On-Call Senior Media Systems Specialist

Position Title:

On-Call Senior Media Systems Specialist

Position Type:

Temporary

Hiring Range:

$37.31 - $44.79 per hour; Compensation will be based on education, experience, skills relevant to the role, and internal equity

Pay Frequency:

Hourly

A. POSITION PURPOSE

The On-Call Senior Media Systems Specialist provides expertise, skills and the experience to support the technology needs of the university community to meet their goals for teaching and learning, campus events, and maintain the reliability and availability of campus media systems. The On-Call staff provide services to the university, which cannot be met with existing staff, e.g., recording and live streaming of University events; web conferencing support for administrative meetings; system verification of new equipment installations; media system installations; and system repair. 

B. ESSENTIAL DUTIES AND RESPONSIBILITIES

1.  Event Support

• Setup, operate, and strike of single day and on‐going events as directed.
• Work with student staff and full time staff in setting up and supporting events
• Demonstrate positive relationships and professionalism.
• With direction from Media Services staff, coordinate with campus partners and outside groups to facilitate event operations.
• Work independently to complete complex technical tasks.
• Conduct pre- and post- event support (e.g., prepping equipment)
• Identify potential problems with event equipment and troubleshoot as needed.
• Perform other duties as assigned.

2.  Media Systems Support

• System Verification
  • Verify and create installation documentation
  • Test end to end A/V system to verify signal flow
  • Test and verify A/V signals meet specifications
  • Test control system operate works as designed and programmed
  • Develop report for debugging, adjustments and open items and assign completion tasks to staff and integrators
  • Review plans, test and sign off on permanent installations upon completion.
• System Installation
• Perform comprehensive audio-visual equipment installation, including low voltage wiring, equipment rack setup, video systems, audio systems, screens and control systems.
• Perform cable pulls and terminate cables.
• Maintain ongoing communication with Media Services staff on status of projects and task lists.
• Maintain professional work appearance and outstanding customer interaction.
• System Troubleshooting and Repair
  • Respond to equipment/system failures and manage solutions – test, troubleshoot, repair and replace equipment 
  • Update AV firmware or device configurations to correct failed equipment
  • Maintain repair documentation
  • Maintain ongoing communication with Media Services staff on status of repairs.

3.   Other duties as assigned.

C.  RECEIVES WORK DIRECTION FROM 

Manager, Media Systems Group and four full-time Sr. Media Systems Specialists.

D.   GENERAL GUIDELINES

1. Recommends initiatives and implements changes to improve quality and services.

2. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.

3. Maintains contact with customers and solicits feedback for improved services.

4. Maximizes productivity through use of appropriate tools; planned training and performance initiatives.

5. Researches and develops resources that create timely and efficient workflow.

6. Prepares progress reports; informs supervisor of project status; and deviation from goals.

7. Ensures completeness, accuracy and timeliness of all operational functions.

8. Prepares and submits reports as requested and required.

9. Develops and implements guidelines to support the functions of the unit.

E.   QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred. 

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

1.   Knowledge, Skills and Abilities

General:  

• Excellent customer service and interpersonal skills with the ability to work with the campus community and external vendors in a tactful, patient, and courteous manner.
• Ability to work effectively and communicate with both technical and non-technical personnel as well as a diverse population of students, faculty and staff. 
• Fast learning with good problem solving skills.
• Ability to work without supervision, be self-motivated, and show initiative. 
• Ability to meet project deadlines, exercise independent judgment and engage in critical thinking and problem solving.
• Ability to work effectively under pressure in a busy (often chaotic) and demanding environment, while maintaining sense of humor. 
• Responsible and dependable with good attendance and work habits.

Specific to varying needs of individual projects:  

• Knowledge and familiarity with 
  • Uses for, and operational/technical characteristics of media technologies and equipment, including audio visual, video, computers, VR/AR, and computer projection equipment and its use in learning spaces.
  • Videography
  • classroom capture
  • streaming media technologies
  • Internet technologies, TCP/IP tools, SFTP, and Remote Desktop
  • web conferencing
  • multimedia and digital video production and equipment on both MAC and PC platforms
• Demonstrated project management skills.
• Ability to perform basic servicing and maintenance of A/V, video, computers and computer projection equipment.
• Ability to research independently through the use of schematics, diagrams, maintenance manuals and other documentation.
• Formal training in electronic technology or extensive experience in the maintenance and testing of analog and digital equipment; in an educational environment preferred.

2. Education and/or Experience

• At least 5 years of equivalent job experience preferred.
• Extensive and successful record of working with higher education or other educational environment preferred, with demonstrated abilities and skills demanded for the specific project.

F.   PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities.  A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation. 

• Considerable time spent traveling to campus locations to support events for faculty, staff, and students; and working on equipment installations.
• Considerable time spent crawling around under and behind racks and carts to troubleshoot and repair equipment.
• Considerable time spent setting up equipment, including large PA systems, cameras, projectors, and screens.
• Required to occasionally travel to SCU off-site locations - JST and ESJ - to provide services and/or troubleshoot equipment failures.

• This position is part-time and often requires some evening and weekend hours.

G.   WORK ENVIRONMENT
  

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. 

• Learning spaces, conference rooms, and event spaces both indoor and outdoor.
• Equipment control rooms, closets, and data center with equipment noise.
• Often chaotic and demanding environment.

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, ethnicity, national origin, citizenship, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, marital status, parental status, veteran or military status, physical or mental disability, medical conditions, pregnancy or related conditions, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.  For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, please visit the Office of Equal Opportunity and Title IX website at  https://www.scu.edu/title-ix/. 

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please visit the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Consistent with its obligations under the law, Santa Clara University will provide reasonable accommodations to applicants and employees with disabilities.  Applicants who wish to request a reasonable accommodation for any part of the application or hiring process should contact the Department of Human Resources ADA Team at [email protected] or by phone at (408)554-4392. Please note: This contact information is intended for accommodation requests only. Resumes or inquiries about application status sent to this inbox will not be reviewed or forwarded. For resumes or questions regarding application status, please contact [email protected].