Warranty Support Specialist

Innovation is the heart of Brunswick. See how your contributionswill help transform vision into reality:

Position Overview:

Support a multi-brand organization within focus area of parts and warranty as assigned by direct manager or supervisor. Understand and maintain working knowledge of Brunswick boat brands’ warranty policies and procedures around warranty and parts support. To be successful in this role, candidate will be proactive in their engagement and have a strong teamwork mentality.

At Brunswick, we have passion for our work and a distinct ability to deliver.  

EssentialFunctions:

• Support dealer warranty and parts inquiries

• Document all interactions in Salesforce CRM

• Support key strategic initiatives to develop and enhance dealer service support within BBG

• Crosstrain to support multiple brand areas within BBG

• Other tasks, initiatives, and projects as assigned by manager

• Support auditing of Tier 1 claims and accessory orders

• KPI development and reporting in target area

Warranty Support

• Review and Process warranty claims and pre-authorization claims within designated scope 

• Receive and process escalated registration corrections, research, and document requests for MSOs, Certificates of Origin, and others as needed

• Maintain knowledge of open Service Campaigns and Recalls and work with Quality Campaign Manager to ensure warranty specifications are met 

• Receive and support dealer inquiries regarding warranty coverage and claims systems 

• Receive and support supplier warranty review and credit recovery 

• Report common warranty issues to brand quality teams

• Review and approve pre-authorization up to $5K for dealer to perform warranty repairs

• Review and approve payment of warranty claims up to $5K

Parts Support

• Receive and support dealer inquiries for part numbers and parts needs including part of parts

• Process parts orders within designated scope 

• Maintain P&A Parts including current and non-current parts, and kits as needed 

• Create Purchase Order requests to vendors 

• Follow-up on vendor purchase orders 

• Research part pricing and acquisition  

• Work with brand supply chains as needed in order to fulfill orders 

• Work with brand teams as needed to validate and manage non-current/retired parts 

• Track and maintain aged AO reports

• Work with suppliers as needed to develop supplier contracts

• Work with suppliers and supply chain teams to track and fulfill orders  

• Connect with suppliers to obtain accurate part number, pricing, and lead time

• Process Return Goods Authorizations (RGAs) as needed 

Lead & Develop 

• Provide position and dealer training support as needed 

• Support Dealer Labor Rate program including maintainingaffidavits and correct dealer rates 

• Support the Warranty Administration Certification training and inquiries as needed 

• Participate in alignment discussions as needed, to ensure efficiency practices in the P&A and Warranty areas

• Assist in HPPD program for new and refresh boats, by identifying appropriate parts needs and warranty analytics

• Provide detailed warranty reporting to BBG Engineering, Quality and Sourcing teams

• Training as required to maintain and improve product knowledge and skillset 

Diversity of thought and experiencesis fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Required Qualifications:

• High School Diploma or GED

• Boating experience and knowledge of fiberglass and aluminum boats 

• Ability to quickly learn and navigate through software and online programs

Preferred Qualifications:

• Familiarity with OBMS and Compass environment preferred 

• Familiarity with Salesforce.com environment preferred 

Working Conditions: 

• Standard office conditions

• Hybrid (in the office 2-3x per week) 

Why Brunswick:

Whatever tomorrow brings, we’ll be at the leading edge.  As the clear leader in the marine industry, we’re committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands. In addition, we’re proud of being recognized for making a splash with numerous awards!  

About Brunswick: 

Brunswick Corporation is a leader in the marine industry, and we’re looking for people just like you to take part in the movement towards better boating for all. We rely on the thoughtful input of people from all backgrounds to create compelling, innovative products for our customers around the globe. As such, diversity, equity, and inclusion are priorities in the enduring culture of our company. As a world leader in emerging recreational products and technologies, when you join our team, you become part of some of the most innovative, forward-looking brands in the marine industry today.