Bank of Jordan

Runs banking services for people and businesses

Customer Service Officer

Customer SupportConfirmed live in the last 24 hours

Full-timeBaghdad, Baghdad Governorate, IraqNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Business Administration, Accounting, Finance, or a related field is required.
Previous experience in customer service is required; banking-sector experience is preferred.
Excellent communication skills and the ability to deal professionally with individual and corporate customers are required.
Proficiency in using computers and banking systems is required.
Fluency in Arabic is required; proficiency in English is an advantage.
Applicants must be Iraqi nationals.

Responsibilities

Welcome individual and corporate customers and provide information about the bank’s products and services.
Process customer requests and follow up on account opening and customer information updates in accordance with approved procedures.
Assist customers with banking cards, transfers, digital banking services, and other banking products.
Handle customer inquiries and complaints and coordinate with relevant departments to resolve issues promptly.
Ensure the completeness of required documentation and verify customer information in accordance with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
Maintain the confidentiality of customer information and comply with internal policies and applicable regulatory requirements.

Desired Qualifications

Banking-sector customer service experience.
Proficiency in English.

Costumer Service Officer - Baghdad

Bank of Jordan · Baghdad, Iraq · Full-time · Posted 2026-10-12

Workplace: on_site

Description

To provide high-quality banking services to individual and corporate customers, respond to inquiries, and follow up on customer requests and banking transactions, ensuring customer satisfaction and compliance with the bank’s policies and procedures and the instructions of the Central Bank of Iraq.

Key Responsibilities

Welcome individual and corporate customers and provide information about the bank’s products and services.
Process customer requests and follow up on account opening and customer information updates in accordance with approved procedures.
Assist customers with banking cards, transfers, digital banking services, and other banking products.
Handle customer inquiries and complaints and coordinate with relevant departments to resolve issues promptly.
Ensure the completeness of required documentation and verify customer information in accordance with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
Maintain the confidentiality of customer information and comply with internal policies and applicable regulatory requirements.

Requirements

Bachelor’s degree in Business Administration, Accounting, Finance, or a related field.
Previous experience in customer service, preferably in the banking sector.
Excellent communication skills and the ability to deal professionally with individual and corporate customers.
Proficiency in using computers and banking systems.
Fluency in Arabic; proficiency in English is an advantage.
Iraqi nations only.

Apply

Apply at Bank of Jordan

About the Company

Bank of Jordan

Runs banking services for people and businesses

Bank of Jordan runs a regional commercial bank for individuals, businesses and institutions in Jordan and other Middle Eastern markets. Customers use its branches and digital channels to manage accounts, save money, make payments and borrow for homes, vehicles or business needs. Its retail services sit alongside corporate banking and treasury operations, so the bank handles everyday transactions as well as larger financing relationships. It earns interest on lending and investments and charges fees and commissions for banking transactions and related financial services. Bank of Jordan was established in 1960 and is headquartered in Amman, Jordan.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 1960

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