Client Support Specialist

WinTech is seeking an experienced professional to join our team as aProAdminTesting & Client Support Specialist. In this role,the majority ofyour time will be spent on testing and quality assurance forProAdmin, with a smallerportionspent supporting and training clients in a variety of formats (e.g., onsite, virtual, email).

Our product suite includes: 

• ProAdmin- a robust suite of defined benefit administration tools known asProAdminDesktop andProAdminServer. These tools are targeted to outsourcers,corporationsand actuaries.ProAdminallows benefit analysts to “code” complex plan provisions without the need for programmers.ProAdminServer incorporates theProAdmincalculation engine into the client’s existing architecture, such as aparticipantwebsite, voice response system, call center system,etc.  

• ProVal- the global standard in pension valuation and forecasting, used by both actuaries and asset managers 

• ProValPS– a desktop toolkit for plan sponsors which complementsProVal

This is an excellent opportunity for an experienced defined benefit professional looking to apply theirexpertiseat the leading actuarial software provider. This unique role allows candidates to work remotely from any location within the United States, with visits to our Connecticut office as needed.

Please note - this is a specialized role requiring direct experience with Defined Benefit (DB) pension plans and differs from typical support/testing or QA positions.

WinTechis part of the Gemini Group, one of the operating groups within Constellation Software Inc. (CSI). Being under CSI—a global leader in vertical market software—means webenefitfrom the stability, innovation, and long-term investment philosophy of a world-class software organization, while stilloperatingwith the agility and culture of a specialized team.

Learn more about us here:

➡️WinTech:wintech.com

➡️ Gemini:csigemini.com

➡️ Constellation Software:csisoftware.com

Key Responsibilities:

• Testing & Quality Assurance:Conduct testing ofProAdminenhancements and clientsolutions((e.g, complete assigned alpha and beta testing applying thoughtful scenarios, review and test interface changes, calculation results and helpfeatures)

• Client Support & Consulting:AssistProAdminusers byprovidingexpert advice, troubleshooting issues, and documenting best practices

• Client Engagement:Configure client DB plans usingProAdminDesktop, ensuring seamless integration and installation, andcollaboratewith internal teams and clients to manage projects effectively. 

• Training:VerifyProAdmintraining manual changes,participateinProAdminweb training development,participatein user training (both onsite and virtually). 

• Development & Programming:Participatein the design ofProAdminenhancements based on user requests, regulatory updates, and technological advancements. If interested, work under the guidance of senior programmers to implement enhancements (ProAdminuses APL; programming experience is notrequired.). 

Qualifications:

• Experience in Defined Benefit outsourcing, DB valuation, or a related software testing/QA role

• Expertisein DB plan document interpretation and setup

• Working knowledge of actuarial concepts and benefit calculations – (e.gdata storage, retrieval, and updates; user interface development; output of results; software updates)

• Experience with DB administration workflows in outsourcing and client environments

• Previousexperience with development of general benefit calculation tools

• Expertiseof creation of participant forms and letters

• Knowledge of current US defined benefit administration rules,regulationsand calculations

Technical Skills:

• Ability toindependentlytest andvalidatebenefit calculations generated byProAdmin’stools

• Strong mathematical and logical problem-solving abilities

• Proficiencyin Microsoft Office (Word, Excel, Access, PowerPoint, Project)

• SQL or database experience is an asset

Nice to Have:

• Math degree or strong math background

• Actuarialexamsor credentials

• Experience withProAdminorProVal

Soft Skills:

• Strong communicationand documentation abilities

• High attention to detail

• Ability to work both independently and collaboratively

• Experience managing client projects and relationships is an asset

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🩵What's Important to us at Gemini

🧭Customers are our Compass:We'recustomer focused and design our experiences and products with our customers in mind. We make long-term investments - in people, technology, and customers.

🧠Curiosity-led:learning is the key to success, sharingexpertiseand best practices is how we grow together. We get 1% better every day.

🤝Collective by nature: We sharebest practices and experiences with one another. We communicate clearly and transparently and lean into candid, direct feedback.