VP – Operational Risk Officer

The Operational Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Independently assess’ risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Governance and oversight may include (not limited to) technology operational risk, risk for example.
• Serves as a subject matter expert for Issues Management (KPI/KRI/Corrective Action Plans)
• Resolves transactional level escalations coming from the vendor or internal partners
• Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
• Monitors goals are met through performance, risk and relationship oversight of our extended supply chain
• Collaborates to resolve any issues which fall within the terms of the contract.
• Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience, Banking or Finance industry preferred
• Experience defining and implementing as well as performing 2LoD challenge of enterprise data quality programs
• Experience of working data concern management quality programs (e.g. BCBS 239 program).
• Communicates effectively, develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences; able to drive consensus, and influence relationships at all levels
• Collaborates effectively by building partnerships and working well with others to meet shared objectives
• Strong negotiation, influencing and stakeholder management skills across a variety of stakeholders at different levels
• Optimizes work processes by balancing effective / efficient processes with a focus on continuous improvement. Demonstrates ability to balance between seeing the “big picture” while paying close attention to detail
• Organizational savvy: understands systems, management processes, knows where to go for information and how to interpret them.
• Strong knowledge of data, data processing, data technology
• Experience of the Data Concern Remediation Management (DCRM) process preferred
• Strong basis of process and control management; with a clear focus on people management, control timeliness, accuracy, and completeness on all aspects of the data lifecycle
• Process engineering knowledge, including the ability to understand data flows
• Knowledge of metrics, Risk and Control design
• Knowledge and ability to present, develop reports and identify process, and data improvements

Education:

• Bachelor’s/University degree, Master’s degree preferred

• Assesses and challenges, independently, the implementation of Citi's data governance model, as it is applied to address Data Concern Remediation Program (DCRM) and Data Quality issues (DQ) impacting critical business and corporate functions.
• Review and Challenge of firm-wide controls, setting parameters and guidelines for measurement, evaluation, adoption, and communications of Data Quality and Data Quality risk. 
• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Independently asses' risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Challenges the implementation of data quality processes, defining critical data, controls, quality targets, alert thresholds and escalation procedures.
• Drives an understanding and adherence to the principals of Data quality management including metadata lineage, and business definitions.
• Supports implementation and the adherence to the Enterprise Data Quality standard.
• Oversees the execution of the Data Quality Risk Reduction Roadmap, and the establishment of remediation plans with the business areas.
• Conducts assessments of data quality control requirements across systems and use cases and designs and deploys dashboards to monitor data quality risk.

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Job Family Group:

Risk Management

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Job Family:

Operational Risk

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Feb 25, 2025

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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