Davies North America

Global insurance professional services and tech

Technical Assurance Lead - Military Deafness

Legal Counsel & Legal SupportUpdated on Nov 13

Full-timeBirmingham, UKNo salary listedHybrid

About the Job

Requirements

Familiarity with client guidelines and required service level agreements.
Ensure compliance with client service level agreements.
Identify incorrect actions taken on files.
Perform trend analysis and write reports.
Review documents and assess evidence in Military Deafness noise-induced hearing loss claims.
Identify and assess strategy in Military Deafness claims and the required investigative actions.
Reserve noise-induced hearing loss claims, including Ogden calculations.
Understand noise-induced hearing loss claims; specific experience with Military Deafness claims is not essential.
Have experience running a noise-induced hearing loss caseload.
Communicate clearly and effectively, and write reports.
Work under pressure and to target, self-organize and self-prioritize, maintain concentration and attention to detail, remain calm under pressure, and remain fair and objective.
Have a good level of information technology skills.
Provide constructive feedback and communicate effectively and sensitively.
Be a sole British national or a dual national with British nationality, have no restrictions on working in the UK, and hold British citizenship.

Responsibilities

Undertake technical audits within the unit to assess file-handling performance against internal technical standards.
Identify recommended actions for the current file-handling team and provide constructive feedback to develop its technical skills.
Assist with bespoke file audits when requested by unit Technical Directors or Business Unit Directors.
Provide feedback arising from client contractual service-level-agreement audits undertaken by others.
Identify and assess financial leakage and other business risks.
Communicate clear, constructive audit feedback and recommendations for remedial action orally and in written reports.
Prepare timely oral and written reports for the Technical Director or Operations Director on audit findings for individuals, teams, and unit performance, with recommendations and action plans to improve team technical ability or address required remedial action.
Contribute to the continual development and improvement of Legacy’s technical performance by identifying common trends in audit findings, recommending and contributing to training and upskilling, mentoring individuals or teams, and identifying quality issues and providing technical input into incident reporting.

The purpose of the Technical Assurance Lead is to support the delivery of technical excellence in Legacy by undertaking technical audit, providing constructive feedback and mentoring to the file handling teams, identifying trends and training needs and supporting the technical development of our Legacy Lawyers.

The auditor will do that by undertaking audits within the unit in order to:

Assess file handling performance against, and in line with, internal technical standards.
Identifying recommended actions for the current file handling team and delivering constructive feedback to the teams to develop their technical skills.
Assist in bespoke file audits upon request of the unit Technical Directors and/or Business Unit Directors
Giving feeding arising from client contractual Service Level Agreement (SLA) audits (undertaken by others)
Identify and assess areas of financial leakage or other risks for the business
Identify and communicate (orally and in written report format) clear and constructive feedback and recommendations for remedial actions arising from your audit
Prepare timely (oral and written) reports to Technical Director/Operations Director on the audit findings of individual, teams and unit performance along with recommendations within a clear and appropriate action plan to enhance the technical ability of the team and/or remedial action required
Contribute to the continual development and improvement of Legacy’s technical performance levels by
- Identifying common trends within audit findings
- Recommending and where appropriate contributing to training and upskilling of individuals
- Providing constructive feedback and mentoring to individuals or teams
- Identifying quality issues and providing technical input into the incident reporting process

Generic

Familiarity with client guidelines and required service level agreements
To ensure compliance with client SLA’s
Attention to detail
Identification of incorrect actions taken on files
Trend analysis
Writing reports

Technical

Reviewing documents and assessment of evidence in Military Deafness NIHL Claims
Identification and assessment of strategy in Military Deafness Claims
Identification and assessment of required investigative actions
Reserving of NIHL Claims – to include Ogden

Has an understanding of NIHL Claims (Military deafness claims specifically is not essential)
Has experience of running a NIHL caseload
Clear and effective communicator
Ability to write reports
Ability to work under pressure and to target
Ability to self-organise and self-prioritise
Ability to maintain concentration and pay attention to detail
Ability to remain calm under pressure
Ability to remain fair and objective at all times
Good level of IT skills

In order to support the delivery of technical excellence in Legacy, the ability to provide constructive feedback and engage in effective communication with sensitivity is absolutely key. Excellent soft skills are required to ensure the teams see the process as a development opportunity.

Due to the nature of this position, this role requires candidates to be a sole British National or dual national with one part being British, with no restrictions on working in the UK. Due to the national security requirements of this position, candidates must hold British Citizenship to be eligible to apply.

About the Company

Davies North America

Global insurance professional services and tech

Davies North America is a global professional services and technology company that began in the UK as an insurance claims manager. It now provides technology, consulting, and legal solutions to clients in regulated industries, including insurance, through managed services, outsourcing, and advisory offerings. The company grows by acquiring other businesses to expand its geographic reach and service capabilities. Its goal is to become a global leader in professional services and technology for regulated industries, particularly in markets like the US, Canada, and Bermuda.

Company size: 5,001-10,000
Company stage: Debt Financing
Total funding: $363M
Headquarters: London, United Kingdom
Founded: 1968

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