposal and requests for information responses and solution proposals.
  • Assist in defining service scope, key performance indicators, and service-level agreements.
  • Provide data and analysis to support business growth initiatives.
  • Produce weekly business performance dashboards for management review.
  • Generate monthly and quarterly operational performance summaries.
  • Provide ad hoc executive reports and analysis.
  • Maintain reporting templates, automation workflows, and data governance.

Desired Qualifications

  • Power BI, Tableau, or advanced analytics in Excel.
  • SQL or data query tools.
  • Knowledge of IT infrastructure and managed services.
  • Understanding of ITIL or Agile methodologies.

About the Company

Black Box

End-to-end digital infrastructure and IT services

Black Box provides digital infrastructure solutions for large enterprises and public-sector clients, designing, integrating, and managing IT environments. It offers services and products across networking, data centers, cybersecurity, unified communications, and digital workplace, along with consulting, project management, and managed services to design, deploy, and operate systems. The company differentiates itself as a vendor-agnostic integrator with a global delivery footprint, offering end-to-end capabilities from initial design to ongoing support. Its goal is to help organizations build scalable, reliable digital infrastructure across distributed locations to support modern operations.

Company size
Not listed
Company stage
IPO
Headquarters
Plano, TX
Founded
1976

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