Learning & Development Client Services Consultant

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Company Description 

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. 

The Consultant, Learning & Development partners with Client Services leaders and stakeholders to identify workforce capability needs and design, develop, and implement learning and AI enablement solutions that accelerate proficiency, adoption, performance, and business outcomes. This role partners across the Change & Enablement organization, including Process Excellence, Knowledge Management, and Change Readiness, as well as with cross-functional partners such as Talent Management & Development (TM&D), Visa University, Technology, BI&A, and Client Services leaders to translate business priorities into workforce capability development strategies. 

The Consultant independently designs and delivers capability solutions and manages solution-level outcomes that improve workforce readiness and business performance. 

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. 

Job Description 

• Partner with Client Services leaders and stakeholders to assess workforce capability needs, identify performance improvement opportunities, and translate business priorities into capability development strategies and solutions. 

• Lead capability initiatives from discovery through implementation, coordinating stakeholders, subject matter experts, and cross-functional partners to achieve defined business outcomes. 

• Design and develop skills frameworks, proficiency models, capability assessments, and workforce development strategies that support workforce readiness, proficiency growth, and organizational transformation. 

• Evaluate workforce capability gaps and recommend targeted development approaches that accelerate employee performance and business impact. 

• Design scalable learning experiences, capability journeys, adoption programs, performance support resources, and enablement solutions aligned to business goals and measurable outcomes. 

• Apply performance consulting, adult learning, human-centered design, and behavior change principles to create effective employee development experiences. 

• Design and implement AI enablement solutions that enhance employee effectiveness, accelerate capability development, and support business transformation objectives. 

• Identify and evaluate opportunities to leverage emerging technologies, AI-powered experiences, and innovative approaches to improve workforce capability and readiness. 

• Define success measures, evaluation strategies, and reporting requirements that assess capability growth, proficiency progression, adoption, and business outcomes. 

• Analyze workforce data, stakeholder feedback, and performance indicators to continuously improve capability development solutions and maximize business value. 

• Partner with Process Excellence, Knowledge Management, Change Readiness, Talent Management & Development, Visa University, Technology, and BI&A teams to align capability initiatives with enterprise priorities, standards, and future-state ways of working. 

• Serve as a trusted advisor to business leaders on workforce capability strategy, learning solutions, AI enablement, and organizational readiness. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. 

• Facilitate complex, multi-week technical learning programs for onboarding and upskilling, creating engaging learning experiences that build role proficiency, reinforce knowledge application, and accelerate readiness to perform (Client Care only). 

• Provide performance coaching in partnership with people leaders to reinforce learning, address individual capability gaps, and support employees in progressing toward expected levels of proficiency and performance (Client Care only).  

• Enable consistent, high-quality delivery by developing and contributing to Train-the-Trainer (T3) programs, facilitator resources, and instructor readiness activities. (Client Care only) 

Qualifications

Basic Qualifications 

• 5 years of relevant work experience with a Bachelor's Degree or 2 years of relevant work experience with an Advanced Degree (e.g., Master's, MBA, JD, MD), or 0 years of relevant work experience with a PhD.  

• Experience in Learning & Development, Workforce Development, Organizational Development, Performance Improvement, Talent Development, or a related field. 

• Experience supporting learning, workforce capability, performance improvement, or enablement initiatives from discovery through implementation. 

• Experience consulting with business stakeholders to assess needs and translate business objectives into workforce capability and development solutions. 

• Experience designing, developing, and implementing learning programs, workforce development initiatives, or performance improvement solutions.  

• Experience applying performance consulting, human-centered design, adult learning, and behavior change methodologies. 

• Strong stakeholder management, facilitation, communication, analytical, problem-solving, and solution design skills. 

• Ability to manage multiple priorities and collaborate effectively across cross-functional, global teams. 

Preferred Qualifications 

• Experience developing skills frameworks, proficiency models, capability assessments, or workforce capability development strategies. 

• Experience supporting organizational transformation, workforce readiness, change adoption, or large-scale business initiatives. 

• Experience leveraging AI technologies, digital learning tools, or emerging technologies to enhance employee development and effectiveness. 

• Experience defining success metrics and using data to evaluate workforce capability growth, adoption, and business impact. 

• Experience working in a complex, global, matrixed environment and influencing stakeholders across multiple functions. 

Additional information 

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.