Concession Stand Lead

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Concession Stand Lead oversees the operation of the stand location and is responsible for ensuring quality of products and accurate preparation of all food and beverage items as listed, oversees and participates in setup and closing procedures and paperwork (basic math skills), and resolves problems with the assistance of a manager. The Concession Stand Lead is responsible for supervising cashiers, bartenders, and prep cooks; operating the Point of Sale system/cash register; and ensuring all proper cash handling procedures are being followed. The Concession Stand Lead will be responsible for all inventory in the stand/portable and maintain accurate paperwork as required. The Concession Stand Lead must maintain excellent attendance and be available to work events as scheduled per business need.

This role pays an hourly rate of $14.00 - $16.00 and is tip eligible.

Benefits for part-time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until December 31, 2026.

PPL Center is a state-of-the-art multipurpose arena in downtown Allentown, PA and home of the Lehigh Valley Phantoms and Lehigh Valley Spirits. The arena seats more than 10,000 for concerts and more than 8,500 for Lehigh Valley Phantoms professional hockey games, making it the region’s largest events venue.

The amenities-packed PPL Center hosts more than 150 events each year, offering something for everyone, including the Lehigh Valley Phantoms, the AHL affiliate of the NHL Philadelphia Flyers, the Lehigh Valley Spirits, a professional MASL indoor soccer team, live concerts, family shows, trade shows, youth sports, high school and collegiate events, conferences, graduations, and so many more.

• Demonstrate the ability to meet the company standard for excellence in the areas of guest service, interaction with co-workers, and uniform standards.
• Responsible for greeting guests in a respectful and friendly manner that enhances the customers' experience in our facility.
• Maintain stand sheets, transfers, and spoilage and take beginning and ending inventory of all products in the stand.
• Lead production of product to ensure the highest quality of food being served and to avoid excess or food loss
• Responsible for leading the service of food and beverages to guests, including alcoholic beverages.
• Check ID to verify the minimum age requirement for the purchase of alcoholic beverages, and ensure that all cashiers and bartenders are following ID verification standards.
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol service to such individuals.
• Lead stand workers (cashiers, workers, prep cooks, and cooks) with the guidance of supervisors and management to ensure proper operations of the location.
• Report disciplinary issues, accidents, incidents, illnesses, or serious performance issues to the Concession Manager, HR, or the General Manager immediately.
• Responsible for preparing simple foods and beverages utilizing the company recipes and portion standards. Maintain the highest quality standards and portion consistency.
• Responsible for accepting payment from guests and making change as necessary and ensuring that all cashiers/bartenders are following proper cash-handling procedures and Point-of-Sale (POS) operation.
• Maintain a clean and sanitary stand at all times, following all health code regulations, and ensure that the stand equipment is clean and well maintained.
• Responsible for memorizing the product menu available at each concession location.
• Request additional product or restock product as required in a timely manner prior to running out.
• Lead the setup and breakdown of the stand location for events.
• Assure that the location's equipment is operable and clean prior to the start of an event
• Show demonstrated ability to meet the company standard for excellent attendance.
• Additional duties as assigned by your immediate supervisor and/or management staff for the successful outcome of an event.

• High school diploma or equivalent preferred.
• 1-2 years’ experience working in a lead capacity in a fast-paced restaurant or catering environment or applicable education.
• Ability to lead the work of others.
• Previous cash handling experience is preferred. Ability to handle cash and operate a cash register and corresponding systems.
• Excellent interpersonal skills & a friendly, positive attitude with co-workers, managers, volunteers, and guests, with a focus on generating a positive, enthusiastic, and cooperative work environment.
• Possess a valid food handling certificate and RAMP certification if required by state and federal regulations (or be willing to obtain one within a 60-day time frame from date of hire).
• Ability to work a flexible schedule, including nights, weekends, some holidays, and long hours.
• Ability to prioritize tasks in a fast-paced environment.
• Previous experience in a fast-paced food service position is preferred.
• Must be able to stand for extended periods of time with frequent bending, stretching, and reaching and lifting heavy objects.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.