Full-Time

Service Transition Consultant

Confirmed live in the last 24 hours

Capital One

Capital One

10,001+ employees

Offers diverse financial products and services

Fintech
Financial Services

Mid

Company Historically Provides H1B Sponsorship

Nottingham, UK

Hybrid working model; based in Nottingham office 3 days a week (Tuesdays, Wednesdays, Thursdays).

Category
Operations Consulting
Consulting
Required Skills
Agile
AWS
Requirements
  • You’ll have strong influencing and communication skills.
  • Be great at building relationships with a variety of stakeholders and leverage these to achieve desired outcomes.
  • A passion for service excellence and enthusiasm for continual improvement which you use to drive change.
  • A Strong Service/Support Readiness track record in a Tech Service environment.
  • Be comfortable working through ambiguity to reach an agreed service based solution.
  • A basic knowledge of modern application and infrastructure technologies and terminology, along with entry level understanding of the principles of AWS Cloud technologies.
  • This role will require a degree of skill in context switching, and the application of stakeholder knowledge to problem solving.
  • An understanding and experience of implementing into a live IT infrastructure environment.
  • Experience of Agile Project Management methodology.
  • ITIL Foundation V3 or V4 level accreditation or equivalent.
Responsibilities
  • Work with key delivery and support stakeholders to identify all production readiness activities and ensure they are in place for go live (Support agreements, Service Catalogue, Change management etc).
  • Create awareness and ensure engagement between our outcome delivery teams and technical operations support teams.
  • Manage, track and prioritise service requirements for new/changed services and manage them through to completion.
  • Document service risks, working closely with business and service stakeholders to generate awareness and formulate action plans.
  • Manage and influence decisions for service acceptance and production readiness, providing advice and recommendations for go-no go decisions.
  • Ensure that key support functions are aware, prepared and capable of supporting any new or amended deployed services.
  • Contribute to the continual improvement of Service Transition processes and procedures and ensuring these are adhered to by all support project teams including third parties.
  • Drive the maturation of the Service Transition process in response to our technical transformation roadmap.
  • Act as Change Manager for assigned intents, providing final sign off for production deployment.

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

Company Stage

IPO

Total Funding

$15.9M

Headquarters

McLean, Virginia

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • Capital One's mobile app is a model for secure, user-friendly digital banking.
  • Data sharing with Worldpay enhances payment security and fraud prevention.
  • Partnerships with fintechs like Minna Technologies improve customer experience.

What critics are saying

  • Increased competition in subscription management tools may dilute Capital One's advantage.
  • Over-reliance on partnerships could expose Capital One to technological risks.
  • Departure of key personnel like Joe Rodriguez may affect risk management continuity.

What makes Capital One unique

  • Capital One offers user-friendly banking with no fees or minimums for checking accounts.
  • The company partners with Khan Academy to provide financial literacy education.
  • Capital One is the first major U.S. bank to offer subscription management tools.

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Benefits

Medical, Dental, & Vision coverage

Onsite Health Centers

Prescription saving with network of local pharmacies

Stock Purchase Plan

Education Assistance

401(k)

Flexible Spending Accounts

Life and Disability insurance

Generous paid time off + corporate & floating holidays

Registered dieticians on site, cooking classes and free virtual fitness classes

Employee Assistance Program