Have 2–4 years of experience in collections, billing, account reconciliation, or busy customer service.
Be comfortable using customer relationship management systems; Logics or IRSLogics experience is a plus.
Have experience with merchant portals; this is described as a bonus.
Be available to work evenings, weekends, and holidays when required.
Fluent Spanish is a bonus.
Responsibilities
Make outbound calls to delinquent accounts, negotiate payment solutions, and collect revenue.
Handle inbound billing calls and chats, resolve issues, process payments, and support clients.
Use merchant portals such as Celero, Nuvei, and Revolv3 as needed, address chargebacks, audit accounts, and resolve billing issues.
Desired Qualifications
Experience with Logics or IRSLogics.
Experience with merchant portals.
Fluency in Spanish.
Location: Irvine, CA | On-site ||| Employment Type: Full-time
About TRA
At Tax Relief Advocates, we’re committed to serving our clients and community with integrity and empathy. We balance hard work with a vibrant, energetic culture, aiming to make a meaningful impact nationwide. Our mission is to guide people through the tax resolution process with trust, education, and care.
About the Role
We’re looking for a sharp, energetic Billing Specialist who loves turning “no” into “yes,” solving problems like a pro, and getting paid for results. If you thrive on outbound calls, love helping customers sort out their accounts, and get a thrill from collecting revenue, this is your spot!
Key Responsibilities
Be our Revenue Hero! Spend most of your day making outbound calls to delinquent accounts, negotiating smart payment solutions, and bringing money in the door.
Handle inbound billing calls and chats like a champ. Resolving issues fast, processing payments, and keeping clients happy.
Jump in as the team’s Utility Player! Sometimes you’ll dive into merchant portals (Celero, Nuvei, Revolv3), fight chargebacks, audit accounts, or fix tricky billing stuff.
Work in a fast-paced, supportive environment where every successful collection feels like a win.
Qualifications & Skills
2–4 years in collections, billing, account reconciliation, or busy customer service
Confident on the phone, especially with tough conversations
Comfortable with CRMs (Logics/IRSLogics experience is a big plus)
Experience with merchant portals is a bonus
Bonus points if you speak fluent Spanish!
Positive, adaptable team player who’s motivated by targets and loves variety
Schedule
Monday through Friday 8:00am to 5:00pm local time
Availability to work evenings, weekends, and holidays may be required.
Compensation
Hourly Pay: $25.00 per hour
Commission: This position is also eligible for commission in addition to the hourly wage. Commission earnings are variable and based on individual production. Typical monthly commission earnings for employees in this role have ranged from approximately $200 - $1800. Actual commission earnings vary based on individual performance and are not guaranteed.
Total Compensation: Actual compensation will vary based on hours worked, individual performance, and commission earnings. Commission earnings are paid pursuant to the Company's applicable commission plan.
The salary range represents the good-faith range the Company reasonably expects to pay for the position upon hire. Commission earnings are variable and are not guaranteed.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. is an Equal Opportunity Employer. We value diversity and encourage all qualified individuals to apply.