Eurofins

Global lab testing and analytics network

Customer Service and Administration Assistant

Reception & Front DeskConfirmed live in the last 24 hours

Part-timeHindmarsh, AustraliaA$31.53 /hr

About the Job

Requirements

Have a high level of proficiency in client interactions and experience in a customer-facing role.
Have extensive experience using Microsoft Outlook, Excel, and Word.
Be organised and able to multitask.
Demonstrate attention to detail, time management, and problem-solving skills.
Be able to work independently and as part of a small team.
Have good written and verbal communication skills.
Have customer service skills to maintain ongoing client relationships.
Have a courteous, professional, and confident phone manner and be able to take effective messages.
Be reliable, responsible, and punctual.
Be willing to learn about laboratory testing.
Be eligible to work in Australia or New Zealand and have existing work rights or an appropriate working visa.

Responsibilities

Respond proactively and professionally to inbound calls and emails.
Welcome clients and handle client enquiries efficiently.
Develop an understanding of the tests and test suites.
Log in and batch samples.
Report results and perform other functions using Laboratory Information Management Systems (LIMS).
Perform general reception duties.
Perform general filing and create documents for the Quality Management System.
Contact clients proactively.
Assist clients using digital technology platforms.
Guide clients on test suites and sampling materials.
Create invoices and assist the Administration Manager.
Track client interactions using the customer relationship management (CRM) system.

Desired Qualifications

General invoicing experience.
Previous experience in a customer service or administrative role.
An interest in science or agriculture.

Job Description

Permanent part time role 22.5 hours Wednesday – Friday
Immediate start
Clerks Private Sector Award Level 3
Based in Hindmarsh, South Australia
Ideally 9am-5pm however flexible times can be offered when required

There is now an opportunity for a part time Customer Service and Administration Assistant to join Eurofins APAL. To be successful in this role you must have a high level of proficiency in client interactions and have experience in a customer facing role. As you will be situated on our reception desk, you must be welcoming and personable with an excellent phone manner. Extensive experience in the office suite of products including Outlook, Excel and Word is a must.

The role also involves but is not limited to:

Responding proactively and professionally to inbound calls and emails
Welcoming clients and handling client enquiries efficiently
Gain understanding of our tests and test suites
Logging in and batching samples
Reporting results and various other functions using our Laboratory Information Management Systems (LIMS)
General reception duties
General filing and creation of documents for our Quality Management System
Proactively contacting clients
Offering assistance to clients who are using our digital technology platforms
Offering clients guidance on test suites and sampling materials
Creating invoices and assisting the Administration Manager
Tracking client interactions using our CRM

Qualifications

Applicants should also possess the following attributes:

Be a quick learner, highly organised and able to multi-task
Strong attention to detail, time management and problem-solving skills
Ability to work independently and as part of a small team
Possess good communication skills, both written and verbal
Authentic customer service skills to engage in ongoing client relationships
Courteous, professional & confident phone manner – ability to take effective messages
Reliable, responsible and punctual
Willingness to learn and develop knowledge around laboratory testing

Desirable Experience:

General invoicing experience
Previous experience in a customer service / administrative role
An interest in science and/or agriculture

Additional Information

Our admin team operates between 8:30am and 5pm Monday to Friday, with staggered starts between team members. On the job training will be provided across our services, systems and processes.

This position is an immediate start. Applications close Sunday 15th November 2026.

All candidate CV's and cover letter's will be reviewed, however please note that we are not always able to respond to every expression of interest submitted.

This opportunity is only open to candidates who are eligible to work in Australia/New Zealand, and already have work rights or an appropriate working visa.

Compensation: 31.53 to 31.53 (AUD) (HOURLY)

About the Company

Eurofins

Global lab testing and analytics network

Eurofins provides global laboratory testing and analytical services to verify the safety, authenticity, and quality of products across food, water, medicine, and the environment. It operates a network of more than 900 laboratories in over 60 countries, offering access to more than 200,000 analytical methods. Its product work involves running specialized tests—using chemistry, biology, and other scientific techniques—to confirm origin, composition, and compliance of samples, such as detecting wine fraud or contaminant presence. The company differentiates itself through its massive, distributed lab network and broad portfolio, enabling standardized testing at scale and fast turnaround across many industries, rather than relying on a single specialty or location. Its goal is to protect public health and safety by delivering accurate, comprehensive testing data and helping clients meet regulatory and quality requirements.

Company size: 10,001+
Company stage: IPO
Headquarters: Luxembourg
Founded: 1987

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