Director Diagnostic Imaging Support Services

Primary City/State:

Phoenix, Arizona

Department Name:

AZ Radiology Sales/Svcs-Bio-Me

Work Shift:

Day

Job Category:

Clinical Support

Banner Health believes leadership matters.  We look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health.

The Director of Diagnostic Imaging Support Services provides strategic and operational leadership for Banner Health’s medical imaging equipment service operations across Arizona and the Western Region. This role oversees Technology Management (TM) and ENTECH services, including equipment planning and assessment, project management, on-site technology management, regulatory oversight, and support of imaging clinical technology. The Director leads operational strategy, evaluates financial and operational performance, identifies cost-reduction opportunities, and drives initiatives that improve service delivery, equipment reliability, and operational efficiency.

In this role, you will support high-performing teams while partnering with hospital administration, clinical leaders, corporate leadership, vendors, and cross-functional departments to deliver reliable, cost-effective technology services that directly support patient care.

The position requires residency in Arizona, approximately 30–40% local travel, 5–10% overnight travel, and availability to provide leadership support outside traditional business hours.

Your pay and benefits are important components of your journey at Banner Health. This opportunity is also eligible for our Management Incentive Program, as part of your Total Rewards package. Banner Health offers a variety of benefits to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package.Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY
This position has overall accountability for providing leadership, direction, and administration of Technology Management (TM)/ENTECH medical imaging equipment service operations and imaging regulatory oversight for all Banner facilities including medical centers, BMG facilities, surgi-centers, and outside (ENTECH customers) in which Banner does business. Medical imaging equipment services drive both system and regional initiatives. Ensures a working environment supportive of medical imaging asset services and support in a reliable and cost effective manner. This position is responsible for developing and maintaining a resource strategy for medical imaging equipment service that is responsive to the continuous changes in the organization and corporate structure. Also provides leadership and support of outside (ENTECH) customers and shared resources teams that support Banner Health

CORE FUNCTIONS
1. Provides leadership, management and guidance to medical imaging equipment services team. Ensures compliance with strategic vision, and priorities while seeking opportunities for efficiency. Identifies high-value talent within team to develop succession planning and manage talent acquisition, assignments, and performance. Demonstrates leadership qualities that foster a collaborative environment for continuous improvement and development as well as continually supporting and exhibiting company core values and service standards. Establishes and maintains a culture of customer responsiveness throughout the team.

2. Meets regularly with stakeholders including hospital administration, corporate leadership, and areal clinical leadership to understand current and future needs, pulse satisfaction, and develops actions plans to meet medical imaging equipment service requirements, delivering the highest customer service and results.

3. Provides leadership for medical imaging equipment service team in developing annual business plans, operating and capital budgets, managing cost and variances to ensure financial targets are met or exceeded. Monitors performance goals, develops management plan to meet or exceed metrics, and creates improvement plan, when applicable.

4. Implements process improvements focused on service support, preventive and predictive maintenance programs, efficiency and cost while maintaining supportive environments for regional teams.

5. Provides leadership in collaboration with regulatory management, emergency management and environmental health and safety teams in developing compliance programs to meet CMS, TJC and all AzRRA licensing and regulatory standards.

6. Assures collaborative support to ENTECH, Development and Construction, Tech Management Project Team, Supply Chain and other system teams to deliver cost effective service excellence.

7. Provides direct marketing and sales support to Technology Management internal and external customers.

8. This position has administrative leadership responsibility for the daily operation of all medical imaging equipment services for Banner Health and ENTECH. It is also responsible for coordinating services with other administrators, internal legal counsel, executives, and other staff. This position has constant contact with staff members, with senior corporate leaders, and with contract services. Customers of this position are both internal and external, including leadership, staff, regulatory agencies, and the community.

MINIMUM QUALIFICATIONS

Expert-level working knowledge of principles, practices, and operations in assigned area of responsibility as normally obtained through the completion of a Bachelor’s Degree in a relevant field.

A minimum of ten years of progressively responsible medical imaging equipment service experience in designated facility, business entity or area, including a minimum of five years management level experience within a major health care organization, health system setting, or large multi-operational corporate environment in complex industries similar to healthcare. Proven track record of driving successful performance outcomes and accomplishing organizational goals. Experience anticipating and responding to the needs of internal and external customers. Experience managing a budget. Strong financial and business acumen. Knowledge of budgeting and forecasting methodologies. Able to analyze and interpret data. Skilled in building partnerships with management, staff, and stakeholders to achieve department goals and objectives; managing problems and situations where uncertainty is inherent; developing strong, enduring, and trusting relationships; fostering the development of cohesive teams; persuading others to adopt a particular stance on an issue; developing and evaluating best practices and emerging trends for organizational applicability and appropriateness; constructing new and innovative solutions for complex and varying problems and situations while considering the larger perspective or context; mentoring and coaching staff by providing open and honest feedback to enhance performance; developing and implementing strategic goals and initiatives that support organizational success; effectively allocating available resources; utilizing data and information to make informed and appropriate decisions; negotiating win-win scenarios with internal customers and/or outside vendors/partners; developing collaborative relationships with internal and/or external strategic partners and/or other applicable parties. Excellent human relations, organizational and communication skills are essential. Leadership style and characteristics necessary to effectively perform in this role include: strong work ethic; results-oriented; persuasive; motivational; able to make rational decisions in difficult situations; inspirational; honorable; confident; systems-thinker; innovative; life-long learner; courageous; high-energy; integrity; collaborator; ability to work with teams; good listening; nonvolatile; values multiple disciplines; and passionate about continuously improving and providing high quality care and service excellence to patients, families, employees and physicians.

PREFERRED QUALIFICATIONS

Certification by the Association for the Advancement of Medical Instrumentation (AAMI) is preferred. Prior supervisory or lead experience. Must possess a valid driver’s license and be eligible for coverage under the company auto insurance policy. Must be proficient at reading and analyzing schematic diagrams, including analog and digital circuits and possess a working knowledge of electrical and electronic fundamentals, including DC and AC circuits, semiconductor theory, digital circuit theory and microprocessor theory. Must also be proficient in Windows PC and network operating systems, PC repair, and have fundamental knowledge in Local Area Network configuration and troubleshooting. Must be knowledgeable in JCAHO standards for the Environment of Care.

Additional related education and/or experience preferred.

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