Catholic Charities, Archdiocese of New York

Residential Counselor - Beacon of Hope

Residential & Direct SupportConfirmed live in the last 24 hours

Full-timeStaten Island, NY, USA$23.47 - $25.11 /hr

About the Job

Requirements

A high school diploma is required.
Experience relevant to helping individuals with serious mental illness or a similar population is required.
Must be able to work a flexible shift schedule and be available for emergencies.
Must meet the physical demands of the job, including walking, standing, occasionally carrying and moving 10 pounds, climbing stairs, reaching above and below the head, and repositioning during work hours.
Must be able to work with routine cleaning products and household chemicals and travel locally outdoors while escorting clients.
Must be able to assist clients with daily living tasks, including cooking, cleaning, packing, and laundering.
Must be able to work with clients requiring consistent and comprehensive support and under potentially stressful conditions.
Must have sufficient speaking and hearing ability to communicate effectively by phone or in person, adequate vision to read correspondence and computer screens, and the ability to sit or stand for long periods.
Must have manual dexterity to operate computers.
Must demonstrate good judgment, customer service, time management, and ability to keep the program manager informed.
Must be able to learn CPR and First Aid and maintain certification.
Must be able to work cooperatively and patiently with others, independently and as part of a team.
Must remain calm and focused in emergencies, handle multiple tasks, and shift between responsibilities.
Must be able to use Foothold AWARDS and Microsoft Word effectively.
Must communicate thoughts clearly and concisely verbally and in writing.
Must work proactively, solve problems, and think critically and strategically.
Must respond effectively to crises and manage and minimize agency risk.
Must work effectively with others, resolve conflicts, and appropriately assess and respond to situations, including de-escalating residents.

Responsibilities

Provide case management services to assigned residents.
Implement individual service plans to help residents attain rehabilitation goals.
Provide instruction and services in 11 service categories through role modeling, guidance, training, assistance, and support. Help residents develop daily living skills, including grooming, dressing, meal planning and preparation, taking medication, shopping, traveling, budgeting, maintaining health care, and participating in social and recreational activities.
Document all services and interactions in residents’ case records and complete all required associated documentation.
Discuss residents’ short- and long-term goals with them regularly and evaluate the services they receive.
Provide ongoing counseling support to residents as needed.
Draft residents’ comprehensive service plans, provide information about residents, facilitate their involvement in discussing the plans, and present descriptive material about residents’ recent functioning in meetings or conferences.
Coordinate other services specified in residents’ comprehensive service plans, including scheduling, follow-up, collaboration, and referrals for medical, psychiatric, dental, entitlement, day program, pharmaceutical, travel, emergency, financial, and legal services.
Manage incidents, intervene appropriately to minimize potential harm, notify the program manager, and document events using appropriate forms.
Coordinate resident care with agency staff and other service providers.
Attend meetings required by the program or division, or as instructed by Catholic Charities Community Services.
Help maintain the environment in accordance with the program’s design and residents’ needs.
Where applicable, supervise medication distribution and track it using shift and weekly counts.
Where applicable, prepare meals by setting up, cooking, and cleaning up.
Escort clients into the community for medical, benefits, and other relevant appointments.
Conduct bedroom or apartment inspections in accordance with program requirements.
Document significant building activities and information in the communication logbook.
Verify that building visitors provide identification and sign the visitor log.
Assist with conducting monthly fire drills.
Assist in planning and carrying out recreational activities with residents.
Follow regulations and program guidelines established by the New York State Office of Mental Health.
Follow applicable personnel and residential policies and procedures.
Perform other duties consistent with program goals and objectives as assigned by the program manager or administration.

Desired Qualifications

Experience providing security is a plus.

Residential Counselor - 2001539

Catholic Charities, Archdiocese of New York · Staten Island, United States · Full-time · Posted 2026-10-16

Workplace: on_site

Department: Beacon Of Hope

Description

Job Title: Residential Counselor

Location: Staten Island, New York

FLSA Status: Full Time,Non-Exempt

Classification: Professional

Department: Beacon of Hope Congregate Programs

Reports to: Program Director of Manager

Supervisory Responsibilities: Yes: ____ No: ___X ____

Salary: $23.47-$25.11 per hour

Summary: The Residential Counselor is responsible for the implementation of the Community Residence or Permanent Housing Program by helping residents learn community life skills appropriate to their needs as recorded in their comprehensive service plan so that they may grow toward more independent lives. Major areas of responsibility include good customer service, providing and documenting services, and exercising good judgement in managing crises.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

1. Provide case management services to all assigned residents.

2. Implement individual service plans to assist residents in attaining rehabilitation goals.

3. Offer instruction and service delivery in any of 11 different service categories through role modeling, guidance, training, assistance and support. Work with residents to attain skills of daily living, i.e. grooming, dressing, meal planning and preparation, taking medication, shopping, traveling, budgeting, maintaining health care, and engaging in social and recreational skills.

4. Document all services and interactions in residents’ case records and maintain the entire record by completing all required and associated documentation.

5. Engage residents in regular discussions around their individual short and long-term goals and an evaluation of the services they receive.

6. Provide ongoing counseling support to residents as needed.

7. Draft the resident’s comprehensive service plan, providing information regarding the resident. Facilitate the formal involvement of the resident in discussing the service plan. Present descriptive material in meetings or conferences relative to the recent functioning of the resident.

8. Act as liaison for all other services needed by the resident and specified in the comprehensive service plan, which includes scheduling, follow[up, collaboration, referral or any other process necessitated by the client’s service plan. Services include, but are not limited to: medical, psychiatric, dental, entitlement benefits, day programs, pharmaceutical, travel, emergency, financial, and legal.

9. Manage incidents and intervene appropriately to minimize risk of potential harm to all. Notify the program’s Manager and document events in the appropriate forms.

10. Integrate care of residents with other agency staff as well as with other service providers.

11. Attend all meetings as required by the Program, BOH Division, or as instructed by CCCS.

12. Help with the maintenance of the environment consistent with the program’s design and residents’ needs.

13. Where applicable, supervise medication distribution to residents and track such with shift and weekly counts

14. Where applicable, prepare meals for residents, by setting up, cooking, and cleaning up such.

15. Escort clients into the community for medical, benefits, or other relevant appointments.

16. Conduct bedroom and/or apartment inspections consistent with the program’s requirements.

17. Document significant building activities and/or information in the Communication Logbook.

18. Ensure all building visitors provide identification and sign in the Visitor Log.

19. Assist with conducting monthly fire drills.

20. Assist in planning and carrying out recreational activities with residents.

21. Follow all regulations and/or program guidelines outlined by the New York State Office of Mental Health.

22. Adhere to personnel and residential policies and procedures as outlined in the CCCS Personnel Policies and Procedures Manual and BOH Policies and Procedures Manual, respectively.

23. Perform other duties, consistent with the goals and objectives of the program, as assigned by the Program Manager and/or Administration.

Requirements

Position Type and Expected Hours of Work

This is a full-time position. Must be able to work flexible/shift schedule and be available for emergencies.

Working conditions and physical demands required

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· Ambulate, remain in a stationary position, occasionally carry and move 10 pounds, ascend/descend stairs, place items above and below the head, and continually reposition during working hours.

· Exposure to routine cleaning products and household chemicals.

· Travel locally using public transportation, Traverse City streets, and be exposed to outside weather conditions while escorting clients.

· Assist clients in daily living tasks such as cooking, cleaning, packing, laundering, etc. requiring moving, transporting, positioning, using cooking utensils, and/or positioning objects.

· Work with clients who require consistent and comprehensive support.

· Work under potentially stressful conditions.

· Speaking and hearing sufficient to communicate effectively by phone or in person at normal volumes.

· Vision adequate to read correspondence, computer screen, forms, etc.

· Remain in a stationary position at a work station and use a computer approximately 20% of the time.

· Ability to sit and/or stand for long periods of time

· Good manual dexterity to operate computers.

Qualifications:

Education and/or experience required:

· High School Diploma.

· Experience relevant to helping individuals with serious mental illness or similar population.

· Experience with providing security is a plus.

Skills and/or competencies:

· Good judgment

· Strong customer services skills

· Ability to effectively manage time.

· Ability to keep program’s Manager well-informed

· Ability to learn CPR/First Aid and maintain certification

· Ability to work cooperatively and patiently with others.

· Ability to work well independently and as part of a team.

· Willing to work flexible hours and be available for emergencies as needed.

· Ability to remain calm and focused in emergency situations

· Ability to handle multiple tasks and shift between responsibilities.

· Ability to effectively use Foothold AWARDS and Microsoft WORD.

· Ability to express thoughts clearly and concisely both verbally and in writing.

· Ability to work proactively, problem solve, and think critically and strategically.

· Ability to effectively respond to crises, and manage and minimize agency risk.

· Ability to work effectively with others and demonstrate conflict resolution skills

· Ability to appropriately assess and respond to situations, including ability to de-escalate residents.

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.

Benefits

We believe in fostering a collaborative and inclusive work environment where your talent and skills are recognized, and you have the opportunity to grow both professionally and personally. We offer opportunities for professional development as well as the tools necessary to succeed in your career. Additionally, we provide competitive compensation and benefits, such as:

Full Medical, Vision and Dental coverage

Retirement plans

Paid time off including holidays – starts at 30 days

Flexible Spending Accounts

Tuition Reimbursement and other professional development programs

Apply

Apply at Catholic Charities, Archdiocese of New York

About the Company

Catholic Charities, Archdiocese of New York

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at Catholic Charities, Archdiocese of New York

See more jobs