Highgate

Hospitality and travel-focused venture capital

Hotel Manager

Food Service & HospitalityUpdated on Nov 10

Full-timeNew York, NY, USAIn-person

About the Job

Requirements

At least 6 years of progressive experience in a hotel or related field.
A Bachelor's degree is preferred.
Must communicate effectively, verbally and in writing, with employees and guests at all levels.
Must listen to, understand, and clarify concerns raised by employees and guests.
Must multitask and prioritize departmental functions to meet deadlines.
Must attend required hotel meetings and trainings and participate in Manager on Duty coverage as required.
Must maintain regular attendance according to the hotel schedule and standards.
Must maintain high standards of personal appearance and grooming.
Must comply with hotel standards and regulations to support safe and efficient operations.
Must identify productivity issues and assist in implementing solutions.
Must anticipate, prevent, identify, and solve problems effectively.
Must understand and evaluate complex information and data from various sources to meet objectives.
Must maintain confidentiality of information.
Must be able to perform light work, exerting up to 20 pounds occasionally and/or up to 10 pounds frequently or constantly.
Must comply with hotel policies and procedures.

Responsibilities

Participate in hotel sales efforts by calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting on-site contacts daily, weekly, and monthly.
Tour operating departments daily to ensure smooth operations and appropriate staffing, making adjustments through department heads as needed.
Conduct weekly staff meetings, including training sessions and reviews of previous and future sales and operations efforts.
Hold weekly one-on-one meetings with operational department heads to review training, financials, goals, and operational performance.
Attend operational lineups at least weekly for Housekeeping, Front Desk, Engineering, and Food and Beverage.
Meet financial review deadlines and complete corporate-directed programs on time.
Hold monthly financial reviews with department managers, Managers on Duty, and available supervisors.
Ensure department heads maintain budgeted productivity levels and hotel-standard checkbook accounting procedures.
Develop managers for future advancement through competency training and corporate-sponsored training programs.
Participate in scheduled Manager on Duty coverage.
Maintain, develop, and monitor the effectiveness of the Lobby Ambassador program.
Maintain direct contact with management trainees and monitor their development.
Enforce hotel policies and procedures and train new managers to ensure compliance.
Oversee and assist with the hotel's budget process as required.
Oversee and assist with the hotel's monthly forecasting process as required.
Ensure service-standards training occurs in each department using the hotel's effective-training steps.
Ensure department heads follow payroll procedures and manage overtime and meal-break penalties according to standard operating procedures.
Ensure operational departments, vendors, and partners follow Payment Card Industry compliance protocols.
Support a positive, team-oriented environment focused on guests through employee development and motivation.
Inspect rooms at least weekly with the Housekeeping Manager, Property Engineer, and General Manager.
Ensure invoices are processed daily using the accounts payable process.
Ensure required financial-document information reaches the Corporate Office monthly in accordance with the accounting calendar.
Ensure cleanliness and maintenance of the physical property through inspections and preventive-maintenance programs with department managers.
Ensure employees provide attentive, friendly, courteous, and efficient service to guests, management, and colleagues.
Forecast the hotel's monthly financial position by estimating revenues and line-item expenses, analyzing prior and projected data, and preparing an accurate reforecast.
Prepare and conduct operational management interviews and follow hiring procedures; ensure managers follow standards for interviewing and hiring departmental staff.
Interview every prospective final candidate for vacant operational management positions before an offer is extended.
Conduct department-manager performance appraisals and ensure managers follow standards for staff appraisals.
Motivate, coach, counsel, and discipline management personnel, and ensure managers follow standards for counseling and disciplinary procedures.
Perform other duties requested by the Vice President of Operations, Regional Director of Operations, or General Manager.
Ensure employees receive fair and equitable treatment under hotel procedures.
Meet clients and prospective clients at the property, including during property tours, to support sales efforts.
Be present in public areas during peak times to greet guests and offer assistance.
Ensure hotel-safe handling procedures, security measures, and monthly safe audits are followed.
Ensure monthly credit meetings are held and actively support hotel credit and collection policies.
Complete required corporate training modules and obtain certification to train others as required.
Ensure all scheduled meetings take place on the property.

Compensation Type

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Overview

The Hotel Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees training and engagement, while maintaining the integrity of the hotel.

Responsibilities

Participate in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
Tour the operating departments, daily, ensuring the smooth operation and staffing in all areas making adjustments as needed via department heads.
Conduct weekly staff meetings, including weekly training sessions and review of previous and future sales and operations efforts.
Conduct weekly one-on-one meetings with all operational department heads to ensure proper training, review of financials, goals and operational performance.
Attend operational line ups at least once a week (Housekeeping, Front Desk, Engineering, F&B)
Meet all financial review dates and corporate directed programs in a timely fashion.
Hold a monthly financial review with all department managers, M.OI.D.s and available supervisors.
Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
Develop managers for future advancement through competency training and corporate sponsored training programs.
Participate in required M.O.D. coverage as scheduled.
Maintain, develop and monitor the effectiveness of the Lobby Ambassador program.
Maintain direct contact with and monitor the development of management trainees.
Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
Oversee and assist in the Highgate Hotel’s budget process as required.
Oversee and assist in the Highgate Hotel’s monthly forecast process as required
Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards.
Ensure that all department heads follow the payroll procedure, managing Overtime and meal break penalties according to Highgate SOP.
Ensure that all operational departments as well as our vendors and partners follow the PCI compliance protocol.
Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer and General Manager.
Ensure complete processing of invoices daily by using the A/P process.
Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.
On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast.
Prepare and conduct all operational management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
Interview all prospective final candidates for any vacant operational management position within the hotel prior to any offer being extended.
Perform all department manager performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff.
Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps.
Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager.
Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
Be in the public areas during peak times, greeting guests and offering assistance as needed.
Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
Complete required corporate training modules, and become certified to train those as required.
Ensure that all scheduled meetings take place on the property.

Qualifications

At least 6 years progressive experience in a hotel or a related field
Bachelor's Degree preferred.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Perform other duties as requested by management.

Benefits

Highgate offers the following benefits package for this position:

Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

Please click here for additional benefit details for the states of Washington, Colorado, and California.

Posting Date

This job opening was posted on 9/16/26 and will remain open for at least 75 days.

Compensation: 160000 to 180000 (USD)

About the Company

Highgate

Hospitality and travel-focused venture capital

HTV is the venture capital arm of Highgate, funding early-stage and growth-stage technology companies that serve the hospitality and travel industries, with a focus on Seed and Series A rounds in North America and Europe. It backs startups in areas like revenue management, B2B marketplaces, business intelligence, alternative accommodations, and restaurant tech, providing capital and strategic support to help them scale. HTV stands out by combining hospitality domain expertise with venture funding, leveraging Highgate’s asset base of over 500 owned or managed hotels, 84,000+ rooms, and more than $20 billion in assets under management to accelerate portfolio growth. Its goal is to grow tech-enabled hospitality and travel ecosystems by aligning portfolio company success with Highgate’s network, resources, and strategic interests.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: New York City, New York
Founded: Not listed

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