Management Services Officer (Facility Management and Field Support Coordinator)

DEADLINE FOR APPLICATIONS

12 November 2026-23:59-GMT+02:00 Central Africa Time (Juba)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

POSITION TITLE: Management Services Officer (Facility Management and Field Support Coordinator)

TYPE OF CONTRACT: International Regular Consultant Level 2 (CST-II)

UNIT/DIVISION: Management Services (Administration Unit)

DUTY STATION (City, Country): Juba, South Sudan

DURATION: 11 Months, renewable subject to performance and funding availability

OPERATION CONTEXT:

The World Food Programme (WFP) South Sudan has over 700 staff working in Juba and field offices Aweil, Bentiu, Bor, Kuajok, Malakal, Renk and Rumbek and operate in an extremely fragile security situation.

WFP South Sudan operation is one of WFP’s largest and most complex country operations, with a nationwide presence comprising the Country Office in Juba, multiple Field Offices, UNHAS operations (United Nations Humanitarian Air Service), Fleet Workshop, offices, guesthouses, warehouses and other operational facilities across the country. These locations support the delivery of food assistance, nutrition programmes, humanitarian logistics, emergency response, and resilience-building interventions in a challenging operating environment characterized by insecurity, displacement, climate-related shocks, and access constraints.

The purpose of this assignment is to ensure the effective delivery of administration services across Juba and field locations, providing timely and quality support in facilities and accommodation management. The role contributes to maintaining business continuity and enabling uninterrupted programme implementation and humanitarian assistance for the vulnerable populations WFP serves throughout South Sudan.

RESPONSIBILITIES (not all-inclusive, nor exhaustive):

Under the direct supervision of the Head of Management Services (Administration) and overall supervision of the Deputy Country Director for Support Services, the incumbent will perform the following duties:

Facilities Planning, Projects and Infrastructure

• Plan and budget for office and guesthouse establishments and upgrades in the Field offices in line with the Country Strategic Plan (CSP).
• Coordinate the development of  BOQs (Bill of Quantities) for planned office and guesthouse expansions and upgrades in line with the WFP minimum standards for such facilities
• Monitor and report on the progress of ongoing projects to the Head of Management Services ensuring minimal deviations and addressing pending challenges with relevant stakeholders.
• Develop plans and implement facility improvements in Field Offices and contribute to long term strategies of improvements of infrastructures, systems, and processes to ensure services provided support WFP work in an effective and efficient manner.
• Plan and conduct regular oversight missions to field offices and operational facilities to assess service quality, infrastructure condition, compliance, and emerging needs, and agree practical corrective action plans with Heads of Field Offices and relevant technical units.
• Coordinate preventive and corrective maintenance plans for offices, guesthouses, generators, water systems, electrical installations, sanitation facilities, perimeter lighting, and other critical infrastructure, ensuring timely servicing, availability of essential spares, and documented maintenance records.
• Support the establishment, expansion, relocation, consolidation, or transition of offices and accommodation facilities, including site assessments, service requirements, transition plans, inventories, handover arrangements, and restoration obligations under lease agreements.

Compliance, Safety and Risk Management

• Review and ensure premises compliance to established standards and safety (OSH) with necessary checklists recorded.
• Facilitate compliance of Management Services (e.g., WFP managed facilities, assets, and travel management, etc.) with the corporate Occupational Safety and Health Policy and contribute to the provision of recommendations to the management on improvements/changes.
• Coordinate location-specific emergency preparedness and business continuity arrangements for offices and guesthouses, including minimum requirements for fuel, water, generator capacity and spares, emergency supplies, accommodation readiness, and continuity of essential administrative services during access or supply disruptions.
• Maintain a consolidated facilities risk and readiness dashboard for Juba and field locations, with clear escalation thresholds, responsible owners, target dates, and follow-up on unresolved operational, safety, utility, accommodation, and infrastructure gaps.

Operational Coordination and Service Delivery

• Lead operational coordination with Security, Engineering, Logistics, Fleet, Procurement, ICT, Finance, and Programme teams to ensure field facilities and accommodation remain safe, functional, connected, and able to support emergency scale-up and changing operational footprints.
• Promote standardized and, where feasible, digital tools for service requests, inspection checklists, accommodation data, maintenance schedules, utility consumption, project tracking, and management reporting across the Country Office and field locations.

Data, Reporting and Sustainability

• Collate, compile and report statistical facilities operational data and all utility services and accommodation rent in all offices to facilitate analytics to inform better decision making and onward reporting to Management.
• Identify and implement practical environmental sustainability and cost-efficiency measures across facilities, including energy and water conservation, waste management, solar or other appropriate alternative-energy solutions, and responsible use of fuel and utilities.

Partnerships and Common Premises

• Builds and Maintains Sustainable Partnerships with WFP Stakeholders
• Identifying and promote opportunities for mutual areas of interest and benefit, aligning with the Business Operations Strategy (BOS) and Common premises Initiatives
• Take the lead to review and support Head of Field Offices (HOFOs) to provide solutions for arising challenges with other UN agencies and relevant stakeholders in shared common premises.

Agreements, Cost Recovery and Vendor Management

• Ensure compliance of all Memorandum of Understanding (MOUs)/Memorandum of Agreement (MOAs) and Lease agreements to WFP established templates and guidelines in liaison with HQ Facilities Team
• Coordinate with the Finance Unit to review cost-recovery arrangements with other UN agencies and ensure that related accounting complies with applicable International Public Sector Accounting Standards (IPSAS) and WFP procedures.
• Strengthen contract and vendor performance management for facilities-related services by defining service levels and performance indicators, verifying deliverables, documenting deficiencies, following up corrective actions, and supporting value-for-money decisions in remote and constrained markets.

Team Supervision and Capacity Building

• Provide technical guidance, administrative advice and training to junior Management Services staff in the Country Office (CO) and Field Offices (FOs), acting as a point of referral, and supervise staff assigned to the role.
• Develop and deliver targeted guidance, coaching, and contingency-readiness exercises for field administration personnel and designated backups so that critical facilities and accommodation functions can continue during staff rotation, absence, relocation, or emergency conditions.

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education: Advanced University degree (master’s or above) in Business management, Public Administration, Engineering, Project Management or other relevant field relating to office management, administration or infrastructure support, or First University degree with additional years of related work experience

Required Experience:

• A minimum of 10 years of progressively responsible professional experience in administration, facilities management and operations support within the UN system, an international organization, or a humanitarian or development organization is mandatory.
• Operational experience in a large-scale, complex, emergency, and/or conflict-affected environment comparable to South Sudan is required.
• Experience supporting emergency scale-up operations requiring rapid deployment of administration support, and organizing accommodation, office infrastructure, and service delivery mechanisms.
• Experience in managing administrative and facility services and staff across multiple field locations and planning, budgeting, and overseeing office compounds, guesthouses, staff accommodation, and operational facilities
• Experience in leading/ managing infrastructure improvement, renovation, construction, or rehabilitation projects.
• Experience in contract management and administration of service agreements, leases, Memoranda of Understanding (MOUs), and vendor contracts and performance.
• Experience supervising large multidisciplinary and geographically dispersed teams.

Desirable experience

• Experience negotiating service arrangements with UN agencies, NGOs, government counterparts, landlords, and service providers
• Experience managing capital projects and engineering-related interventions.
• Experience supporting environmental sustainability initiatives in facility management.

Knowledge & Skills:

• Strong knowledge of administrative services, facility management, infrastructure planning, accommodation management, lease administration, and office operations.
• Knowledge of administration best practices in large humanitarian operation
• Knowledge of budgeting and cost control
• Knowledge of Occupational Safety and Health (OSH) requirements.
• Ability to multitask, manage competing demands, think creatively, proactively, strategically and problem-solve with flexibility in a fast-paced operational environment.
• Ability to coordinate and drive progress on processes involving multiple stakeholders
• Strong communication and coordination skills across diverse cultural and operational environments
• Strong analytical skills and ability to use data for operational decision-making.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint and Outlook.

Languages: Fluency in written and spoken English is required

ADDITIONAL INFORMATION

· The position is based in Juba and includes oversight travels to WFP field offices and operational locations in South Sudan, subject to operational and security requirements.

·       The recruitment process may also be used to establish a roster for the same or lower grade level and for possible placement at different duty stations, subject to future operational needs.

·       Qualified female candidates are strongly encouraged to apply.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  [email protected]

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.

• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.

• If you experience technical issues while submitting your application, you may contact us at [email protected]. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.