Accor

Global hotel management, franchising, loyalty programs

Analista de Reservas e Distribuição

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeBelo Horizonte, State of Minas Gerais, BrazilR$2.8k - R$2.8k /moIn-person

About the Job

Requirements

Maintain an open mind.
Demonstrate customer orientation, self-confidence, communication, teamwork, proactivity, initiative, and knowledge of and commitment to business improvement.

Responsibilities

Serve customers in accordance with the style of the operating brand.
Provide information according to guest needs and essential practices of the area.
Reflect hotel strategies across distribution channels to optimize visibility and contribute to revenue growth for the responsible unit or units.
Handle telephone, email, WhatsApp, and in-person customer interactions to provide quotes and manage individual and group reservations, in accordance with the operating brand's style.
Put customers at the center of work to provide a unique and memorable experience in accordance with Accor's Service Culture.
Act as the primary liaison between customers and other hotel departments, receiving requests, suggestions, and complaints.
Recognize frequent guests and ALL members and provide differentiated welcomes and available soft benefits according to their classification and preferences.
Ensure compliance with Reception practices and self-control procedures.

Descrição da vaga

Atender os clientes, de acordo com o estilo da marca de atuação;
Prestar informações diversas, de acordo com as necessidades dos hóspedes e práticas essenciais da área;
Responsável por refletir nos canais de distribuição as estratégias definidas para o hotel, otimizando a sua visibilidade e consequentemente contribuindo para o aumento da receita da (s) unidade (s) que é responsável.
atendimento telefonico, atendimento via email e whatsapp , atendimento presencial para realização de orçamentos, reservas, reservas de grupos, conforme o estilo da marca de atuação;
Colocar os clientes no “coração” de tudo o que for realizado, a fim de oferecer a eles uma experiência única e inesquecível, em conformidade com a Cultura de Serviços Accor;
Ser o principal interlocutor entre o cliente e outras áreas do hotel, recebendo suas solicitações, sugestões, reclamações;
Estar atento aos clientes habituées e All. Garantir a eles um acolhimento diferenciado, oferecendo os Soft Benefits disponíveis, de acordo com a sua classificação e preferência;
Garantir o cumprimento das práticas da Recepção e procedimentos do Autocontrole.

Qualificações

Mente Aberta
Orientação ao Cliente
Autoconfiança
Comunicação
Trabalho em Equipe
Proatividade e Iniciativa
Conhecimento e Melhoria do Negócio

Informações adicionais

Detalhes:

Escala 5x2

Compensation: 2819.3 to 2819.31 (BRL) (MONTHLY)

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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