Customer Service Representative

Overview

Will float to Primary Care, Pediatrics, Urgent Care, Ortho and Surgical offices.

The Customer Service Specialist is responsible for delivery of exemplary customer service by greeting and assisting patients and visitors, answering high volume phone calls, scheduling patient appointments, and overseeing other daily operations of front desk in a medical office. Responsible for collecting patient balances at check-in and check-out and staying up to date on insurance plans. 

Responsibilities

• Answers high volume of phone calls and uses customer service principles and techniques while responding to patient inquiries.
• Gathers complete and accurate patient demographic and financial information. Verifies / identifies insurance plans and obtains benefit information. Interacts with patients and insurance companies over the phone including referral and authorization management.
• Takes and accurately records patient payments for balances during check-in or check-out.
• Accurately schedules patient appointments and utilizes proper scheduling techniques to maximize appointment availability for patients.
• Clearly and concisely communicates with physicians and staff regarding any patient related issues.
• Ensures patient information is accurate, up to date, and complete in the electronic medical record program.
• Assists in maintaining liaisons with other organizations and offices for the exchange of information.

Qualifications

Education / Training

• High School Diploma/Equivalent

Experience Requirements

• 0 - 1 year Medical Practice Clerical experience

Preferences:
1 year clerical experience in a health care setting