Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Service Transition Consultant

About this role

As a Service Transition Consultant in our UK Service Transition Team no two days will be the same.

You will get tons of autonomy in this role and be part of a growing team which is evolving and maturing in support of our extensive service delivery agenda

The UK Service Transition team is focused on ensuring a consistent and seamless approach to the transition of services into our production environment. You will work in partnership with our Agile delivery outcome teams and technical operations support teams to ensure there is minimal impact to new and changing services, and that the required support is all in place.

You’ll also get the opportunity to shape the future of the Service Transition team and the role of Service Transition Consultant through ownership continual improvement initiatives which align to Capital One’s Technical Transformation and UK Imperatives. You will work both independently and as part of a team to be an effective enabler of Capital One’s delivery initiatives.

What you’ll do:

• Work with key delivery and support stakeholders to identify all production readiness activities and ensure they are in place for go live (Support agreements, Service Catalogue, Change management etc). 
• Create awareness and ensure engagement between our outcome delivery teams and technical operations support teams.
• Manage, track and prioritise service requirements for new/changed services and manage them through to completion.
• Document service risks, working closely with business and service stakeholders to generate awareness and formulate action plans
• Manage and influence decisions for service acceptance and production readiness, providing advice and recommendations for go-no go decisions.
• Ensure that key support functions are aware, prepared and capable of supporting any new or amended deployed services.
• Contribute to the continual improvement of Service Transition processes and procedures and ensuring these are adhered to by all support project teams including third parties.
• Drive the maturation of the Service Transition process in response to our technical transformation roadmap.
• Act as Change Manager for assigned intents, providing final sign off for production deployment.

What we’re looking for

• You’ll have strong influencing and communication skills.
• Be great at building relationships with a variety of stakeholders and leverage these to achieve desired outcomes.
• A passion for service excellence and enthusiasm for continual improvement which you use to drive change.
• A Strong Service/Support Readiness track record in a Tech Service environment
• Be comfortable working through ambiguity to reach an agreed service based solution.
• A basic knowledge of modern application and infrastructure technologies and terminology, along with entry level understanding of the principles of AWS Cloud technologies.
• This role will require a degree of skill in context switching, and the application of stakeholder knowledge to problem solving
• An understanding and experience of implementing into a live IT infrastructure environment
• Experience of Agile Project Management methodology 
• ITIL Foundation V3 or V4 level accreditation or equivalent

Where and how you’ll work:
This is a permanent position based in our Nottingham office. 

 We have a hybrid working model which gives you flexibility to work from our offices and from home.

 We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.

What’s in it for you:

• Bring us all this - and you’ll be rewarded with a role contributing to the product roadmap for an organisation committed to transformation
• We’re continuing our journey into the public cloud and have problems of scale, security, availability and performance for you to help solve
• We love continuous learning and that’s why we give you 10% of your time to work on cutting edge innovative projects that shape the way we will work in the future
• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
• Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve.  We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates.

What you should know about how we recruit:

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
• OutFront – to provide LGBTQ+ support for all associates
• Mind Your Mind – signposting support and promoting positive mental wellbeing for all
• Women in Tech – promoting an inclusive environment in tech
• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact [email protected]  All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.