Okta
Cloud-based identity and access management
Principal Developer Support Engineer - Bx
+ Equity + Bonus + RRSP match
Hybrid role with a 9 AM–6 PM Eastern Time schedule.
About the job
- At least 8 years of experience in technical support, developer relations, solutions engineering, or software development with significant customer- or partner-facing experience.
- A BA, BS, or MS in Computer Science, Software Engineering, or equivalent hands-on experience.
- Broad experience across multiple cloud platforms, including Azure, AWS, and Google Cloud Platform, and containerization with Docker and Kubernetes.
- Knowledge of MCP servers and experience working with Claude and CodeEx.
- Expert-level, protocol-debugging understanding of OAuth 2.0, OpenID Connect, and SAML.
- Hands-on experience with enterprise-scale SCIM, including schema design, provisioning flows, attribute mapping, and common failure patterns.
- Fluency in at least one statically typed language, such as Java, .NET, or Go, and one dynamically typed language, such as Python or JavaScript/Node.js.
- Ability to write reproductions, read code, and analyze HTTP traces or OpenAPI specifications.
- Deep understanding of the software development lifecycle.
- Ability to communicate clearly and adapt communication from troubleshooting with an engineer to advising a vice president.
- Based in Canada, with Toronto, Ottawa, or Montreal preferred.
- Resolve the most complex developer cases, including multi-product architectures, ISV integration designs, and strategic account escalations.
- Serve as the technical link between Developer Support and ISV Partnerships, working directly with strategic partners on integration design.
- Join customer and partner calls to advise on architecture and resolve issues beyond standard support scope.
- Partner with Product Management and Engineering to advocate for customer needs, surface systemic integration issues, and shape the Okta Workforce Identity Cloud product roadmap.
- Act as a trusted technical advisor for key accounts, stepping into critical customer situations to manage risk and deliver resolutions.
- Build relationships across Product, Engineering, ISV Partnerships, and Operations to advance key initiatives.
- Coach Senior Developer Support Engineers on complex technical cases, time management, and customer handling.
- Build and maintain runbooks, internal best practices, and training materials across global regions.
- Lead technical reviews and team learning sessions to address skills gaps and roll out new product knowledge.
- Champion new tools and processes and help the team adopt and implement changes.
- Experience building or supporting integrations with independent software vendors or technology partners at scale.
- Familiarity with the Okta ecosystem, including Workforce Identity Cloud, OIN, or IPSIE/NHI.
- Background with enterprise SaaS tools such as Workday, ServiceNow, and Salesforce, or API gateways such as Kong and MuleSoft.
- Prior experience in Forward Deployed Engineering, Solutions Engineering, or Developer Relations.
- Experience in regulated industries such as financial services or healthcare where integration requirements carry compliance constraints.
- Familiarity with modern authentication standards beyond core OpenID Connect, including FIDO2, passkeys, and device trust flows.
About the company
Okta provides a cloud-based platform that manages and secures digital identities for businesses and government agencies. The software works by centralizing user authentication through tools like single sign-on and multi-factor authentication, allowing employees to access all their work applications with one secure login. Unlike traditional hardware-based security, Okta operates entirely in the cloud, making it easier to manage remote workforces and automate the process of granting or removing access as employees join or leave a company. The company's goal is to ensure that the right individuals have secure access to the right digital resources at the right time.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
San Francisco, California
Founded
2009
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Simplify's Take
What believers are saying
- Q2 fiscal 2027 revenue reached $805 million, up 11%, and guidance rose to $3.226 billion.
- RPO hit $4.858 billion, while management guided Q3 revenue growth at 10% year-over-year.
- Oktane 2026 added Agent SSO, Shadow AI Agent Discovery, and an in-line Agent Gateway.
What critics are saying
- Microsoft Entra Agent ID bundles with Agent 365 and undercuts standalone agent-identity pricing.
- Agentic AI monetization remains unproven; Okta's early lead faces fast-following platform vendors.
- October 2023 support-system breach history and Okta Mobile's May 31, 2026 end-of-life weaken trust.
What makes Okta unique
- Okta for AI Agents is the market's only generally available agent-identity product.
- Blueprint Alliance with AWS, CrowdStrike, Google Cloud, ServiceNow, Salesforce, and Wiz broadens standards leadership.
- Cross App Access and Agent Gateway make Okta the control plane for mixed identities.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Sick Leave
Paid Holidays
Flexible Work Hours
Remote Work Options
Parental Leave
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↓ -11%2 year growth
↑ 0%Citizens has raised its price target for Okta to $225 from $180, maintaining an "Outperform" rating, citing the company's strategic position in AI identity security as a driver for durable growth re-acceleration. The new target implies about 15% upside from the stock's last close of $195.19. Okta's second-quarter revenue rose 11% year-over-year, whilst current remaining performance obligations increased 14%. The company raised its full-year revenue outlook to between $3.216 billion and $3.226 billion, representing 10% to 11% growth. Roth Capital noted that Okta for AI Agents is producing a 50%-60% uplift in deal values, though the opportunity remains early. The product helps businesses discover agents, control access, and monitor behaviour as AI agents increasingly require their own identities and controls. OKTA stock has rallied more than 133% this year.
MIND today announced $30M Series A funding led by Paladin Capital Group and Crosspoint Capital Partners with participation from Okta Ventures and YL Ventures.
Jim Cramer discussed identity management firm Okta on 18 September, focusing on its role in AI security. Cramer highlighted CEO Todd McKinnon's confidence in Okta's ability to identify and stop malicious AI activity. Okta's shares have risen more than 120% year-to-date, though the company's growth lags behind peers CrowdStrike and Zscaler. Okta's second-quarter revenue grew 11% annually, compared with 26% for both competitors. The firm guided for 10% to 11% annual revenue growth for fiscal year 2027. In September, Okta announced new products including Okta for AI agents and extended its Identity Governance platform to cover AI agents. The company reported over 605 customers with more than $1 million in annual contract value in Q2.
Redwire, a Jacksonville-based provider of space infrastructure systems and components, holds a net cash position of $466.8 million, representing 16.6% of its market capitalisation. The company achieved 20.8% annual revenue growth over the past two years and expects 20.6% growth over the next 12 months, indicating market share gains. In contrast, two companies with cash-heavy balance sheets face challenges. Okta, which provides cloud-based identity management solutions, saw its average ARR growth slow to 11.8% over the past year, with sales growth expected to decelerate further to 9.9%. Richardson Electronics, a distributor of power grid and microwave tubes, recorded just 5.3% annual revenue growth over five years. The company's free cash flow margin stands at -0.9%, with declining returns on capital signalling weak investment performance.
Aembit has launched support for Okta's Cross App Access protocol, extending enterprise identity controls to AI agents. The identity and access management company is partnering with Okta at Oktane 2026 in Las Vegas this week. Cross App Access eliminates repeated consent steps as agents connect to approved applications, whilst Aembit provides verified agent identity and policy-based access enforcement. The integration allows organisations to extend existing Okta identity policies to agent-driven connections. The solution addresses the growing challenge of managing access relationships as AI agents operate across multiple enterprise platforms. Security teams can now apply centralised identity policies to agent connections whilst maintaining accountability through blended identity, which links user context with agent identity.