Holland America Line

Operates cruise ships to global destinations

Senior Waiter

Dining, Bar & Counter ServiceUpdated on Nov 14

Full-timeNew York, NY, USANo salary listedIn-person

About the Job

Requirements

Have at least two years of full-time work experience in a four- or five-star (or similar-grade) hotel or restaurant.
Have restaurant experience, a willingness to learn, professional presentation, and English language skills.
Know United States Public Health and other international public health rules and regulations by participating in the company's Basic Food Hygiene course every two years and achieving at least an 80% pass.
Know all aspects of good-quality restaurant service.
Have working experience with international clientele.
Be able to communicate with guests and other departments.
Possess extensive food knowledge.
Be able to understand and follow verbal and written instructions and complete assigned tasks.
Be disciplined, self-motivated, detail-oriented, and reliable with timekeeping.
Be able to work in a team.

Responsibilities

Ensure ultimate guest satisfaction at the assigned station while following company service procedures.
Teach, train, and guide the team to achieve service excellence and exceed guest expectations.
Make appropriate decisions in daily guest-service situations and maintain punctuality and attentive service, including refilling guests' water and coffee.
Be responsible for the DMS tablets and the execution and maintenance of the product.
Learn guest names according to company standards.
Learn and follow the applicable restaurant company-standard procedures.
Learn and comply with public health regulations and procedures.
Become familiar with the IPM program and attend training as directed.
Attend training sessions to improve performance.
Minimize breakage and waste and follow proper procedures for disposing of garbage.
Follow company guidelines for uniforms and personal hygiene.
Become familiar with and execute the Seabourn HESS-MS requirements appropriate to the position.
Perform additional duties as requested by ship management.
Report to the Assistant Maître D' Hotel and follow guidance from the Maître D' Colonnade, as directed by the Restaurant Manager.
Take food orders in compliance with company guidelines.
Ensure the assigned station is ready for service.
Ensure guest preferences are known to the station team and met.
Follow all service procedures in compliance with company guidelines.

Desired Qualifications

Previous experience with another cruise line is preferred.

The Senior waiter is responsible for the ultimate guest satisfaction on is station whilst following the set company service procedures. He is also responsible to teach, train and guide his team in order to achieve excellence and exceed guest expectations.

A waiter plays an integral part in the overall guest satisfaction and experience provided by the set company standards. On a daily basis you will encounter certain situations, which you’ll have to make the correct decisions. These may seem small to some but the impact is great. For example if you’re late for your shift or don’t refill a guest’s water or coffee the impact would be letting the team, supervisors and company down. It might result in the guest having a negative experience and thus not promote Seabourn as a favorable holiday choice.

Reporting responsibilities:
The Senior Waiter reports directly to the Assistant Maître D’ Hotel whilst following guidance from their Maître D’ Colonnade.

Position has up to 4 direct reports – Waiter.

Responsible for the DMS tablets, execution and maintenance of the product.
Learns guest names as per company standards.
Learns and adapts the relevant restaurant company standard procedures.
Learns the Public Health regulations and procedures and adheres to these standards at all times.
Is familiar with the IPM program and attends training as directed
Attends various training session with the aim to further improve his/her level of performance.
Strives to a minimize breakage and wastage and follows proper procedures when disposing of garbage.
Follows company guidelines regarding uniforms and personal hygiene
To be familiar with and execute the Seabourn HESS-MS appropriate to their position.
Assists with additional duties as requested by the ships management.

Service:

Reports directly to his/her Assistant Maître D Hotel, as directed by the Restaurant Manager.
Responsible for taking food orders in compliance with company guidelines.
Ensures his/her station is ready for service.
Ensures all guest preferences are known to the station team and are met. 15. Follows all service procedures in compliance with company guidelines.

Education:

Diploma from a recognized apprenticeship program, or equivalent.

Experience:

At least two years of full time working experience in a four or five star (or similar grade) hotel/restaurant.
Restaurant experience combined with good attitude, willingness to learn, good presentation and English language skills.
Previous experience from another Cruise Line is preferred

Knowledge, Skills & Abilities:

To be knowledgeable of the USPH and other international Public Health rules and regulations by participating in the company's Basic Food Hygiene course every 2 years and achieving a minimum of 80% pass.
Requires the knowledge of all aspects of good quality restaurant service.
Working experience with international clientele
Must be self-disciplined and be able to communicate with the guest and other departments.
Must be a self-motivated person with an eye for detail
Should always have the ambition for promotion
Ability to work in a team
Ability to understand and follow verbal and written instructions and see to the completion to the task assigned
Must be a good time keeper
Must possess extensive food knowledge.

About the Company

Holland America Line

Operates cruise ships to global destinations

Holland America Line operates a fleet of 11 ships that offer cruise vacations to destinations around the world. Its main product is a variety of guided cruises, with itineraries ranging from popular Caribbean and European trips to exotic routes in Alaska, South America, the Panama Canal, Australia, Asia, and unique voyages to places like the Amazon and Antarctica. The cruises work by combining planned routes, on-board services, and shore excursions; guests enjoy meals, entertainment, and activities while traveling to multiple ports. The company differentiates itself with a long history (over 150 years), a focus on “modern classic” ships, and a wide mix of traditional itineraries plus extended Grand Voyages and special itineraries that emphasize destination immersion and comfort. Its goal is to deliver excellence by creating once-in-a-lifetime experiences for guests, supported by a strong employee program, travel perks, health plans, and professional training for staff.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Seattle, WA
Founded: 1873

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