Head Commercial Excellence

Job Description Summary

Responsible for the oversight, strategy and management of Commercial
Excellence in Germany, including the areas of Data management, Field Force
Excellence, Market Analytics and Insights, Customer Engagement, Training,
Congress & Events and data-and operations-related strategic and global and
regional projects. In addition this role is required to manage the multiple
stakeholders in order to ensure that the right support and governance is given
in the context of the importance of the market.

Job Description

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape! 

Your Key Responsibilities:

• Ensures alignment with regional and global functions to meet the German Commercial Excellence agenda; managing multiplicity of above-country and in-country stakeholders, ensure agreed and impactful priorities and best-practice sharing towards building the best-in-class commercial organization.
• Leverage above-country support, set-up of effective utilization of above-country Hubs, managing Hub service, quality and securing seamless processes and outcomes across Hubs and internal structures. All activities and processes are derived in maximizing effectiveness and productivity of commercial teams.
• Ensures data procurement, governance and management, data analytics and data-driven insights generation as well as business partnering for implementing conclusions. Secures high-quality yet efficient and Commercial excellence data landscape for Germany. Always proactively seeks to work with the GCO in India to drive efficiencies and simplification of the analytical landscape.
• Ensures high standards of Field Force excellence/ operations through continuous assessment/monitoring of organizational sales process productivity, effectiveness and quality vs defined standards. Directs all launch-related activities from a sales operation’s perspective.
• Leads the development of market insights, works with BU Heads to translate them  into actionable plans, with aligned performance objectives and measurements.
• Lead the CRM Operations team in operating the Customer Relationship Management System and the management of corresponding data. Key interface for emerging technology landscape and how Germany can lead in productivity gains in future solutions through the most meaningful channels ie RTE, Order Management etc (i.e. STEP)
• Lead projects such as Customer Engagement Program and initiatives to optimize customer experience or customer relationship development.
• Enhance the various competencies via centralized capability agenda across sales, marketing, medical & Market Access Training and build a robust Sales & Marketing organization.
• Reporting of technical complaints / adverse events / special case scenarios within 24 hours of receipt.

What you’ll bring to the role:

• 8+ Experience in Commercial Experience or similar data-and-insights driven position
• Expertise in Data management, insights generation
• Superior communication and collaboration capabilities with a multiplicity of diverse stakeholders
• Experience in outsourcing activities into global Hubs
• Experience in leading larger (multidisciplinary) teams, ideally 2nd line leadership experience
• Knowledge of German and English languages

Compensation Structure & Criteria:   

Sandoz compensation is determined by job level, qualifications, niche skills, experience, and location within company salary ranges. Fully proficient and highly effective employees can expect a starting salary around market median, with those new to the level or with less functional depth at the lower end of the range and those with sustained superior or niche skills towards the higher end of the range. Internal equity and external market data inform our range placement. Annual salary reviews consider performance outcomes, market alignment, and business needs.   

• Job location: Holzkirchen

• Starting pay range: 109,200 - 202,800 EUR  
• Variable compensation: 20% performance-based bonus, long term incentive 

• Additional benefits include: 30 vacation days per year (in full time), 1.200€ vacation payment (in full time), €40/month in capital-forming benefits (in full time), company pension, eligibility for a company car, flex-hybrid working 50% per week in the office, access to our learning & development platforms Skillsoft & Learnlight, Access to our employee share program “OurShare” 

• Pay frequency: Monthly 

• Expected weekly working hours: 40 hours 

• Contract type: full time 

Why Sandoz? 

Sandoz is the global leader in Biosimilar and Generic medicines, a segment of the healthcare industry that delivers 80% of the world’s medicines at 30% of the cost, touching the lives of more than 1 billion people across 100+ countries! While we are proud of our achievements, we have an ambition to do more so that everyone can achieve the basic human right of good health.  

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help even more people gain access to low-cost, high-quality medicines, sustainably.   

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills, experience an agile and collegiate environment with impactful careers, where diversity of thought is welcomed and where personal growth is supported!   

Join us, help us make healthcare fairer and faster.   

Commitment to Diversity & Inclusion: 

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. 

Hiring decisions are only based on the qualification for the position, regardless of gender, ethnicity, religion, sexual orientation, age and disability.Hiring decisions are only based on the qualification for the position, regardless of gender, ethnicity, religion, sexual orientation, age and disability. 

The law provides for severely disabled / equal applicants the opportunity to involve the local representative body for disabled employees (SBV) in the application process. If you would like to request this, please let us know in advance as a note on your CV. 

#Sandoz  

Skills Desired

Business Partners, Business Planning, Business Reviews, Crm (Customer Relationship Management), Customer Requirements, Customer Service, Effectiveness, Employee Onboarding, Finance, Influencing Skills, Microsoft Access, Operations, Problem Solving Skills, Resource Allocation, Sales, Sales Operations, Sales Targets, Selling Skills, Strategic Planning, Technical Skills