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Full-Time

Custom Reports Analyst

Posted on 5/16/2024

Five9

Five9

1,001-5,000 employees

Cloud contact center solutions provider

AI & Machine Learning
Data & Analytics

Mid

Remote in USA

Category
Data Management
Data Analysis
Data & Analytics
Requirements
  • 3+ years in reporting analysis
  • Strong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices
  • Ability to communicate efficiently
  • Must be able to manage multiple activities simultaneously and on your own while requiring little or no oversight
  • BA/BS or equivalent experience
  • Previous experience in ETL development and data integration to varying systems a plus
  • Avaya CSM experience a plus
  • Existing Five9 reporting knowledge a plus
Responsibilities
  • Constantly interact with Five9 Clients, Customer Support and Professional Services departments
  • Be conduit between Five9 clients and Custom Reports Engineers
  • Act as SME for custom reports and internal tools products and offerings
  • Understand client requirements and design
  • Proactively recognizing and communicating challenges
  • Managing expectations and escalations with effective and relevant communications

Five9 is a leading provider of cloud contact center solutions, offering a platform that integrates digital engagement, analytics, workflow automation, and practical AI to enhance customer experience. The Intelligent Cloud Contact Center is designed to be reliable, secure, compliant, and scalable, empowering businesses to increase productivity and achieve tangible business results.

Company Stage

IPO

Total Funding

$874.1M

Headquarters

San Ramon, California

Founded

2001

Growth & Insights
Headcount

6 month growth

6%

1 year growth

13%

2 year growth

21%
INACTIVE