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Teleperformance

Outsourced customer experience management services

Inbound Sales Representative - Thai

Account ExecutiveConfirmed live in the last 24 hours
Full-timePetaling Jaya, Selangor, MalaysiaNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree, at least a diploma, or equivalent in any discipline is required.
  • English proficiency at B2 level is required across reading, writing, speaking, and aural comprehension.
  • At least 6 months of work experience in customer support in any industry is required.
  • Must be able to speak, read, and write the required language to provide support.
  • Must be tech savvy and interested in the customer's products and platform features.
  • Must be able to meet sales targets while providing a strong customer experience.
  • Must be able to transition support calls into solution-based sales opportunities.
  • Must be able to build customer rapport.
  • Must be able to multitask and navigate computers.
  • Must take ownership of customer issues and resolve them before ending the call.
  • Must be receptive to feedback and apply it to improve results.
  • Must be self-driven to achieve targets and deliver service.
  • Typing speed of at least 40 words per minute with 90% accuracy is required.
  • Must be computer literate and fully conversant with Microsoft Windows and Microsoft Office.

Responsibilities

  • Handle inbound calls and demonstrate appropriate sales and customer experience behaviors throughout each interaction.
  • Use a consultative approach to uncover needs and form solutions involving new products and services that can help customers' businesses succeed.
  • Offer resolutions within the scope of support, direct customers to third-party resolutions, or consult on paid solutions as appropriate.
  • Troubleshoot client products as needed to resolve each call on the first contact.
  • Meet metrics including First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
  • Demonstrate interpersonal skills and manage multiple tasks and priorities in a high-volume, dynamic environment.

Desired Qualifications

  • Call centre experience is an advantage.
  • Three or more years of sales experience in a consultative selling role is preferred.
  • A solid understanding of client products and services is preferred.
  • Experience in B2B consultative sales, relationship building, and using customer relationship management systems is preferred.
  • Experience owning or operating a small or midsize business is preferred.
  • At least one year of experience in a commission-, bonus-, or metrics-driven environment is preferred.
  • Experience in customer support or technical support is an advantage.
  • A basic understanding of HTML and Java is an advantage.

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1978

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