Engagement Lead
$155k - $175k+ Incentive compensation + Relocation support
Senior
Bachelor's
Raleigh, NC, USA
Hybrid
Customer Experience & SupportCustomer Success
About the job
Requirements
- A bachelor's degree in computer science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or a related field.
- At least five years of experience as a Customer Engagement Lead or in a similar role in technology product or management consulting environments, preferably within healthcare.
- Experience working in healthcare in multipayer, multiprovider ecosystems.
- Strong verbal and written communication and interpersonal skills, including the ability to influence, engage, and build consensus among stakeholders and team members at all levels.
- Extensive experience leading large and complex cross-functional teams, including external vendors.
- Strong influencing and relationship-building skills, and ability to work closely with product development and testing teams.
- Experience managing complex customer success and go-to-market solution delivery in a fast-paced, dynamic environment.
- Ability to build, implement, and monitor customer success methodologies, processes, and policies.
- Certification and experience in organizational change management methodologies.
Responsibilities
- Represent the voice of the customer and drive discovery, deployment, and value realization of value-based payment solutions that meet customer, clinician, and consumer needs.
- Collaborate with clinical, product, engineering, design, quality assurance, data and analytics, and program delivery teams.
- Coordinate cross-functional customer organization activities for discovery, requirements definition, performance criteria documentation, solution deployment, adoption strategies, and value realization.
- Collaborate with stakeholders to support development, management, and communication of the customer organization's value-based care vision, strategy, and roadmap aligned with business goals and customer needs.
- Organize and coordinate current-state assessments at customer organizations to support delivery of optimal value-based care solutions.
- Oversee governance and deployment of a complex portfolio of value-based payment solutions at customer organizations.
- Work with stakeholders to define and prioritize solution features and enhancements based on customer feedback, research, business value, technical feasibility, and organizational feasibility.
- Develop value narratives and business cases and oversee budgets.
- Analyze data, customer insights, and performance trends to identify and report opportunities for improved customer value realization.
- Support customer organizations and the value-based payment product team in successful solution deployment and support.
- Develop customer adoption strategies, communications, and training, and support culture change management, leadership change management, and talent change management.
Desired Qualifications
- Experience leading change management initiatives, including training and communications.
- Strong understanding of value-based payment models and healthcare delivery systems.
- Expertise in change management methodologies and implementation frameworks.
- Working knowledge of healthcare data, quality measures, and clinical workflows.
- Ability to engage clinical, technical, and executive stakeholders.
- Experience with strategy development and execution.
- Five years of healthcare experience, such as with a payer, provider, or enablement company.
- Preferred supervisory or management experience, including two years as a people leader with direct reports.
About the company
Risant Health focuses on improving patient outcomes by expanding and accelerating the adoption of value-based care across communities in America. It works with health systems and providers to shift payment and care delivery toward value-based models, using data-driven approaches to track outcomes and manage costs. The company differentiates itself by pursuing nationwide scale and collaboration to transform care delivery beyond standalone programs, aiming to reach millions of patients with higher-quality care. Its goal is to move the healthcare system from fee-for-service toward value-based care that rewards better outcomes and lower costs.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
District of Columbia
Founded
2023
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Simplify's Take
What believers are saying
- 2025 combined revenue reached $127.7 billion, up from $115.8 billion in 2024.
- Geisinger pilot sites cut length of stay 0.14 days through September 2025.
- June 30, 2026 membership neared 13.4 million, and capital spending hit $1.3 billion.
What critics are saying
- Jaewon Ryu resigned July 29, 2026; leadership instability hits integration momentum immediately.
- Combined operating margin was 1.1% in 2025, leaving little room for execution mistakes.
- If Geisinger and Cone Health fail to improve costs, Risant's expansion thesis collapses.
What makes Risant Health unique
- Kaiser Permanente exported its value-based care operating model through Risant Health in 2023.
- Geisinger and Cone Health give Risant regional anchors across Pennsylvania and North Carolina.
- Risant buys nonprofit community systems without cash purchases, preserving local brands and governance.
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Benefits
- Wellness Program
- Mental Health Support
- Flexible Work Hours
- Remote Work Options
- Hybrid Work Options
- Health Insurance
- 401(k) Retirement Plan
- Stock Options
- Company Equity
- Conference Attendance Budget
- Professional Development Budget
- Training Programs