Full-Time
Collection Analyst
Updated on 4/20/2024
Cloud communications and VoIP technology provider
Data & Analytics
Mid
Basingstoke, UK
Requirements
- Experience within a similar industry, such as Telecommunications, Financial Services, SaaS, or Utilities industry.
- Possess strong knowledge of Collections and Bankruptcy practices and procedures.
- Minimum 3-4 years of operations experience.
Responsibilities
- Handle all incoming bankruptcy notices and takes appropriate action as defined in the bankruptcy process flow document.
- Respond to internal inquiries from customer care or ERT and handle escalated disputes.
- Prepare reports relating to Payment processing operation and facilitate transfer of files from and to Outside Collection Agency (OCA).
- Maintain liaison with collection agencies on a daily basis and is responsible for daily adjustments tracking and reporting and handles updates to customer accounts of payments received thru OCA.
- Ensure timely daily payment transaction processing while maintaining logs of activity.
- Excel proficiency for efficient data manipulation and analysis, contributing to process enhancements.
- Proactively solving customer issues through support tickets.
- Apply logical thinking to solve customer issues and propose effective operational solutions.
Vonage provides a flexible cloud communications platform offering unified communications, contact centers, and programmable APIs for messaging, voice, and video, all powered by VoIP technology, enabling seamless employee communication and collaboration.
Company Stage
M&A
Total Funding
$1.1B
Headquarters
Holmdel, New Jersey
Founded
2001
Growth & Insights
Headcount