Stefanini

Global tech consulting with AI-first

Deskside Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeWhitehall, MI, USANo salary listed

About the Job

Requirements

At least 2 years of experience providing deskside support.
Proficient troubleshooting skills covering hardware, software, printing, networking, file shares, and other break/fix issues.
Experience supporting barcode printers and scanners, mainly HP and Sharp.
Ability to resolve Windows XP and Windows 7 operating system issues and errors.
Basic network troubleshooting skills and knowledge, mainly Cisco.
Proficiency with the latest Microsoft Office applications.
Understanding of Symantec Virus Scan software.
Experience with Remedy is preferred.
Experience supporting customer infrastructure, including wiring and connectivity.
Proficiency with Microsoft Active Directory.
Knowledge of Sarbanes-Oxley policies and processes.
Ability to maintain and comply with activities driven by a central compliance group.
Experience with computer asset tracking and lease management.
Experience creating user IDs.
Ability to communicate technical information to non-technical audiences.
Strong customer service skills.
Good organizational skills.
Ability to assess technical issues, determine next steps, and know when to escalate for assistance.
A technical degree or equivalent experience.
Ability to multitask.
Ability to work collaboratively and share and receive ideas.
Experience supporting and administering telephones, including PBX and/or voice over internet protocol systems.
Ability to walk, bend, and perform labor-related duties involving the connection of computer equipment.
Ability to lift up to 25 pounds when moving electronic equipment; lifts over 25 pounds require two or more employees.

Responsibilities

Provide deskside technical support.
Troubleshoot hardware, software, printing, networking, file shares, and other break/fix issues.
Support barcode printers and scanners.
Resolve Windows XP and Windows 7 operating system issues and errors.
Perform basic Cisco network troubleshooting.
Support customer infrastructure, including wiring and connectivity.
Maintain computer asset tracking and lease management.
Create user IDs.
Maintain compliance activities driven by the central compliance group.
Support and administer telephone systems, including PBX and/or voice over internet protocol systems.
Perform on-call work, site visits, and overtime as needed.
Connect computer equipment and perform related physical duties.

Desired Qualifications

Experience with Remedy software.
Working knowledge of Cisco devices and networking.

Job Description

2+ years of experience providing desk side support.
Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, file shares, etc.
Printer support can include barcode printers, various types of scanners (mainly HP and Sharp).
Ability to resolve Windows XP and Windows7 Operating System Issues and Errors
Basic Network troubleshooting skills and knowledge (mainly Cisco)
Proficient in the latest Microsoft Office Applications
Understanding of Symantec Virus Scan software
Remedy (Software experience (preferred)
Customer infrastructure support (wiring and connectivity)
Proficient in Microsoft Active Directory
Sarbanes Oxley Policies and Processes
Maintain and abide with compliance activities (these activities are driven from a central compliance group).
Experience with Computer asset tracking and lease management
Experience with user ID creation
Ability to communicate technical information to non-technical audiences
Strong sense of customer service
Good organizational skills
Excellent Verbal and Written Communication Skills
Ability to sift through technical issues and know what to do next and/or when to escalate for help
Technical degree or equivalent experience
Ability to multi-task
Team-oriented / team player / ability to share ideas as well as listen to ideas
Working knowledge of Cisco devices/networking is preferred
Some experience with support and administration of telephones (PBX system and/or VoIP system).
Ability to walk and bend and perform labor-related duties of connecting computer equipment
Ability lift up to 25 lbs. when moving electronic equipment (all lifts over 25 lbs. require two or more employees to perform the task

Qualifications

Open to on call, site visit and overtime.

Additional Information

About the Company

Stefanini

Global tech consulting with AI-first

Stefanini is a global technology and business consulting firm that helps organizations with digital transformation. It provides services across seven specialized units—Consulting (Technology and Business Agility), Analytics & AI, Banking & Payments, Cybersecurity, Manufacturing 4.0, and Digital Marketing—to deliver end-to-end solutions. The company works by combining advisory work, implementation, analytics, AI, and security across projects, using an integrated, end-to-end approach to drive measurable results for clients. Stefanini differentiates itself through its large international footprint (present in 41 countries with over 38,000 employees) and its status as the most internationalized tech company in Brazil. It emphasizes co-creating solutions with clients and applying AI-first methods to transform businesses. Its goal is to help clients achieve real, lasting digital transformation and build a better future through practical, collaborative technology work.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Jaguariúna, Brazil
Founded: 1987

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