Account Representative

Job Summary

Viking Materials: Account Representative

Location: Minneapolis, MN

Industry: Steel Manufacturing

Viking Materials is a wholly owned subsidiary of Reliance, Inc., the largest metals service center company in North America and a leading global diversified metal solutions provider. As a member of the Reliance family of companies, Viking Materials combines the agility and relationships of a local service center with the resources, stability, and industry leadership of a Fortune 500 organization.

Join the Viking Materials Team!

In this role, you will work closely with customers and internal teams to manage accounts, process orders, provide tailored quotes, and close deals to help drive sales growth. We’re a values-driven organization that believes in putting customers first. Our approach is rooted in building relationships, not just transactions. If you’re looking for a collaborative team that prioritizes integrity, service, and success, we'd love to hear from you.

Physical Requirements

Stand or Sit(Stationary position), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)
Function in the Job

Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Job Function

What You'll Do

• Partner with District Managers to maintain existing customer accounts and identify new business opportunities.
• Serve as a primary point of contact for customers, providing timely support and addressing inquiries.
• Prepare and deliver pricing quotations for non-contract business within established response times.
• Follow up on quotations to secure business and gather feedback on lost opportunities.
• Monitor inventory levels and availability to provide accurate pricing and lead times.
• Enter customer orders accurately and ensure proper processing and setup.
• Track orders through production and shipment, coordinating with plant and production teams to ensure on-time delivery.
• Monitor inventory commitments for contract customers and communicate concerns proactively.
• Conduct outbound calls to inactive and prospective customers to generate new sales opportunities.
• Maintain regular communication with District Managers regarding customer activity and territory updates.

What You'll Get

• Collaborative and supportive team environment that celebrates your success.
• Opportunity for professional growth in a dynamic and growing industry.
• A values-based sales approach that focuses on people, not just numbers.
• Company Benefits: Paid Time Off, Health Insurance, 401k match
• Additional earning potential: Hourly Base + Commission

Required Skills

Required Skills & Qualifications

• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong attention to detail, problem-solving and critical-thinking skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and business software applications.
• Education: High School Diploma

Preferred Qualifications

• 1-2 years of inside sales, customer service, or account management experience.
• Experience in the metal industry such as manufacturing, distribution, or a related industry.
• Education: Bachelor’s degree in Sales, Marketing, Business, or related field.

Compensation Range

The anticipated compensation for this position is USD $21.63/Hr. - USD $26.44/Hr. depending on experience, qualifications, and location.
EEO Statement

Reliance, Inc. IS A DRUG-FREE WORK ENVIRONMENT EEO/DISABILITY/VETERAN