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Johnson & Johnson

Makes prescription drugs and medical devices

Clinical Account Specialist - Electrophysiology

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeToronto, ON, Canada$74k - $117.3k

About the Job

Requirements

  • A university degree in Health Sciences, Biomedical Engineering, Engineering, Business, or a related discipline, or a Cardiology Technologist diploma is required.
  • Clinical, technical, research, or medical device experience in a patient-care, hospital, or related healthcare environment is preferred.
  • A strong interest in cardiac electrophysiology and willingness to develop advanced knowledge of arrhythmias, mapping, and ablation technologies are required.
  • The ability to work effectively with physicians, nurses, and technologists while maintaining focus throughout live cardiac procedures is required.
  • Strong technical aptitude and demonstrated problem-solving and troubleshooting skills are required.
  • The ability to learn complex clinical and technical concepts and communicate them effectively to customers is required.
  • Strong organizational skills and the ability to manage multiple priorities in a dynamic clinical environment are required.
  • The ability to work independently and collaborate effectively as part of a field-based and cross-functional team is required.
  • English proficiency is required for frequent communication with English-speaking customers, healthcare professionals, and internal stakeholders.
  • Previous experience in cardiac electrophysiology, cardiology, cardiac rhythm management, or another relevant clinical specialty is preferred.
  • Experience in an electrophysiology laboratory, catheterization laboratory, operating room, or procedural healthcare environment is preferred.
  • Familiarity with cardiac anatomy, electrophysiology, three-dimensional cardiac mapping, or catheter-based procedures is preferred.
  • Medical device or healthcare technology experience is preferred.
  • Experience educating or training healthcare professionals is preferred.
  • Relevant professional certification, such as IBHRE certification where applicable, is preferred.
  • Experience supporting or learning new medical technologies in a clinical environment is preferred.
  • Willingness and ability to travel at least 60% of the time within the assigned territory and up to 40% outside it, including overnight travel, are required.
  • A valid driver's licence and safe driving record are required where operation of a company-issued vehicle is necessary.
  • The ability to meet physical requirements, including wearing appropriate protective equipment and lifting up to 40 pounds, is required.

Responsibilities

  • Provide clinical and technical support to physicians and healthcare professionals on the safe and effective use of the CARTO 3 System during electrophysiology procedures.
  • Provide procedural support and develop expertise across the Electrophysiology product portfolio, including three-dimensional cardiac mapping, diagnostic and ablation catheters, intracardiac echocardiography catheters, and radiofrequency and pulsed field ablation technologies.
  • Support physicians and electrophysiology laboratory staff during live cardiac procedures with focused clinical and technical assistance.
  • Develop understanding of cardiac anatomy, arrhythmia mechanisms, electrophysiology workflows, mapping strategies, and ablation techniques.
  • Troubleshoot clinical, technical, and equipment-related issues to support efficient procedures and a positive customer experience.
  • Maintain clinical and technical knowledge through ongoing education, training, and field experience.
  • Develop trusted relationships with electrophysiologists, nurses, technologists, and other healthcare professionals within assigned accounts.
  • Serve as a key clinical contact for customers regarding Electrophysiology technologies and procedural support.
  • Provide customer education, product training, clinical in-services, and technical presentations for new and existing customers.
  • Support customers in developing proficiency and confidence with electrophysiology products and technologies.
  • Assist with equipment troubleshooting, inventory-related activities, and other clinical account needs as appropriate.
  • Understand assigned accounts' clinical and operational needs and collaborate with customers to provide appropriate support.
  • Support introduction and adoption of new Electrophysiology products and technologies within assigned accounts.
  • Participate in customer training, clinical education, and hands-on procedural support for new technology introductions.
  • Develop proficiency in new products and technologies through internal training and field-based learning.
  • Collect physician and customer feedback and communicate insights to appropriate internal partners.
  • Collaborate with clinical, commercial, and education teams to support implementation of new technologies and workflows.
  • Work with the Product Specialist and other field-team members to support assigned hospital accounts and territory objectives.
  • Develop understanding of account priorities, customer needs, and opportunities for appropriate technology adoption.
  • Support account relationships professionally while focusing on clinical excellence and patient care.
  • Identify clinical opportunities and communicate customer needs and insights to Product Specialists and field leadership.
  • Collaborate with Sales, Marketing, Professional Education, Commercial Education, and other cross-functional partners as required.
  • Represent Electrophysiology professionally with healthcare customers and at relevant educational programs and industry events.

About the Company

Johnson & Johnson

Makes prescription drugs and medical devices

Johnson & Johnson develops prescription medicines and makes medical devices for hospitals, and unlike most big drugmakers, it runs both businesses under one roof. In 2015, its Darzalex became the first antibody drug approved for multiple myeloma, a blood cancer. Its medicines treat cancer, immune diseases such as psoriasis, and mental illnesses such as depression, and patented drugs bring in most of its sales. Its MedTech unit makes heart pumps, catheters that treat irregular heartbeats, surgical sutures, and Acuvue contact lenses. It was founded in 1886 to make sterile surgical dressings, is based in New Brunswick, New Jersey, and spun off its consumer brands, such as Tylenol and Band-Aid, as Kenvue in 2023.

Company size
10,001+
Company stage
IPO
Headquarters
New Brunswick, NJ
Founded
1886

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