Tablet Repair Technician

About Imagine Worldwide

Imagine Worldwide Tanzania (Imagine-TZ) is a non-profit organization affiliated with Imagine Worldwide (IW), a global NGO committed to transforming education through innovative technology. Imagine-TZ seeks to demonstrate that children — when provided with access to personalized, tablet-based learning — can acquire foundational literacy and numeracy skills with minimal adult supervision. By leveraging evidence-based digital learning solutions, IW partners with governments, schools, and communities to expand access to quality education for underserved children across the country.  Literacy and numeracy skills are the basis for a better life and the positive benefits to health, wealth, and social outcomes are multi-generational. However, 9 out of 10 children across Sub-Saharan Africa cannot read and understand a simple text by age 10. Imagine works with partners worldwide to confront this crisis, using data and research to continuously refine and scale its foundational learning solution.

Imagine- TZ has recently signed a Memorandum of Understanding (MoU) with the Ministry of Education, Science and Technology (MoEST), the President’s Office - Regional Administration and Local Government (PO-RALG), and the Ministry of Education and Vocational Training (MoEVT) in Zanzibar to implement a program known as MsingiTek. This program will be rolled out in five regions of mainland (Morogoro, Manyara, Shinyanga, Tabora, and Ruvuma) as well as across 11 districts of Zanzibar. The first phase of the program, launched in May 2025, will reach 533 public primary schools (500 in mainland Tanzania and 33 in Zanzibar) over the course of 15 months. If MsingTek demonstrates improvements in literacy and numeracy outcomes, it will be scaled nationwide in close collaboration with the government. This initiative has the potential to transform the learning journey for millions of children across Tanzania.

2. Objective of the Assignment

The primary objective of this assignment is to secure the services of seven (7) full time dedicated qualified Tablet Repair Technicians for a rapid-turnaround 22 day’s cycle. The technicians will perform a hardware and software diagnosis of faulty tablets, perform tablet disassembly, repair and reassembly, and test the repaired tablets before release.

3. Scope of Work & Specific Responsibilities

Under the direct supervision and guidance of the Repairs Manager, the Tablet Repair Technicians will perform the following tasks:

● Diagnose hardware and software faults in tablets.
● Perform tablets disassembly, repair, and reassembly.
● Conduct soldering, desoldering and component-level repairs.
● Carry out quality control checks after repairs
● Maintain repairs logs and activity reports.
● Test repaired tablets before release.

4. Key Deliverables & Outputs

● Successfully repaired a daily average number of 7 tablets
● Successfully performed a quality control (QC) of the repaired tablets before release.
● Documented the repair logs and activity reports.
5. Nature of Engagement & Repeatability

This contract is a short-term, on-call technical engagement lasting for 22 business days per block. Because tablet returns and deployment batches occur dynamically throughout the project lifecycle, this arrangement will be repeated upon organizational need. Re-engagement will be subject to satisfactory performance during prior cycles, workload availability, and written approval from the Repairs Manager.

6. Required Skills

● Electronic repair and troubleshootings
● Soldering, desoldering and component-level repair
● Device disassembly, repair, and reassembly
● Basic electrical and charging system knowledge
● Quality assurance and quality control awareness
● Record keeping and technical reporting
● Strong problem-solving and attention to details

7. Qualifications & Experience

● A Bachelor’s degree, Diploma or Certificate, in Electronics Engineering, Electrical Engineering, Computer Engineering, ICT, or a related technical discipline.
● 1-2 years of practical repairs experience.
● Experience in repairing tablets, routers, or similar devices is an advantage. (Highly recommended)

8. Personal Attributes
● High integrity and professionalism.
● Ability to work independently
● Good communication and teamwork skills
● Safety-conscious and quality-oriented work ethic.

9. Institutional Arrangements & Working Conditions
● Supervision: The repair technicians will work under the direct supervision of the Repairs Manager, who will assign daily targets, review technical outputs, and sign off on completion.

● Working Hours: Standard business working hours (typically 08:00 AM to 05:00 PM) at the designated Imagine Worldwide Warehouse/Office.
● Tools & Equipment: Imagine Worldwide Tanzania will provide the technical guidelines, standard operating procedures, tools, software files, and relevant diagnostic environment
needed for the assignment.