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ELEKS

Software engineering services for enterprises

Field Applications Engineer

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeRemote in USANo salary listedRemote

About the Job

Requirements

  • At least 3 years of experience in Field Applications Engineering, Controls Engineering, Technical Support, or a similar customer-facing role.
  • Hands-on experience deploying and installing software on premises at industrial customer sites.
  • Strong experience with operational technology (OT) networking and network deployment, including connectivity, segmentation, and secure access, and understanding of the Purdue model.
  • Practical experience with programmable logic controllers (PLCs), human-machine interfaces (HMIs), and industrial automation systems, including troubleshooting vendor software such as Rockwell Studio 5000 or Siemens TIA Portal.
  • Strong troubleshooting skills across controls, software, hardware, and networks, and familiarity with industrial communication protocols.
  • Experience with Python, SQL, or another programming or scripting language.
  • Ability to communicate clearly with technical and non-technical stakeholders and work across Controls, IT, Cybersecurity, and Engineering teams.
  • Excellent written and spoken English.

Responsibilities

  • Lead on-premises deployments and installations of industrial automation software at customer sites.
  • Configure and troubleshoot OT network connectivity, infrastructure, and integration with existing industrial systems.
  • Ensure deployments align with the Purdue security model and OT network security best practices.
  • Troubleshoot PLC vendor software, industrial communication issues, and integration challenges.
  • Serve as the primary technical point of contact for deployed customers, providing troubleshooting and ongoing technical support.
  • Diagnose and resolve software, hardware, networking, and backup-related issues.
  • Collaborate with Product and Engineering teams to address complex technical issues and customer-specific integration requirements.
  • Conduct customer training sessions, technical workshops, and on-site enablement activities.
  • Support technical discovery, product demonstrations, and pilot deployments for prospective customers.
  • Provide recommendations on secure OT network access, system reliability, and backup and recovery practices.
  • Maintain technical documentation, troubleshooting guides, and deployment procedures.
  • Work closely with Customer Success, Support, Sales, and Engineering teams to ensure successful deployments and customer satisfaction.

About the Company

ELEKS

Software engineering services for enterprises

ELEKS provides software engineering services to large enterprises and technology challengers, offering dedicated teams, product development, R&D, and technology consulting. It handles end-to-end software projects across the full lifecycle—from ideation and architecture to development, testing, and ongoing support—delivered by 2000+ professionals from Eastern Europe delivery centers and offices in Europe, the US, and the UK. The company differentiates itself with a geographically distributed workforce, a broad service portfolio, and a track record with Fortune 500 and enterprise clients, paired with transparent processes and reliable delivery. Its goal is to help clients improve how they work and create more value by delivering high-tech innovations that solve real-world problems.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Tallinn, Estonia
Founded
1991

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