Transcon Supervisor

Job Description

Tasks and Duties 

This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee as noted in the Transcon Operational Performance Standards. Click on the link to the performance standards to view more details for each task.   

• Review and support with day-to-day quotations 

• Allocate workloads within team to ensure smooth operations during peak activity or staff absence 

• Monitor workboards to ensure internal KPI’s are met e.g. timely data entry 

• Build and maintain strong relationships with customers, service providers and the Expeditors network. 

• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM 

• Monitor invoicing and BNP report where needed 

• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations  

• Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team 

• Be continuously open and positive to implementing new system changes and enhancements with the team 

• Oversee and ensure compliance with Expeditors Operational Process Standards 

• Assist the Manager with EPE’s on the department in line with the 3+1 Initiative.   

• Assist the Manager with key staff with goal setting and monitoring development.  

• Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.  

• Support the manager and or sales department where needed.  

• Other tasks/duties as deemed appropriate by your management team. 

Physical Demands 

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.   

• Write with pencil/pen/marker    

• Functions performed primarily while seated at desk  

Qualifications

• 4 years of industry specific knowledge 

• Inventory management and accounting knowledge 

• Self-reflecting and open to feedback 

• Proven leadership attitude and background 

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. 

• Good computer skills (e.g., MS Excel, MS Word) 

• High School Degree or equivalent required 

• Passed background check 

• Must be 18 years of age or older 

• Must be legally authorized to work in the United States 

• Must not require future sponsorship for employment Visa 

• Must have the ability to work overtime in support of department needs 

• Fluent in English, both written and verbal 

• Ability to multi-task and prioritize throughout the workday while remaining focused and organized 

• Demonstrated ability to be pro-active in thought and action 

• Strong organization skills 

• Analytical with strong attention to detail 

• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results 

• Ability to work independently and in a collaborative team environment 

• Willing to pitch in and help on last minute projects or assist team members 

• Excellent written, verbal, and interpersonal communication skills. 

• Comfortable with numbers and basic mathematical skills 

• Has a demonstrated strong work ethic, and reliability 

• Comfortable working in a professional business environment 

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus