About Us:

LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.

We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. 

This position is located in London, England. Our office is situated in a core location near Waterloo and Blackfriars on the Southbank. We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.  

LogicMonitor is an equal opportunity employer. We deeply care about our employees’ well-being, creating an environment where everyone feels valued and respected. We celebrate the diversity of our team and are committed to fostering a culture of inclusivity. When you join LogicMonitor, you’re not just an employee to us, but a valued member of our community. Come as you are, be yourself, and let’s grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You’ll Do:

LM Envision, LogicMonitor’s leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor’s ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn’s Best Places to Work for the sixth year in a row! As we enter this next phase of growth, we are in search of a CX Product Sales Specialist.

The CX Products Sales Specialist is responsible for business development within existing Logicmonitor customers.
With a primary focus on strategically targeting existing LogicMonitor customers and select strategic large accounts, to drive support, training and adoption/implmentation services, ensuring LM customers are successfully implementing innovative and effective LM solutions to meet their business goals.  You will be responsible for supporting Account Executives, Solution Architects and CSMs in a business partner capacity throughout the Services Sales lifecycle from initial discovery through the recommended Scope of work.  The right candidate will have strong business and technical acumen and a successful track record of overachievement against sales revenue targets YoY.

You will have a background presenting professional services solutions to business and IT executives, including the ability to translate client needs into appropriate LM solutions. You must be a confident relationship builder, able to identify key stakeholders and build rapport.

You will have experience in managing complex sales cycles, navigating enterprise organisations to build solid engagements with multiple stakeholders. You will be an extremely positive individual who sees challenges as opportunities and has the ability to motivate and lead by example. The role will involve travel and you should expect varied working hours. We are looking for goal oriented candidates who understand how to build a plan for business development across a territory. The AE acts as the primary contact for prospects managing the relationship from the LogicMonitor side. 

Here’s a closer look at the duties in this key role:

• Influence and drive pipeline for success solutions and offerings; drive opportunities in an overlay capacity, in partnership with the Account Executive and CSM
• Become a subject matter expert on LM products, Professional Services offerings and Support offerings
• Provide research on competition, industry trends, and business news to support product positioning
• Invest time with team members in Customer Experience and Sales to understand selling and positioning challenges and build enablement deliverables to drive success
• Achieve quarterly and annual sales targets

What You’ll Need:

• Batchelor’s degree in a business or technology related subject preferred
• Minimum 5+ years of B2B SaaS sales experience
• Ability to simply articulate complex technologies and offerings
• Experience in either Observability, AIOps, Monitoring, ITSM, or IT Management software industry is desirable 
• Proven track record of exceeding sales quotas
• Motivated self-starter, able to work autonomously as well as part of a team
• Proven experience of negotiating strategy and execution

Benefits:

At LM we believe that a total rewards package should be built with the whole person in mind, so we’ve designed a total rewards package that’s almost as complex as you are. We want to support our employees to be healthy and happy!

We are committed to our employees’ physical and mental health, and offer various wellness programs as part of our holistic approach to employee success. 

For more information on our benefits and culture, visit https://www.logicmonitor.com/careers

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