Outreach Coordinator

Phelps Health is a 2000-employee-strong hospital and healthcare system serving the heart of small-town Missouri.

No matter where you start with us, we’re committed to taking our team to the top. If you’re ready for the challenge of providing life-saving care or supporting those who do, read on to find your fit in the Phelps Health family.

General Summary

• The Laboratory Outreach Coordinator manages the operation of the Outreach program of the laboratory, to include initial contacts, development and maintenance of clinical laboratory testing services provided to physician offices, long term facilities and other testing facilities.

Essential Duties and Responsibilities

• Provides customer support with courtesy combining best interests of the client with the available resources of the hospital while serving as a resource and consultant to Phelps Health owned clinics to assist in compliance with CLIA and accrediting agencies. Acts as a liaison between staff, physicians, and clients through individual or group communication methods, serving as both a resource and team member.
• Reviews patient orders to assure medical necessity and compliance with Medicare regulations. Proficient in the outpatient registration process. Works closely with the Financial/Registration team with maintaining and developing lab procedures.
• Communicates all procedural changes and posts for laboratory assistant staff to review and initial through messages, memos, and periodic staff meetings.
• Strives to attain excellent patient satisfaction scores as well as actively participate in attaining department productivity goals, and assists with training of new staff to also prioritize these goals. Actively participates in efforts to improve patient satisfaction, patient and employee safety, while striving to improve productivity.
• Sets challenging and productive goals for all laboratory assistant staff, keeps team accountable for actions, provides leadership and motivation, provides resources and support, uses checkpoints and data to track progress, sets up systems and processes to measure results.
• Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.
• Performs specimen collection including venous and capillary punctures on adults, children and newborns.
• Ensures all procedures, policies and training performed under area meet requirements established by accrediting agencies and CLIA, notifying director promptly of areas of concern.
• Negotiates new and ongoing laboratory contracts with residential facilities.
• Acts as an effective laboratory liaison with staff at residential facilities, clinics, reference laboratory couriers and representatives, and other departments.

Education

• Bachelor of Science degree in a science field or business preferred.

Work Experience

• One to three years’ experience in any area of clinical laboratory science plus at least one year in a supervisory position where teaching responsibilities and test cost accounting was required. Experience in sales or customer services preferred.

Certification/License

• Current Missouri chauffeurs license (Class E) license.

Mental/Physical Requirements

• Close mental and visual attention required for sustained periods of time. Frequently works under stressful conditions due to time constraints and critical condition of some outpatients. Must be able to transport self to various physicians’ offices and long term care facilities. Must be able to transport and carry light loads (up to 20 lbs.). Must be able to transport and install computer equipment (modems, printers, etc.) as needed.

Working Conditions

• Up to 30% of time spent traveling to clients’ business/office located within a 50-mile radius. Remaining time spent in air-conditioned environment with moderate noise and distractions. Constant exposure to infectious materials. May be required to work evenings and weekends.

At Phelps Health, we think we have a better team, benefits, and opportunities for growth than anyone else around, and we invite you to see for yourself! Apply now to join us on our mission in health care.