Rentokil

Global pest control and hygiene services

Field Sales Executive

Field SalesConfirmed live in the last 24 hours

Full-timeKaraikudi, Tamil Nadu, IndiaIn-person

About the Job

Requirements

A graduate degree in any stream is required.
At least 2 years of direct sales experience in facilities management for the commercial business profile.
For the residential business profile, at least 2 years of experience in home products, home services, or residential cleaning services is preferred.
Ability to communicate effectively and negotiate with clients.
Ability to achieve targets.
Computer skills.

Responsibilities

Identify, source, and secure long- and short-term pest control and prevention business opportunities; meet new-sales productivity, renewal, and collection targets.
Generate business according to the branch business plan and conduct sales promotion activities in the assigned territory.
Achieve monthly sales key performance indicators; identify and follow up with prospective customers and respond to enquiries within the specified time; convert enquiries into orders and secure renewals.
Monitor developments and business opportunities in the assigned territory; prepare and regularly update MPG.
Ensure quality service delivery, maintain customer relationships, prepare and submit reports, handle complaints with Operations and Back Office, and conduct detailed inspections and site risk assessments at client sites.
Prepare customer quotations through the system; report customer feedback to the Branch Manager and collect appreciation letters from RBU/CBU customers.
Set appropriate customer expectations for pest management and capture accurate customer details, including email address, two contact numbers, and address with landmark.
Sell visits according to iCABS frequencies so annual template calendars can be set for timely service delivery; share cost sheets, materials, and customer expectations with Operations before delivery.
Ensure sales are visible in iCABS for planning and execution via Service Companion; enter new sales in SRA on time and coordinate service scheduling with Service Planners without committing scheduling dates to customers.
Submit invoices on time and obtain acknowledgements as needed; follow up on correct invoicing by Back Office; deposit collections with Back Office within 24 hours and review daily collections and billing.
Keep sales-related systems updated, prepare daily and monthly sales reports, and maintain the customer database.
Develop new business and upselling opportunities; manage assigned renewals, calls, surveys, quotations, PDSA, collections, days sales outstanding, customer service, and timely invoice submission as required by the regional plan.

Desired Qualifications

At least 2 years of experience in home products, home services, or residential cleaning services for the residential business profile.

Field Sales Executive - Karaikudi

Rentokil Initial · Karaikudi, India · Full-time · Posted 2024-05-20

Workplace: on_site

Department: Sales / Business Development

Description

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.

Requirements

About the Role:

The role is responsible to identify, source and secure both long term and short-term pest control & prevention business opportunities. The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets.
The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

Business Development (Sales)

Get business as per the approved business plan of the branch
Responsible for sales promotion activities in the assigned territory
Ensure all Sales KPIs are achieved month on month
Identify and follow-up with prospective customers and respond to enquiry calls within specific time period
Maximise conversion of enquiries into orders
Ensure renewals in line with Company Expectations
Keep a close eye on the developments & business opportunities in the assigned territory
Prepare MPG and ensure it’s updated regularly

Customer Service

Ensure the quality of service delivery
Maintain good liaison with the customers
Prepare reports & submit the same on time to the customers
Attend to complaints & participate in logically concluding them along with Operations and Back office whenever required
Conduct detailed inspection & SRA at client's site
Prepare quotations for the customers through the system
Give report of customer feedback to the Branch Manager and collection of Appreciation Letter from RBU/CBU customers
Set correct Customer expectations with respect to the pest management
Ensure that the correct information of the customer like, email address, 2 contact numbers & address with landmark are captured
Sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners
Share & explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service delivery
Ensure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services.Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling.

Administration & Accounts

Ensure timely submission of invoices & getting the necessary acknowledgements wherever necessary
Follow-up for the timely and correct invoicing by the back office
Share the costings and customer expectation with operations before service delivery
Ensure all the collections gets deposited to back office within 24 hours
Review daily collection & billing with back office department

Maintaining Systems and MIS

Ensure the required systems related to sales are updated on timely basis.
Prepare Daily and Monthly Sales Report
Maintain Database of customers

Key ResuAlt reas:

Business Development (Sales)
Develop new business opportunities & Upselling Opportunities
Renewals (if assigned)
Calls/ Survey / Quotations/ PDSA as per Regional plan
Collection & DSO
Customer Service
Timely Invoice Submission

Competencies (Skills essential to the role):

Good Interpersonal & Networking Skills
Ability to communicate effectively
Ability to negotiate with the clients
Ability to achieve targets
Computer Skills

Educational Qualification / Other Requirement:

Any Graduate (Any stream)
Sales experience of a minimum of 2 years in Direct Sales (Facilities Management) for Commercial business profile
Preferable experience of minimum 2 years in Home product / Home service business, residential cleaning services for Residential business profile

Role Type / Key working relationships:

Field Sales - Individual Contributor Role
External team- Customers and Customer representative
Internal team- ABM/BM, Operations & Sales Colleagues, Planners

What can you expect from RPCI?

Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
Safety
Integrity
Innovation
Learning & Development
Open & Transparent
Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Benefits

Are you interested?

Here's what you can expect when you join us

Attractive Base Salary

Annual Performance Based Bonus

Group Mediclaim Insurance Policy

Travel Reimbursement

Apply

Apply at Rentokil Initial

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size: 10,001+
Company stage: IPO
Headquarters: Crawley, United Kingdom
Founded: 1925

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