Quality Assurance Manager

Company Overview

General Dynamics Ordnance and Tactical Systems (OTS) is a global leader in the design, engineering and production of munitions, energetics, weapons, armaments, and missile subsystems around the world. OTS empowers the U.S. military and its allies with an extensive range of overarching product segments applied across all levels of strategic and tactical operations, providing a cutting-edge advantage to our warfighters. Our Ethos of Honesty, Trust, Transparency, and Alignment, are the guiding principles that form the foundation of everything we do. Integrity is paramount, innovation fuels our passion, customer satisfaction is at the core of our mission, and collaboration is key to our success - fostering a culture of teamwork and mutual respect among employees, partners, and stakeholders. Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement, and work/life benefits that include career development and recognition programs. If who we are and what we do resonates with you, we invite you to join our high-performance team!

Job Summary

Follows policies, procedures, and methods to evaluate and improve the quality of products, materials, components and/or operations | Follows and/ or develops, assures and maintains the quality of products and processes through standard procedures & systems (e.g., ISO 9001:2000, ISO 14000 & AS9100 standards), quality audits/ review process, etc. Responsibilities are within the Quality Assurance Methods Function as a generalist or in a combination of Disciplines

Impact of the Role

General Profile

• Supervises the daily activities of support staff or production team members. Does not typically perform the work supervised
• Must have any type of one direct report or more
• Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
• Problem solving is guided by policies and procedures; receives guidance and oversight from manager
• Consistent exercise of discretion & judgment

Essential Functions

• Supervises programs and activities within the quality assurance functions of the organization.
• Oversees audit or inspection processes meant to monitor compliance with established quality standards.
• Administers policies and programs ensuring that organizational products and processes meet established quality standards.
• Participates in the development, implementation, and administration of an organizational quality management system and monitors progress against strategic quality-related goals.
• Supervises the work of a team of analysts that collect data identifying potential quality failures, evaluate quality of raw materials or components, in-progress goods, processes or operations, and implement and measure the impact of corrective actions.
• Solicits internal and external feedback with the goal of continuously improving processes or products.
• Leads and directs the work of other employees and has responsibility for personnel actions including hiring, performance management, and termination with concurrence from HR & Senior Leadership. 

Required Qualifications

• Required education and experience: Associate's Degree and 5-7 years' experience OR Equivalent Combination of Relevant Education &/or Experience
• Critical professional related technical skills; computer skills: Proficient in Microsoft Office (Excel, Word, PowerPoint)

Preferred Qualifications

• Preferred education and experience: Bachelor's Degree
• Discipline/Major: Quality Management, Engineering or Business degree preferred
• Knowledge, skills & abilities: Ability to work as part of a team. Management skills. Problem/situation analysis. Oral and written communication skills. Ability to build collaborative relationships. Analytical thinking skills. Judgement.

Physical Requirements

• Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
• Requires regular movement throughout GD-OTS facilities.
• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
• This position is Safety-Sensitive.

Travel Requirements

Up to 25% travel likely.

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The above statements describe the general nature and level of work only. The statements do not represent an exhaustive list of required responsibilities and skills. Other duties may be added or this job description may be amended at any time. This job description does not alter an employee's at-will employment status or create an employment agreement or contract, implied or otherwise.