UCSF

Public health sciences university in San Francisco

Medical Assistant 2 - Endo Hayes

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeSan Francisco, CA, USA$36.59 - $45.66

About the Job

Requirements

At least one experience as a medical assistant in a large, busy clinic.
Current Basic Life Support certification from the American Heart Association.
Certification from an approved Medical Assistant program, or an equivalent combination of training and experience.
Flexibility to orient and work at all UCSF Medical Center locations.
Knowledge and abilities essential to successfully perform the assigned duties.
Comply with Medical Center House and Telephone Standards, privacy and confidentiality policies for Protected Health Information and other sensitive information, and safety and infection control policies.
Demonstrate service excellence and effective communication with patients and staff, including proper telephone etiquette, cultural sensitivity, teamwork, and professionalism in difficult situations.

Responsibilities

Staff clinics as assigned.
Perform routine clinic duties, including taking vital signs and weight and reviewing medications.
Perform transplant-office duties supporting post-transplant patient management, including scheduling studies and tests, completing medication refill requests, and sending orders to requested laboratories and other facilities.
Communicate with patients about their plan of care and collaborate with clinical staff, including medical assistants, licensed vocational nurses, registered nurses, physicians, and advanced practice providers.
Handle medication refills, laboratory orders, and other office functions appropriate for a medical assistant.
Set up and reschedule patient clinic appointments as necessary.
Enter data accurately and completely in APEX and Tele Results in a timely manner.
Collect laboratory and testing results as needed to prepare for post-transplant or non-transplant surgical clinics.
Report clinic operation issues that may impact patient care to the designated Hospital Assistant 3.
Provide backup for colleagues when needed.
Perform routine clinical functions and document in APEX, including vital signs, height, weight, medication reconciliation, and chief complaint.
Document interpreter use as appropriate and coordinate interpreting services for appointments in person, by phone, or by video when available.
Assist nurses, providers, and patients in preparing for examinations or procedures.
Monitor patient flow in and out of the clinic.
Update and maintain pharmacy information in APEX.
Maintain neat, orderly, and clutter-free work areas; follow cleaning processes; and return items to their proper places.
Remove and report broken equipment and furniture, dispose of litter throughout the facility, and post flyers only in designated areas.
Know where the Environment of Care Manual is kept and correct or report unsafe conditions to the appropriate departments.
Protect the physical environment and equipment from damage and theft.
Support departmental quality metrics and organizational or departmental targets.
Perform other duties as assigned.

JOB SUMMARY

Under the general supervision of the practice supervisor, guided by the policies and procedures of the Transplant Service, the Department of Surgery, and the Ambulatory Services. The Hospital Assistant II is responsible for all functions associated with supporting the kidney and/or liver transplant program. They will perform assigned Yes procedures in support of the care services provided to patients within the practice. The incumbent consistently projects as a professional and courteous demeanor; the Hospital Assistant is required to comply with the Medical Center House and Telephone Standards.

In support of the abdominal transplant program, the incumbent will:

Staff all clinics as assigned,
Perform routine duties in clinic, including vital signs, weight, and medication review
Perform assigned duties in the transplant office in support of post-transplant patient management. These duties include scheduling studies and tests, completing medication refill requests, and sending orders to requested labs and other facilities.
Communicate with patients about plan of care.
Work collaboratively with the clinical staff, including other MAs, LVNs, RNs, MDs, and APPs.

REPORTING RELATIONSHIPS

None, this is not a supervisor position.

REQUIRED QUALIFICATIONS

This position requires flexibility to orient and work at all UCSF Medical Center locations.
At least one experience as a medical assistant in a large, busy clinic
Current BLS certification from the American Heart Association (AHA).
Certification from an approved Medical Assistant program; or equivalent combination of training and experience.
Knowledge and abilities essential to the successful performance of the duties assigned to the position

LICENSES/CERTIFICATIONS

Please list

Current BLS certification from the American Heart Association (AHA).

POPULATIONS SERVED

Infant

Child

Adolescent

Adult

Geriatric

DUTIES & ESSENTIAL JOB FUNCTIONS

% of time	Essential Function (Yes/No)	Key Responsibilities (To be completed by Supervisor)
20	Yes	Handles medication refills, lab orders, and other office functions appropriate for a medical assistant.
10	Yes	Sets up patients’ clinic appointments/reschedule as necessary
10	Yes	Ensures APEX and Tele Results data entry is precise, complete and completed in a timely manner
10	Yes	Collects all results (lab, testing, etc.) as needed in preparation for clinic (post or non-transplant surgical)
5	Yes	Reports to Hospital Blank Assist 3 any clinic operation issues impacting patient care
10	Yes	Provides back up for colleagues when needed
10	Yes	Performs routine clinical functions and documents in electronic medical record (APEX), including but not limited to vital signs, height, weight, medication reconciliation and documentation of chief complaint.
5	Yes	Document use of interpreter as appropriate. Work with interpreting services to facilitate interpreter participation for medical appointments in person, by phone, or by video ( if available)
5	Yes	Assists nurses and providers and patients in preparation for exam and /or procedures.
5	Yes	Monitors patient flow in and out of the clinic
5	Yes	Updates and maintains pharmacy information in electronic medical record (APEX)
5	Yes	Other duties as assigned
100%		To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should be 100%.

LIVING PRIDE STANDARDS

Service Excellence

Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, teamwork, cultural sensitivity, and competency.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive way patients / families/ colleagues perceive interactions as positive and supportive. Exhibits teamwork skills to positively acknowledge and recognize other colleagues and use personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

Keeps working areas neat, orderly, and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports of broken equipment and furniture.
Pick up and dispose of any litter found throughout the entire facility.
Posts flyers and posters in designated areas only; do not post on walls, doors, or windows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft.

OTHER FUNCTIONS AND RESPONSIBILITIES

Performs other duties as assigned.

Budgeted Job Salary Range: 36.59-45.66

About the Company

UCSF

Public health sciences university in San Francisco

UC San Francisco is a public research university in San Francisco focused solely on health sciences, combining professional education with biomedical research and patient care. Its schools of dentistry, medicine, nursing and pharmacy train clinicians and scientists, while teams investigate cancer, immunology, genomics and neuroscience. UCSF Medical Center and Benioff Children's Hospitals connect clinical care with faculty research and training, and university clinics serve patients across Northern California. Founded in 1864, UCSF is the University of California campus dedicated to graduate and professional education and biomedical research, based in San Francisco.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 1864

Recently Posted Jobs

Explore more opportunities at UCSF

See more jobs