Test Quality Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Team Overview:

Enterprise Independent Testing (EIT) is a sub-line of business within Global Risk Management (GRM). EIT is responsible for developing consistent and coherent analytical tools and tests for effective risk and capital measurement, management, and reporting across Bank of America. EIT partners with the Lines of Business and Enterprise function to ensure the capabilities it builds address both internal and regulatory requirements and are responsive to the changing nature of portfolios, economic conditions, and emerging risks. In executing its activities, EIT drives innovation, process improvement, and automation.

EIT is transforming the way testing is built and executed through digital transformation, automation, and cutting-edge artificial intelligence and natural language processing technologies. EIT carries a portfolio of 8,000+ tests and has a global footprint of testing professionals across the United States, Europe, Asia, and Latin America, as well as Global Business Services (GBS) associates.

Job Description:

Enterprise Independent Testing (EIT) has established itself as the enterprise utility for testing all end-to-end processes on behalf of the Second Line of Defense, Frontline Units (FLUs), and Control Functions (CFs), enabling more efficient and effective testing.

This job is responsible for performing comprehensive quality assurance reviews to identify risks, defects, and control issues within process and systems. Key responsibilities include ensuring testing activities meet internal standards and comply with applicable laws, rules, and regulations. Job expectations include evaluating the effectiveness of processes and controls, documenting findings, and providing recommendations for improvement.

Successful candidates will combine strong analytical and problem-solving skills with business acumen, process management experience, and the ability to translate data into meaningful risk and operational insights.

Responsibilities:

• Embodies EIT core skills: critical thinking, decisiveness, enterprise mindset, proactivity, project management, risk management, adaptability, collaboration, customer and client focus, effective written and verbal communication, and control rigor and discipline
• Partners effectively with process and data owners, risk managers, and various teams within EIT that provide operational, data sourcing, and technology infrastructure support.
• Conducts quality assurance reviews and testing to identify operational risks, defects, and areas of non-compliance
• Documents test results, defects, and risk findings in a clear, organized, and accurate manner
• Demonstrates understanding of regulatory updates, compliance standards, and quality assurance procedures

Required Education & Experience:

• Bachelor’s degree or above in fields including, but not limited to, Finance, Economics, Mathematics, Computer Science, Statistics, Process and Mechanical Engineering, Operations Research, Data Science, Accounting, or Business Administration, or equivalent work experience

Required Skills:

• Risk management and control assessment
• Control Rigor & Discipline: Ability to work in a highly controlled and audited environment
• Process Management: The ability to monitor ongoing process performance, address pain points, and remediate issues to reduce risk
• End-to-End Test Life Cycle: The ability to understand and effectively manage the end-to-end Test Life Cycle from test request to development, execution and dissemination of results
• Test Execution: The ability to execute tests by following test scripts and/or through use of automated processes
• Business Acumen and Domain Knowledge: Deep understanding of the product, the underlying business, and associated technical domains
• Problem-solving: Approaches challenges creatively and effectively, even under constraint
• Growth Mindset: Continuously explores new technologies, frameworks, and best practices to stay ahead of industry trends 
• Attention to Detail: Writing clean, maintainable code and proactively identifies and resolves issues

Preferred Skills:

• Experience supporting risk, audit, compliance, operations, or control functions within financial services

Shift:

1st shift (United States of America)

Hours Per Week: 

40