Lead Data Center Support Services Technician

Are you an experienced Data Centre Technician with expertise across rack and stack, deployment, maintenance, troubleshooting, and decommissioning? Do you thrive in fast-paced, mission-critical environments, enjoy solving complex technical challenges, and work effectively with diverse stakeholders? If so, we'd love to hear from you.

As an Oracle Data Centre Technician, you'll play a key role in supporting, maintaining, and continuously improving our world-class data centre infrastructure. Acting as a technical liaison between engineering teams, vendors, stakeholders, and the data centre environment, you'll help ensure the reliability, availability, safety, and performance of critical infrastructure and cloud services.

You'll be responsible for installing, configuring, testing, troubleshooting, maintaining, upgrading, and decommissioning data centre hardware and supporting infrastructure. You'll respond to incidents, perform preventative maintenance, maintain accurate asset and spare-parts inventory, and follow established operational procedures and safety standards.

Success in this role requires strong hands-on technical capability combined with communication, stakeholder management, planning, accountability, resilience, adaptability, customer focus, and collaboration. You'll be expected to take initiative, manage competing priorities, communicate risks early, and contribute positively to a respectful, inclusive, and high-performing team culture.

Career Level - OP5

Key Responsibilities

• Install, configure, test, deploy, maintain, upgrade, and decommission data centre equipment and infrastructure.

• Perform safe and efficient rack and stack activities, server deployments, hardware installations, equipment replacements, upgrades, and decommissioning.

• Troubleshoot and resolve server, hardware, cabling, network, power, and supporting infrastructure issues, escalating appropriately when additional expertise or support is required.

• Triage, prioritise, and respond to incoming incidents, service requests, and operational issues in a timely manner.

• Perform preventative and corrective maintenance, including diagnosing hardware failures, replacing failed components, and applying firmware updates.

• Monitor and support the reliability and performance of production server hardware and supporting data centre infrastructure.

• Maintain accurate asset, hardware, and spare-parts inventory using internal systems and support tools.

• Follow established SOPs, change-management processes, operational procedures, security requirements, and safety standards.

• Identify opportunities for process improvement, operational efficiency, risk reduction, and improved service quality.

• Plan and organise work effectively, balancing competing priorities and high work demands while maintaining attention to detail and delivery quality.

• Monitor progress against assigned work, proactively communicate priorities, dependencies, blockers, and risks, and take appropriate action when delivery may be impacted.

• Demonstrate initiative, accountability, and resourcefulness, independently using available documentation, tools, systems, and technical resources to investigate and resolve problems.

• Recognise personal capacity and technical limitations and escalate workload, risk, or complexity appropriately before service quality, safety, wellbeing, or delivery is adversely affected.

• Build collaborative working relationships with engineering teams, vendors, customers, internal stakeholders, and other technical and non-technical teams.

• Communicate technical information clearly and professionally, adapting communication to the audience and proactively keeping relevant stakeholders informed.

• Work effectively within a global matrix organisation, collaborating and influencing across functions, regions, teams, and reporting lines without relying on direct authority.

• Balance customer, commercial, operational, and organisational requirements when prioritising work and making decisions.

• Maintain professionalism, resilience, and sound judgement when working under pressure or responding to changing operational priorities.

• Contribute to a psychologically safe, respectful, ethical, and inclusive workplace through constructive communication and behaviour consistent with organisational values and policies.

• Remain open to feedback, resolve disagreements constructively, and demonstrate a commitment to continuous learning and development.

• Adopt new technologies, processes, tools, and ways of working that improve team and operational performance.

• Deliver timely, accurate, customer-focused, and high-quality technical support within a mission-critical data centre environment.

• Participate in a rotating 24x7 shift roster, including on-call responsibilities.
   

Technical Knowledge and Experience

The successful candidate will bring:

• Previous hands-on experience working in a Data Centre or comparable mission-critical infrastructure environment.
• Practical experience across the hardware lifecycle, including rack and stack, deployment, configuration, testing, maintenance, upgrades, break/fix activities, component replacement, and decommissioning.
• Strong technical troubleshooting and analytical skills, with the ability to systematically identify root causes and determine appropriate corrective actions.
• Experience following documented operational procedures while exercising sound judgement when situations require investigation or escalation.
• Strong attention to detail, particularly when performing physical infrastructure changes, maintaining records, handling assets, and working on production systems.
• Background in Linux.
• Knowledge of Data Centre Ecosystem (cooling, electrical, networking, and structured cabling).

Professional Capabilities

Communication and Stakeholder Management

Strong interpersonal and communication skills with the ability to build collaborative relationships across technical and non-technical teams. Able to influence stakeholders, communicate priorities, risks, dependencies, and technical issues proactively, and balance customer, commercial, operational, and organisational needs.

Respectful and Inclusive Behaviour

A demonstrated commitment to fostering a psychologically safe, respectful, ethical, and inclusive workplace. Maintains professional behaviour, communicates constructively, makes responsible decisions, and works consistently with organisational values, policies, and expected standards of conduct.

Resilience, Adaptability and Customer Focus

Able to operate effectively in a dynamic, mission-critical environment, navigate ambiguity, embrace change, and remain resilient under pressure. Demonstrates emotional intelligence and maintains a strong customer focus while delivering required technical and business outcomes.

Planning and Delivery

Strong planning, organisation, prioritisation, and time-management skills. Able to manage competing priorities and high work demands, monitor progress, adjust plans as circumstances change, and consistently deliver safe, accurate, and high-quality outcomes.

Initiative and Accountability

Demonstrates a proactive, self-service mindset with strong initiative, ownership, accountability, and resourcefulness. Independently investigates and solves problems using available tools, documentation, systems, and resources while understanding when escalation or additional support is appropriate.

Recognises personal capacity, workload constraints, and technical complexity and proactively seeks support before quality, safety, wellbeing, customer outcomes, or delivery are adversely affected.

Collaboration in a Matrix Environment

Experience working effectively within a global matrix organisation, collaborating across multiple functions, regions, teams, and reporting structures. Able to build alignment and influence outcomes through credibility, communication, and collaboration rather than direct authority.

Continuous Learning and Improvement

Demonstrates openness to feedback, coaching, continuous learning, and constructive conflict resolution. Willingly adopts new processes, tools, technologies, and ways of working and actively contributes ideas that improve operational effectiveness and support a high-performing team culture.

Physical Requirements

• Ability to safely lift, carry, position, and move IT equipment weighing 15 kg or more.

• Comfortable working within data centre environments, including standing for extended periods, bending, reaching, and working in confined or restricted spaces.

• Able to safely and efficiently perform rack and stack, hardware installation, cabling, component replacement, and equipment decommissioning activities.

• Commitment to following relevant workplace health, safety, and operational procedures.

• Valid drivers license and access to a car.

Security Requirements

Applicants must be Australian citizens and either:

• Hold a current NV1 Security Clearance, or
• Be eligible and willing to obtain NV1 clearance through the Australian Government security vetting process.

Why ORACLE?

Join a global technology leader operating some of the world's most advanced cloud infrastructure. You'll have the opportunity to work with cutting-edge technologies, solve challenging infrastructure problems, collaborate with talented professionals across a global organisation, and contribute directly to the reliability, availability, and performance of critical cloud services used by customers around the world.

You'll join an environment that values technical excellence, customer focus, accountability, collaboration, inclusion, continuous learning, safety, and continuous improvement.

If you're looking for your next challenge and want to develop your career in large-scale, mission-critical data centre and cloud infrastructure, we'd love to hear from you.

Apply today and become part of the team powering ORACLE Cloud Infrastructure.