IT Site Operations Support Tech

We are looking for a talented IT Site Operations Support Tech to join our team specializing in Systems/Information Technology for our Cummins Inc. facility in Mineral Point, WI.

In this role, you will make an impact in the following ways: 

• Ensure Operational Excellence: Independently maintain the effectiveness and availability of IT systems, directly supporting end-user productivity and business continuity.
• Lead by Example: Coach and develop less experienced IT Support Associates, to foster a culture of growth, knowledge-sharing, and technical excellence.
• Resolve Complex Issues: Ability to diagnose and solve hardware and software problems with minimal direction to help reduce downtime and improve user satisfaction.
• Drive Process Improvement: Manage and enhance documentation and standards, ensuring consistency and clarity in IT support processes.
• Champion Proactive Support: Identify potential issues before they escalate and propose solutions that will help prevent disruptions and improve system reliability.
• Leverage Data for Insights: Analyze incident trends and take action to optimize support strategies and improve service delivery.
• Promote Continuous Learning: Train others and identify skill gaps to elevate team capabilities and ensure readiness for evolving technologies.
• Advance Quality and Efficiency: Apply Six Sigma principles and identify service improvement opportunities, to help reduce costs and streamline operations.

IT Site Operations Support Tech - Mineral Point, WI

This 100% onsite role provides IT support for Mineral Point, Stoughton, and Janesville, with Mineral Point serving as the primary location. The position supports day-to-day IT operations and helps minimize technology-related production disruptions.

Key Responsibilities

• Monitor and support servers, network equipment, UPS systems, data closets, and client devices.
• Install, configure, patch, and troubleshoot Windows PCs and servers.
• Use Tanium for endpoint management and patching.
• Use Macrium Reflect for imaging, backup, and system recovery.
• Support network infrastructure, including MDFs/IDFs, switch ports, cabling, and documentation.
• Coordinate and escort vendors performing onsite IT work.
• Work with plant personnel and IT teams to ensure Cummins IT standards and best practices are followed.
• Provide onsite support and travel between Mineral Point, Stoughton, and Janesville as needed.

Technical Skills
Windows 10/11 and Windows Server, Active Directory, Tanium, Macrium Reflect, TCP/IP, network switching, Microsoft Office, Teams, SharePoint, Remote Desktop, and PuTTY.

To be successful in this role you will need the following: 

• Balance Stakeholders: Effectively anticipate and balance the needs of multiple stakeholders ensuring smooth collaboration and service delivery.
• Business Insight: Apply a strong understanding of business operations and market dynamics to align IT support with organizational goals.
• Innovative Thinking: Continuously seek and implement new ways to improve systems, processes, and user experiences.
• Accountability: Take ownership of work and hold others to high standards to ensure commitments are met consistently.
• Manages Complexity: Navigate and make sense of high-volume, sometimes conflicting information to resolve issues efficiently and accurately.
• Process Optimization: Identify and apply the most effective and efficient methods to complete tasks, with a focus on continuous improvement.
• Technical Agility: Stay ahead of digital trends and adopt new technologies that enhance business capabilities and IT support effectiveness.

Education/Experience

• High school diploma, certificate of completion of secondary education, or equivalent experience (to the extent such experience meets applicable regulations) required.

• Associate degree, relevant industry training, certification or equivalent experience preferred. 

• This position may require licensing for compliance with export controls or sanctions regulations. 

• Significant work experience and in-depth knowledge obtained through specialized training and relevant experience.