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Magellan Health

Manages complex health services via technology

FAP Support Service Assistant

Administrative SupportPosted on Nov 10
Full-timeHuntsville, AL, USA

About the Job

Requirements

  • A bachelor's degree in social science or a related field is required; listed bachelor's fields include behavioral health and social work.
  • Three years of family violence experience are required.
  • Three years of administrative experience are required.
  • The position requires onsite work.
  • Ability to work independently is required.
  • High skill in all components of the Microsoft Office Suite is required.
  • The employee must obtain and maintain required contract security and installation security clearances and satisfy background check requirements.

Responsibilities

  • Assist the installation Family Advocacy Program Manager with coordination and implementation of Family Advocacy Program efforts, providing administrative and analytical support to the installation Army Community Services Family Advocacy Program.
  • Support and assist in developing Family Advocacy Program-related trainings, including Problematic Sexual Behavior-Child and Youth, Incident Determination Committee-Clinical Case Staff Meeting, Victim Advocacy, New Parent Support, and taskers.
  • Collaborate and coordinate with multidisciplinary staff and installation agencies as required.
  • Draft and implement Standard Operating Procedures, Memoranda of Understanding, and Memoranda of Agreement using Department of the Army regulations.
  • Represent the Family Advocacy Program Manager in coordination with county and state agencies for Family Advocacy Program-related activities and Memoranda of Agreement and Understanding.
  • Analyze family violence statistics for installation reporting purposes and present findings to senior leadership.
  • Manage quality control for Family Advocacy Program reporting structures and ensure reports are complete and accurate.
  • Coordinate and schedule activities, provide logistical support, perform administrative functions, and maintain calendars.
  • Support program-related meetings, including taking and completing meeting minutes.
  • Maintain annual and monthly Family Advocacy Program training rosters.
  • Assist with maintaining certification files and checklists and preparing for certification reviews.
  • Provide initial client- and customer-facing triage to identify appropriate Family Advocacy Program referrals.
  • Coordinate and facilitate periodic Department of the Army installation certification processes.
  • Perform other duties assigned in alignment with the intent of the job.

About the Company

Magellan Health

Manages complex health services via technology

Magellan Health helps health plans, employers, unions, and government entities manage complex health needs by delivering technology-enabled care management and behavioral health services. Its platforms include provider and member portals along with care management programs that coordinate member care. It differentiates itself by focusing on high-complexity health areas and forming close partnerships with payers and employers to blend digital tools with personal support, not just traditional care delivery. Its goal is to make high-quality care easier to access and manage, advancing a healthier future.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Avon, IL
Founded
1969

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