Field HR Consultant
NCR Voyix
Field HR Consultant
NCR Voyix
B2B digital commerce software, hardware solutions.
About NCR VOYIX
NCR Voyix is seeking a dedicated and experienced Employee and Labor Relations professional to join our team in Mexico City, and support the LATAM region. Senior Employee and Labor Relations Specialist is responsible for and implementing and enhancing employee relations and labor relations policies and procedures that drive business results. They serve as a liaison between the HR department and the business side of the company, providing guidance on labor policies, performance management, employee relations, and organizational change initiatives. This role involves coaching managers on effective expertise practices and ensuring compliance with labor regulations.
Position Summary:
Collaborate with leaders and managers to implement employee and labor relations policies that support business objectives.
Provide professional advice on labor matters to leaders and managers.
Facilitate performance management processes and support organizational change initiatives.
Ensure compliance with labor regulations and company policies.
Monitor and measure existing labor relations procedures and policies.
Coach managers on effective practices.
Lead and manage employee relations programs, ensuring alignment with company policies and LATAMlabor regulations.
Conduct thorough investigations into employee complaints and grievances, providing fair and timely resolutions.
Maintain accurate records of employee relations cases and prepare reports for senior management.
Experience working in a union environment.
Handle escalated issues within HR Shared Services that cannot be resolved by HR Representatives, providing overall HR support to employees and managers. This includes all matters under the support of HR that are not resolved in Tier I.
Basic Qualifications:
Bachelor’s degree in human resources management, Business Administration, or a related field.
12+ years of experience in employee and labor relations or a similar HR role.
In-depth knowledge of LATAMlabor laws and regulations.
Strong conflict resolution and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to handle sensitive and confidential information with discretion.
Proficiency in HR software and data analysis tools.
Preferred Qualifications:
Certified Human Resources Professional (CHRP) designation preferred
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
NCR Voyix provides digital commerce solutions for retail, restaurant, and banking by combining software, services, and hardware (POS, self-service kiosks, and digital banking platforms) for a B2B base. Its products work as an integrated stack of hardware terminals and software for payments, order management, and customer interactions, enabling sales processing, self-service, and digital payments with ongoing installation, maintenance, and integration services. The company differentiates itself with an end-to-end, enterprise-focused solution that spans software, services, and hardware across multiple industries in a global B2B model, helping clients adapt to higher demand for self-service and digital payments. Its goal is to help businesses adopt and scale self-service, digital payments, and seamless transactions to improve efficiency and customer experience.
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