Full-Time
Licensed Practical Nurse Clinical Quality Navigator
SolutionHealth
New Hampshire health system
No salary listed
Manchester, NH, USA
In Person
Travel throughout southern New Hampshire is required.
Bachelor's
 Medical, Clinical & Veterinary |
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- Graduation from an accredited school of Licensed Practical Nursing is required.
- New Hampshire Licensed Practical Nurse licensure is required.
- Current Basic Life Support certification is required, or it must be obtained within 90 days of hire.
- At least two years of nursing experience is required.
- The ability to perform nursing triage is required.
- A valid driver's license is required for travel throughout southern New Hampshire.
- Proof of automobile insurance is required.
- A motor vehicle background report will be conducted.
- Conduct timely post-discharge telephone follow-up with patients to assess clinical status, reinforce discharge instructions, and identify potential risks or unmet needs.
- Address patient questions, concerns, and barriers to care to promote patient satisfaction.
- Identify trends or gaps affecting patient satisfaction and quality outcomes and communicate findings to leadership.
- Monitor and accurately document patient interactions in the electronic medical record according to agency policy and regulatory standards.
- Serve as a resource to patients and caregivers to ensure continuity and clarity of care after discharge from home health services.
- Support Value-Based Purchasing and Quality Assurance and Performance Improvement initiatives, including patient experience, care coordination, and outcome improvement.
- Assist with assigned quality audits.
- Assess patient-reported symptoms and conditions by telephone and apply clinical judgment to triage needs appropriately.
- Coordinate with clinical managers to escalate concerns, initiate interventions, or adjust care plans based on patient status.
- Collaborate with scheduling staff to prioritize and facilitate timely planned and as-needed visits based on patient acuity and needs.
- Help prevent avoidable hospital readmissions by identifying clinical deterioration early and promptly escalating concerns through established clinical or disease-specific protocols and notifying the provider.
- Reinforce patient and caregiver education about disease management, medications, and when to seek additional care.
- Home health experience is preferred.
SolutionHealth is a nonprofit health system serving communities across southern New Hampshire. The system connects hospitals, ambulatory services, home health, physician practices, behavioral health, and other clinical programs. It serves patients, families, clinicians, referring providers, and communities across its regional service area. Its operating model centers on member healthcare organizations supported by shared strategy, technology, clinical coordination, finance, and administrative services. Teams work across nursing, physicians, allied health, home care, technology, finance, administration, and patient access. Teams support coordinated daily delivery.
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