Marriott International

Manages and franchises hotels around the world

Operator – Loss Prevention

Security Guarding & PatrolConfirmed live in the last 24 hours

Full-timeMacaoNo salary listedIn-person

About the Job

Requirements

Ability to complete safety training and certifications.
Ability to maintain a clean and professional uniform and personal appearance.
Ability to welcome and acknowledge guests according to company standards, anticipate and address their service needs, and assist individuals with disabilities.
Ability to communicate clearly and professionally and prepare and review written documents accurately and completely.
Ability to maintain positive working relationships and support the team in reaching common goals.
Ability to comply with quality assurance expectations and standards.
Ability to stand, sit, or walk for extended periods or an entire work shift.
Ability to read and visually verify information in a variety of formats, including small print, and visually inspect tools, equipment, or machines for defects.
Ability to enter and locate work-related information using computers and/or point-of-sale systems.
Ability to move quickly as required to respond to work situations, including running, walking, or jogging.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces and over sloping, uneven, or slippery surfaces, as well as up and down stairs and service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Some locations may require additional licensing or registration.

Responsibilities

Patrol all areas of the property and assist guests with room access.
Monitor closed-circuit televisions, the perimeter alarm system, duress alarms, and the fire life safety system.
Lock property entrances when required and conduct daily physical hazard inspections.
Respond to accidents, contact emergency medical services, or administer first aid or cardiopulmonary resuscitation as required.
Assist guests and employees during emergency situations and notify appropriate individuals about accidents, attacks, or other incidents.
Defuse guest or employee disturbances and call for outside assistance if necessary.
Complete incident reports documenting security and loss-prevention incidents.
Handle interruptions and complaints and resolve safety-hazard situations.
Escort unwelcome persons from the property without interrupting orderly operations.
Report to vehicle-accident or theft scenes and call for assistance using proper code responses.
Complete a loss-prevention shift summary or daily activity report.
Maintain confidentiality of security, loss-prevention, and property reports and documents, releasing information only to authorized individuals.
Conduct investigations, gather evidence, and interview relevant parties.
Follow company policies and procedures and report accidents, injuries, and unsafe work conditions to a manager.
Maintain confidentiality of proprietary information and protect company assets.
Thank guests with genuine appreciation.
Perform other reasonable job duties as requested by supervisors.

Desired Qualifications

High school diploma or GED equivalent.
No related work experience.
No supervisory experience.

HOTEL SUMMARY

W Macau - Studio City is part of an integrated resort of Studio City and situated on Cotai Strip, the complex includes a variety of leisure elements such as an outdoor and a newly built indoor waterpark, theatre and more. Our Studio City hotel in Macau features 557 stylish guest rooms, each offering charming city views or the bustling Cotai view. The interior design of rooms and suites in our hotel on the Cotai Strip is inspired by the 1950s films shot in Macau, in which the city was first really shown on the world stage, all aspects and devices of Hollywood and cinema - be it costuming, cameras, theatres, stages, props, etc - to explore, reveal, and interpret the culture of Macau in an exciting contemporary context.

POSITION SUMMARY

Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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