Full-Time

Service Transition Consultant

Posted on 1/7/2025

Capital One

Capital One

10,001+ employees

Offers diverse financial products and services

Fintech
Financial Services

Mid

Company Historically Provides H1B Sponsorship

Nottingham, UK

Hybrid working model; based in Nottingham office 3 days a week (Tuesdays, Wednesdays, Thursdays).

Category
Operations Consulting
Consulting
Required Skills
Agile
AWS

You match the following Capital One's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Strong influencing and communication skills
  • Ability to build relationships with a variety of stakeholders
  • Passion for service excellence and enthusiasm for continual improvement
  • Strong Service/Support Readiness track record in a Tech Service environment
  • Comfortable working through ambiguity to reach an agreed service based solution
  • Basic knowledge of modern application and infrastructure technologies and terminology
  • Entry level understanding of the principles of AWS Cloud technologies
  • Skill in context switching and application of stakeholder knowledge to problem solving
  • Understanding and experience of implementing into a live IT infrastructure environment
  • Experience of Agile Project Management methodology
  • ITIL Foundation V3 or V4 level accreditation or equivalent
Responsibilities
  • Work with key delivery and support stakeholders to identify all production readiness activities and ensure they are in place for go live (Support agreements, Service Catalogue, Change management etc)
  • Create awareness and ensure engagement between our outcome delivery teams and technical operations support teams
  • Manage, track and prioritise service requirements for new/changed services and manage them through to completion
  • Document service risks, working closely with business and service stakeholders to generate awareness and formulate action plans
  • Manage and influence decisions for service acceptance and production readiness, providing advice and recommendations for go-no go decisions
  • Ensure that key support functions are aware, prepared and capable of supporting any new or amended deployed services
  • Contribute to the continual improvement of Service Transition processes and procedures and ensuring these are adhered to by all support project teams including third parties
  • Drive the maturation of the Service Transition process in response to our technical transformation roadmap
  • Act as Change Manager for assigned intents, providing final sign off for production deployment

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system while providing comprehensive support and resources to help customers make informed financial decisions.

Company Stage

IPO

Total Funding

$15.9M

Headquarters

McLean, Virginia

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased focus on digital banking enhances Capital One's user-friendly solutions.
  • Growing interest in ESG investing aligns with Capital One's financial inclusion commitment.
  • Fintech partnerships offer opportunities for Capital One Ventures to invest in innovative startups.

What critics are saying

  • Facing multiple lawsuits for allegedly defrauding customers out of $2 billion.
  • Class action lawsuit from influencer accusing Capital One of stealing link commissions.
  • Involvement in Israeli cybersecurity startup may expose Capital One to geopolitical risks.

What makes Capital One unique

  • Capital One leverages data and technology to revolutionize the credit card industry.
  • The company offers user-friendly banking solutions with no fees or minimums for checking accounts.
  • Capital One emphasizes financial literacy through partnerships with organizations like Khan Academy.

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Benefits

Medical, Dental, & Vision coverage

Onsite Health Centers

Prescription saving with network of local pharmacies

Stock Purchase Plan

Education Assistance

401(k)

Flexible Spending Accounts

Life and Disability insurance

Generous paid time off + corporate & floating holidays

Registered dieticians on site, cooking classes and free virtual fitness classes

Employee Assistance Program

INACTIVE