Retail Sales Associate

ROLE OVERVIEW

The Sales Associate (full-time) will provide exceptional customer service, assists with product selection, and promotes brand offerings. Key responsibilities include maintaining store appearance, processing transactions, and staying updated on trends and promotions. The role focuses on driving sales, fostering customer loyalty, and creating a welcoming atmosphere, with a strong emphasis on communication and brand knowledge.

WHAT YOU’LL DO

• Greet and engage customers in a warm, authentic manner that reflects Aloha Collection values.
• Ask discovery questions to understand customer needs and recommend relevant products.
• Demonstrate product features, benefits, and use cases (e.g., travel scenarios, durability, functionality).
• Build customer relationships and encourage loyalty program enrollment.
• Process transactions accurately and efficiently using the POS system.
• Maintain visual merchandising standards and monitor floor appearance during shifts.
• Restock displays and shelves to maintain full, attractive product presentations.
• Suggest add-on products and coordinate outfits to increase basket size.
• Handle customer questions, concerns, and returns with care and solution-orientation.
• Participate in training, product education, and team huddles.
• Support opening and closing procedures (cash handling, cleaning, security checks).
• Assist with inventory counts and general store operations.

EXPERIENCE WE’RE LOOKING FOR

• 1+ year retail or customer service experience preferred.
• Strong communication and interpersonal skills.

WHAT YOU’LL BRING TO THE TABLE

• Genuine interest in customers and ability to listen.
• Comfortable with POS systems and basic technology.
• Ability to learn product knowledge quickly and share it naturally.
• Reliable and punctual; full-time commitment to scheduled shifts.
• High school diploma or equivalent.
• Physical ability to stand for extended periods and lift merchandise.

WHAT WE OFFER 

From the start, our founders, Heather and Rachael, envisioned a company culture that was dynamic, intentional and sustainable. We provide education about Hawaiian culture and opportunities for personal and professional growth for every member of Team ALOHA. We believe in work-life balance and trust, which is why we offer flexible remote working options and show up with compassion when life’s unexpected moments arise. And if you haven’t heard, we LOVE working together!

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule

• This is a full-time, in-person position.
• Must be able to work nights and weekends.
• Must be able to work holidays.

Pay

• $20-$23
• Hourly