IT Engineering Co-op - January 2023

July 10th, 2023 - December 15th, 2023

Location: Boston, MA

Employee Tech is Wayfair’s IT Department. The team is on a mission to constantly challenge the status quo to provide an exceptional end-user experience. We strive to enable employee productivity with a suite of tools and technologies that grow as the business grows, and we maintain a focus at all times on understanding the needs of our business partners so that we can build around those needs. The team partners with stakeholders across the organization to create and deliver flexible solutions that empower our desktop & development computing environments, in-office tech, back-end applications, and cloud services. We are looking for Co-ops for: IT Asset Management Co-ops, IT AV Tech Co-ops, IT Onboarding Co-ops, and Service Desk Co-ops. Please see the specific job descriptions below.

Our IT Engineering department is looking for dynamic, hardworking and talented students to join us on our fun, dynamic, and collaborative team.  As a Wayfair Employee Technology Co-op, you will dive right into a number of complex technical projects while also gaining a better understanding of our business. Coming in you will have the opportunity to join the Employee Tech team. Below are the specific job descriptions.

IT Onboarding Co-op

At Wayfair, we are looking to grow and develop a team that handles new employee onboarding by bringing on meticulous, hard-working individuals, who are looking for entry-level experience in corporate IT. Individuals will gain experience in technologies and operations that support our infrastructure and our remarkable employees. We offer an opportunity for driven individuals to get on board with a growing organization that has become a noteworthy innovator in the e-commerce world.

What You’ll Do | Responsibilities

• Physically deploy new hire hardware setups throughout for our offices, troubleshooting any hardware problems along the way
• Physically ship new hire hardware kits
• Collaborate effectively with multiple cross-functional teams and departments
• Manage inventory and stock of necessary computer hardware and peripheral accessories
• Fulfill software requests via Active Directory, SCCM, JAMF, and remote assistance (prior experience a plus)
• Communicate with end-users and co-workers frequently and effectively across multiple platforms and mediums (email, instant messaging, phone, ticket updates, virtual orientations and in-person)
• Troubleshoot and support our Ethernet networks (LAN/WAN) (prior experience a plus)
• Help seek out and implement improvements to deliver better service to our hiring managers and their new hires via projects and processes 
• Assist Wayfair employees with their technical issues by resolving via a ticketing system or phone call in partnership with other IT teams located in the warehouse, call center and corporate offices

What You’ll Need:

Basic Qualifications:

• To be a Freshman, Sophomore, Junior, Senior or Masters student
• Able to commit to working 40 hours/week (9am-5pm, Monday-Friday) from June 26, 2023 - December 15, 2023

Preferred Qualifications:

• Pursuing a Bachelors or Masters in Computer Science, Communications, Computer Engineering, Analytics, Mathematics, Statistics, Information Systems, Economics, Management or other quantitative discipline field with strong academic record.
• Ability to use critical problem-solving skills to think fast, prioritize work, and pivot on daily tasks
• Strong written and verbal communication, and the ability to communicate effectively across various platforms
• Prior experience troubleshooting issues within the IT process is a plus

IT Asset Management Co-op

The Asset Management Co-op plays a critical role in enabling the Wayfair Community by managing stock, imaging computers, deploying licenses and supporting the overall lifecycle of an asset.

The role will work closely with Wayfair’s IT Service Desk, the team responsible for fielding all IT requests, issues, questions, etc. from the Wayfair global user base. They will also work with teams across IT, such as the IT Onboarding who physically deploy equipment to new employees.

What You’ll Do | Responsibilities

• Deploy software licenses to Wayfair employees
• Manage inventory and stock of necessary computer hardware and peripheral accessories
• Use critical problem-solving skills to think fast, prioritize work, and pivot on daily tasks
• Image client PCs via SCCM, Intune, and JAMF systems; Troubleshoot issues within the imaging process (prior experience a plus)
• Communicate with end-users and co-workers frequently and effectively across multiple platforms and mediums (email, instant messaging, ticket updates, phone and in-person)
• Help seek out and implement improvements to deliver better service to Wayfair teams
• Assist with hardware reclamation efforts utilizing both the resources in-house and a third party vendor

What You’ll Need:

Basic Qualifications:

• To be a Freshman, Sophomore, Junior, Senior or Masters student
• Able to commit to working 40 hours/week (9am-5pm, Monday-Friday) from June 26, 2023 - December 15, 2023

Preferred Qualifications:

• Pursuing a Bachelors or Masters in Computer Science, Computer Engineering, Analytics, Mathematics, Statistics, Information Systems, Economics, Management or other quantitative discipline field with strong academic record.
• Ability to use critical problem-solving skills to think fast, prioritize work, and pivot on daily tasks
• Strong written and verbal communication, and the ability to communicate effectively across various platforms

• Prior experience troubleshooting issues within the imaging process is also a plus

Service Desk Co-op

As a Service Desk Engineer, you will play a critical role in providing direct technical assistance to Wayfair’s global employee user base via ticket, email and remote support interactions, while maintaining a persistent point of contact between business and technology staff. You will be part of a team that also plays a crucial role in handling and resolving complex technical issues in the areas of product functionality, architecture, and defect correction by achieving proficiency across Wayfair’s expansive internal software toolset.

What You’ll Do | Responsibilities

• Provide first level support to Wayfair employees for all IT-related concerns and technologies such as: Windows/MAC OS, G Suite Apps, Active Directory, JAMF and our own proprietary software
• Prioritize and evaluate a variety of technical issues
• Balance resolution of multiple access/service requests in a timely manner
• Ensure proper recording, documentation, and closure of tickets
• Recommend procedure modifications or improvements
• Triage, resolve, and escalate issues to appropriate teams
• Error replication and initial troubleshooting
• Support users via face to face interactions and/or via tickets

What You’ll Need:

Basic Qualifications:

• To be a Freshman, Sophomore, Junior, Senior or Masters student
• Able to commit to working 40 hours/week (9am-5pm, Monday-Friday) from July 10, 2023 - December 15, 2023

Preferred Qualifications:

• Pursuing a Bachelors or Masters in Computer Science, Communications, Computer Engineering, Analytics, Mathematics, Statistics, Information Systems, Economics, Management or other quantitative discipline field with strong academic record.
• Ability to use critical problem-solving skills to think fast, prioritize work, and pivot on daily tasks
• Strong written and verbal communication, and the ability to communicate effectively across various platforms
• Prior experience troubleshooting issues within the IT process is a plus

Collaboration AV Tech Co-op

At Wayfair, the AV Collaboration Operations team is looking to grow and develop our team that handles Wayfair’s Global AV strategy as well as the collaboration technologies that support our employees. We are looking to bring on hard-working, detail oriented individuals, who are looking for entry-level experience in the corporate IT field. Our space encompasses everything from the software our employees use for video conferencing (Google Meet, Zoom,digital signage,virtual whiteboarding with jamboard or miro, etc.) to the hardware that enables our employees to collaborate (video conferencing hardware, TVs, microphones, video walls, etc). 

New team members will gain experience in technologies that promote efficiency and productivity for Wayfair employees to work with one another. You will also gain insights to the operational workflows that support our infrastructure and employee requests. 

What You’ll Do | Responsibilities

• Provide for all AV / IT-related concerns and technologies such as: Conference room hardware/software, event/meeting support needs, Chrome OS / Windows endpoints, TVs, Projectors, etc.
• Perform routine sweeps of our environment and document any issues
• Troubleshoot existing hardware and coordinate assets for repairs or e-wasting
• Manage assets by deploying, configuring, and maintaining equipment and complete inventory new and existing hardware 
• Lifting heavy equipment (TVs, mounts, VC gear) and installing them using power tools and other duties
• Manage incoming emails, phone calls, chat messages, walkups via our ticketing system.
• Seek out and implement ways to make Wayfair Systems and Processes more efficient
• Create and maintain employee and tech documentation
• Troubleshoot and support Ethernet networks that support our AV/Collab technologies (scheduling displays, conf room machines, conf room phones, etc.) 

What You’ll Need:

Basic Qualifications:

• To be a Freshman, Sophomore, Junior, Senior or Masters student
• Able to commit to working 40 hours/week (9am-5pm, Monday-Friday) from July 10, 2023 - December 15, 2023

Preferred Qualifications:

• Pursuing a Bachelors or Masters in Computer Science, Communications, Computer Engineering, Analytics, Mathematics, Statistics, Information Systems, Economics, Management or other quantitative discipline field with strong academic record.
• Ability to lift heavy objects and use power tools to install and secure AV equipment 
• A high degree of technical aptitude and troubleshooting skills
• A strong sense of customer service, attention to detail, and desire for organization
• Excellent interpersonal and team-building skills – willingness to work as part of a large group
• An analytical, creative, and innovative approach to solving problems
• Self-sufficient yet still able to ask for help when needed. 
• An interest in working hard and being challenged in a fast-paced environment, and having fun while doing it
• Team Player, willing to share knowledge and pitch in wherever needed. 
• Experience in a helpdesk or other service-oriented IT role 
• Experience in AV productions and or any AV / video conferencing related tech is a plus

Wayfair Co-Op Program Overview

Based in Wayfair’s Boston headquarters, Our Co-op program is a six-month, full-time, paid program that runs twice annually in January to June and July to December Through the co-op program, students have the opportunity to gain impactful professional experience in their major or career field of interest by fully integrating with Wayfair business units. While the majority of Wayfair co-ops join directly from an academic program, some co-ops join us from varying professional and academic backgrounds seeking a six-month professional experience. In addition to exciting project work, Wayfair co-ops have the opportunity to build their professional networks, take advantage of training offerings, and attend social events throughout the program.